Review Insights · Google Play
Bolt Food: Delivery & Takeaway
Bolt Technology · 249,789 ratings · ★ 4.6
4.6
★★★★★
249,789 ratings
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Top complaints - extracted from 80 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"food"
19 negative reviews mention this · 24% of all complaints
★★★★★ "my driver cancelled on way to collect my food that was ready it took half hour for another driver, so by time I got my food was 1 and half hour and could not eat it as it was ice cold. not even a apologies off them. worst thing I gave tip a…" - Paul Black
2
"order"
19 negative reviews mention this · 24% of all complaints
★★★★★ "today I had an order and yes I did a mistake and gave a wrong delivery address. I tried contacting the help assistance but it took a long time to tackle my issue. so the only solution was to contact the courier directly. the courier did a m…" - Jeffrey Azzopardi
3
"customer"
18 negative reviews mention this · 23% of all complaints
★★★★★ "today I had an order and yes I did a mistake and gave a wrong delivery address. I tried contacting the help assistance but it took a long time to tackle my issue. so the only solution was to contact the courier directly. the courier did a m…" - Jeffrey Azzopardi
4
"support"
18 negative reviews mention this · 23% of all complaints
★★★★★ "It was very good at the beggining, best prices around, free delivery amazing service. Now only some mediocre prices remain. My last order was left at the door of the complex I stayed because i didn't respond to some in app messages, no call…" - Andrei
5
"service"
13 negative reviews mention this · 16% of all complaints
★★★★★ "Worst customer service. No wonder they have fewer and fewer customers." - Codrin
6
"bolt"
11 negative reviews mention this · 14% of all complaints
★★★★★ "Assunto: Reclamação contra Bolt - Pedido #85IE1 - Recusa de Reembolso Venho apresentar uma reclamação formal contra a plataforma Bolt. Realizei o pedido #85IE1 (Burger King), no valor de 14€, e recebi um produto em total desconformidade co…" - ANTI FRAGILE
7
"delivery"
11 negative reviews mention this · 14% of all complaints
★★★★★ "today I had an order and yes I did a mistake and gave a wrong delivery address. I tried contacting the help assistance but it took a long time to tackle my issue. so the only solution was to contact the courier directly. the courier did a m…" - Jeffrey Azzopardi
8
"customer support"
9 negative reviews mention this · 11% of all complaints
★★★★★ "whenever you have a problem, their customer support will not bother to help and simply say, order delivered then not our issue." - Mohamed Gazar
📋 All 80 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
my driver cancelled on way to collect my food that was ready it took half hour for another driver, so by time I got my food was 1 and half hour and could not eat it as it was ice cold. not even a apologies off them. worst thing I gave tip as first driver was on way to collect hour b4 hand. never use them. At Least Glovo would refund
Assunto: Reclamação contra Bolt - Pedido #85IE1 - Recusa de Reembolso Venho apresentar uma reclamação formal contra a plataforma Bolt. Realizei o pedido #85IE1 (Burger King), no valor de 14€, e recebi um produto em total desconformidade com o solicitado (conforme fotografias anexadas que provam o erro na preparação). Apesar de ter apresentado provas claras da falha de serviço, o suporte da Bolt (agente Arthur) recusou o reembolso, alegando diretrizes internas e eximindo-se de qualquer respon
teapa
what's going on with these people. everyday they have been putting a negative amount to my balance. everytime I need to call them and they will say, it was a mistake. how is that a mistake. once it's acceptable. but multiple times, that's not acceptable. just this week, it happened three times. and today they have put a negative balance of 90 Ghana cedis. I contacted them long ago, they have not replied. honestly this is so disappointing.
I tried to order krushers from KFC and I didn't get the order so that was a scam
unable to login
Laggy mess, can't process order page, basket confirmation gets stuck on endless loading way too often
terrible company - cold food ! charges me service fee + delivery fee , but then shares my delivery with other clients (who also pay service and delivery fee!), so the drivers collect multiple orders on 1 route finally delivering my food cold!
worst customer service
add dark mode????
It was very good at the beggining, best prices around, free delivery amazing service. Now only some mediocre prices remain. My last order was left at the door of the complex I stayed because i didn't respond to some in app messages, no calls or anything else have been made. The support wasnt helpful at all, repeated the same things and ended the chat 3-4 minutes after they started. Tbh they seemed to be AI, they even used the -. Lets hope customer protection services will be more helpful.
whenever you have a problem, their customer support will not bother to help and simply say, order delivered then not our issue.
absolute joke of a support contact. order delayed by an hour due to no courier ok understandable, ask for cancellation then getting left without any response. Seriously never ordering again from this never had issues with restaurants but the support just trash
Kelinta karta uzsisakau ir kelinta karta vis suknisa orderi, uzsisakai 4 vnt po 0,5 kg kaina viso 4,50 eur, paima nutaiso, kad tipo nera tokio kiekio parduotuveje, is 4 pataiso i 1, o kaina padaro 3,50 eur, tai atsiprasau sukciai 3 vienetais sumazina kieki krepsely o kaina pamazina tik 1 eur ! Su AI asistentu sneketa, tas nustumia kad "problem solved" kurmi kraujas net uzverda - nuvarau pasiziuret I ta parduotuve - pilnos lentynos - tai ka jie cia nutaisoneja vis?
In Portugal the app itself is ok I guess, the built-in customer service is HORRENDOUS. Terrible. Terrible customer service.
bad
summarising everything togeather.. bad pricings, subscription litterally gives you no benifit but more discounts taken away as well. The support feks with you're mind when it comes to refund. people behind support are international idiots who just repeats the same message over and over after you describing all the issues. and next guy comes after some time and asks us to explain everything from begining.. I have had case which went upto 3 support idiots. and at last, no refund
when we don't have a subscription it shows different offers with a subscription, once I activate the subscription there are no offers that were shown before,
Customer support is not good at all
Literally not working was able to place 1 order, for the 2nd one, app keeps crashing. hire more people and kill AI please.
I can't even oder food
apgavikai
they asked me to contact the vendor directly after I was delivered a wrong order
YOU pay more if RIDE took longer, even though you already overpayed for morning ride. YOU pay more if DRIVER decided to driver another way that took longer just because. "Plus" subscription for food delivery costs much more then another's while giving you the poorest options of restaurants and cafes then other services. Overall: pumped prices, worst price/service rate
bolt food and most of the restaurant on their app are just unserious I'm dissapointed I can explain more stories but I ain't got time for this just to warn a new user in case I just log out and trust me I used to use this app for many years but I just realized that enough it's enough
Predatory and abusive commercial practices. Zero regard for consumers
ordered and they delivered to wrong adress and no refund shameful
Dont try Bolt plus even for free trial. Once you do it , you ll never have discounts from restaurants again... Lastly , customer support is terrible. I showed them photos and videos from missing ingredients and they refused to refund me even if food remained untouched.
Cashback? 30% cashback in your wallet for a week, but you also increase the prices by 30%?? How stupid do you think people are???
cea mai proasta aplicatie dezvoltata vreodata. lagheaza incontinuu, nu poti sa vezi produsele, nu reactioneaza de niciun fel, absolut groaznic.
price gouging. same order same delivery address. I have bolt plus, and the price is consistently higher for me compared to my partners non bolt plus account . . . . I'LL STICK TO W.O.L.T in the Baltics WOLT. WOLT. WOLT. WOLT. WOLT . WOLT
În mod special nu folosesc aceste aplicații de delivery fix din motivul pentru nerespectarea comenzilor sau batjocura de care dau dovada livratori. Astăzi însă am considerat ca este o opțiune să comand mâncare, iar rezultatul a fost exact cum ma așteptam, comanda greșită ( lipsa de produse ) și livratorul a fost in "lipsa" cu 12 lei pentru plata comenzi astfel lăsând un tips forțat de 12 lei . Nu recomand , cel puțin in România pentru ca personalul este unul amator si degeaba
this app runs very slow on Android
еда невкусная
don't deliver here don't deliver there
lovely delivery people, not terrible prices, genuinely dogshit app
Great on offer But be prepared to have food missing from your oderes every single time. which is not only 50 cent it's 4-7 euro each time... its not so much about the money it's about the fact your order the food you want and at the end of the day they don't deliver. Then they can't get hold of the stores to get your food!! it get to the point of sick or refunds and want the food you paid and ordered. my family ans I will remove the app. Try foody ..
The delivery courier spilled the drink all over my corridor, the food was soaked and they only gave me half a refund. Will be using wolt from now on.
Service from this app has became drastically worse. Delivery time increased significantly in last year therefore deliveries comes cold.
Nie je možné platiť cez Google Pay
worst food app they said to pay card first order i did to get cash , second order no cash option wemt to custumer support the took 20 MINS to reply i had lost a hour of my life just to end up going to wolt also the app takes a year to load up btw a s23 utrla and 5g internet
WOLT all the way. Bolt doesnt care about your food or quality. Switched to WOLT for few months now, best thing ever, had no problems since. Customer service is great there. No more random problems, no more cold food, you matter there, but not here. Always disappointed when i order here. Quality became even worse when i subscribed to their ,,premium"". Cold food driving around the block. Your food sitting and waiting while courier is taking other NEW orders. And customer service is slop.
Prices with 40% discount are higher than full prices in restaurant
improve it
customer support is no support at all,always closing the chat without real help and Boly does not provide any phone number to connect directly to support. app is assigning address in weird way up to location which can cause confusing. and there is no change or edit possible after you order.I will never use this app. edit I also want delete my account and Bolt app won't let me delete untill I have mandatory chat. this is crossing all law and doing business.
Being lied to after I had to wait in vain for my food was really something else. Getting in touch with a human being proved to be mission impossible.
No work profile.
worst support ever.. supports babaj's not clients :/
New UI absolutely ruined the app. Impossible to see any updates. It constantly looks like driver is stuck in one place. Who in their right mind looked at this and decided that it's acceptable
downloaded while traveling, can't adjust the phone number and have to wait days. useless at this point
+ 30 more in the clipboard copy
Sentiment summary
89%
Positive (4-5★)
2%
Neutral (3★)
9%
Negative (1-2★)