Review Insights · Google Play
Finch: Self-Care Pet
Finch Care Public Benefit Corporation · 583,920 ratings · ★ 4.9
4.9
★★★★★
583,920 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"been"
8 negative reviews mention this · 38% of all complaints
★★★★★ "I love this app but the event for the whole month of June 2026 has been nothing but an ad. I paid for premium, and it was supposed to be ad free - instead, they turned an ad into something that integrated and inescapable to my daily habits …" - Widya Salim
2
"streak"
5 negative reviews mention this · 24% of all complaints
★★★★★ "I had over a 280 day streak. Every time before, if I forgot to check in, I was given the option to pay gems to restore my streak. This time, I wasnt given that option. There was no explanation or reasoning for no longer having that option. …" - Alanna Gudmunson
3
"update"
5 negative reviews mention this · 24% of all complaints
★★★★★ "Completely Unusable. Keeps crashing since the new update. I tried to reinstall and now it won't even finish logging in without crashing." - Grace Lewis
4
"love"
4 negative reviews mention this · 19% of all complaints
★★★★★ "I love this app but the event for the whole month of June 2026 has been nothing but an ad. I paid for premium, and it was supposed to be ad free - instead, they turned an ad into something that integrated and inescapable to my daily habits …" - Widya Salim
5
"crashes"
4 negative reviews mention this · 19% of all complaints
★★★★★ "At first this was great, I've been loving it for literally over a year now. Suddenly the constant crashes and MASSIVE lag spikes have made the app virtually unusable. I've wanted to keep going to maintain my streak but goodness they need to…" - Taylor Couvrette
6
"money"
3 negative reviews mention this · 14% of all complaints
★★★★★ "This app was amazing when I first began using it 2 years ago. It really focused on helping you help yourself. In the past 8 or so months, things have changed drastically. They are focusing on money over care. Trying to play off promoting th…" - Linda Miller
7
"being"
3 negative reviews mention this · 14% of all complaints
★★★★★ "This app was amazing when I first began using it 2 years ago. It really focused on helping you help yourself. In the past 8 or so months, things have changed drastically. They are focusing on money over care. Trying to play off promoting th…" - Linda Miller
8
"given"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I had over a 280 day streak. Every time before, if I forgot to check in, I was given the option to pay gems to restore my streak. This time, I wasnt given that option. There was no explanation or reasoning for no longer having that option. …" - Alanna Gudmunson
9
"getting"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I need a week off bc my phone was getting repaired but theres no feature" - MUHAMMAD SHOAIB
10
"instead"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I love this app but the event for the whole month of June 2026 has been nothing but an ad. I paid for premium, and it was supposed to be ad free - instead, they turned an ad into something that integrated and inescapable to my daily habits …" - Widya Salim
11
"crashing"
3 negative reviews mention this · 14% of all complaints
★★★★★ "it's STILL crashing 😭😭 very disappointing. I love this app so much but it's basically unusable now" - Rory Long
12
"unusable"
3 negative reviews mention this · 14% of all complaints
★★★★★ "it's STILL crashing 😭😭 very disappointing. I love this app so much but it's basically unusable now" - Rory Long
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
it's STILL crashing 😭😭 very disappointing. I love this app so much but it's basically unusable now
Completely Unusable. Keeps crashing since the new update. I tried to reinstall and now it won't even finish logging in without crashing.
I've loved this app for over a year, but the last update made the lag so bad that it's almost impossible to even get my day started!
edit to add: my fiance& I lost a 100 day streak because of the stupid glitch of not being able to have a day be registered as doing it. Messed up Finch! Even after getting an update it still glitches out where it won't say that I've completed a task for an egg with friends or that I am missing days when I'm not. I've already lost TWO of my repairs because of the glitch, and basically messed up two streaks that would have been natural without the repairs if it wasn't for the glitch.
its broken now. grew my pet to a child now i pick a new color I select done then it says see sassifras for a new travel destination so I select that then ot bring me back to select color for child and it a never ending loop
At first this was great, I've been loving it for literally over a year now. Suddenly the constant crashes and MASSIVE lag spikes have made the app virtually unusable. I've wanted to keep going to maintain my streak but goodness they need to fix this. I will change my review to a 5 if they fix the massive lag issues
App has been lagging and freezes up. it started at the beginning of June. I hope it's fixed soon or I won't be using.
has become super laggy recently, please fix it. and focus more in reflection, asking how you're doing instead of pure gamification. love it otherwise..
App rips you off when you pay premium, not giving gifts it's meant to. Very bad customer service, never any replies unless it's an easy enquiry.
Ads. I thought I'd finally give this a try. Then before even finishing the setup its wanting to give me a trial that I didn't express any interest in. People with depression don't need to be given the world just to have half of it taken away 7 days later. This is predatory and your devs can get wrecked.
This app was amazing when I first began using it 2 years ago. It really focused on helping you help yourself. In the past 8 or so months, things have changed drastically. They are focusing on money over care. Trying to play off promoting the Supergirl movie is a health care lesson was pretty much it for me. The support has even become non-existent. And now predatory behaviours are being built into the app. I will miss my birdie very much when this sub expires, but I won't be renewing again.
I had over a 280 day streak. Every time before, if I forgot to check in, I was given the option to pay gems to restore my streak. This time, I wasnt given that option. There was no explanation or reasoning for no longer having that option. I have plenty of gems saved to help protect my streak. I'm not restarting my streak for no apparent reason. I deleted the game and will no longer play. Repairing my streak is the only thing I spent my saved gems on.
I need a week off bc my phone was getting repaired but theres no feature
I love this app but the event for the whole month of June 2026 has been nothing but an ad. I paid for premium, and it was supposed to be ad free - instead, they turned an ad into something that integrated and inescapable to my daily habits experience. This really diminishes the experience and the purpose of my subscription... I wish I could unsubscribe but have bought the annual package.
super great app initially but it continues to crash on me.
it was great until recently, ive been using this app since 2022, my streak was at 948 yesterday hopped on today its 717, i dont know what you guys did in a recent update but this app suddenly crashes my entire phone. like my phone goea all black and i have to turn it off for a while and turn it back on. its never done this before 😭 fix the app please 🙏 so i can reinstall it
I love this app! I've been using it for about 4 years, and it gets 5 stars. Until lately, it crashes constantly now. please fix
This app was amazing for the longest time, but as soon as I paid for an annual subscription, the app was crashing and stopped working the next day. I have been going back and forth trying to get my money back that I was robbed. It's great at first, but don't waste your money on something with broken promises, because I lost a lot due to this. & I'm still fighting it.
Game destroyed my 400 day streak because of a common bug 🙃
If you haven't started using this app yet, I would recommend waiting. They did some kind of update recently, and since then the app lags HORRIBLY. And then crashes. It's gone from being a little fun activity to "Let me race through all of this so I can get it before the app crashes." Fortunately, I haven't spent any money on it. If I had, and I was being given a faulty product like this, I would be furious.
it's was awesome at first but I keep getting the same micropets. I have been on finch for 147 adventures I would think I could get different micropets instead I have multiple of the same ones.
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)