Review Insights · Google Play
12min: Book Summaries Daily
12min · 86,039 ratings · ★ 4.3
4.3
★★★★★
86,039 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"english"
6 negative reviews mention this · 21% of all complaints
★★★★★ "instructions and setup in English and than, out of nowhere, the whole content in Portuguese! And no way to change that." - John Dandelion
2
"login"
5 negative reviews mention this · 18% of all complaints
★★★★★ "only available for new users. There isn't any option to login with existing account on app or website." - Renée Rodrigues
3
"account"
4 negative reviews mention this · 14% of all complaints
★★★★★ "only available for new users. There isn't any option to login with existing account on app or website." - Renée Rodrigues
4
"subscription"
4 negative reviews mention this · 14% of all complaints
★★★★★ "paid for lifetime subscription and they are trying to charge me for Premium. can't login via a browser on my computer." - Stephen Fratini
5
"email"
4 negative reviews mention this · 14% of all complaints
★★★★★ "I _had_ the lifetime version until today... The app is requiring I sign up for a new account and buy an annual subscription. I already own the lifetime subscription. Can anyone there help me? Please and thanks. (I'll change the one star aft…" - Del Rounds
6
"spanish"
4 negative reviews mention this · 14% of all complaints
★★★★★ "everything is in Spanish but I have English selected" - Hannes Johansson
7
"content"
3 negative reviews mention this · 11% of all complaints
★★★★★ "instructions and setup in English and than, out of nowhere, the whole content in Portuguese! And no way to change that." - John Dandelion
8
"lifetime"
3 negative reviews mention this · 11% of all complaints
★★★★★ "paid for lifetime subscription and they are trying to charge me for Premium. can't login via a browser on my computer." - Stephen Fratini
9
"trying"
3 negative reviews mention this · 11% of all complaints
★★★★★ "paid for lifetime subscription and they are trying to charge me for Premium. can't login via a browser on my computer." - Stephen Fratini
10
"charge"
3 negative reviews mention this · 11% of all complaints
★★★★★ "paid for lifetime subscription and they are trying to charge me for Premium. can't login via a browser on my computer." - Stephen Fratini
11
"premium"
3 negative reviews mention this · 11% of all complaints
★★★★★ "paid for lifetime subscription and they are trying to charge me for Premium. can't login via a browser on my computer." - Stephen Fratini
12
"trying charge"
3 negative reviews mention this · 11% of all complaints
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
instructions and setup in English and than, out of nowhere, the whole content in Portuguese! And no way to change that.
only available for new users. There isn't any option to login with existing account on app or website.
paid for lifetime subscription and they are trying to charge me for Premium. can't login via a browser on my computer.
I have used this app since 2022 and now it's barely functionable. The quality of the material is still excellent but the app sucks, it won't open so I have to uninstall and then reinstalll, it will work for a day or two and then stop working again. I have no idea what you did to the app but this is horrible. It is not a memory or storage issue, I've run my phone through multiple checks. And all other apps are unaffected which points to this app being the issue. Please fix.
I bought a lifetime membership a few years ago, and now they're trying to charge me saying i only have a free membership and in order to continue service, I have to pay again but much more this time and it's now annually. In the whole time, I've had a membership, I don't recall a single time they've responded to my inquires when issues have risen. update June 30, 2025: I did as they requested and reached out to support and continue to be ignored. DO NOT BUY THIS APP!!!!!!!!!!!
I _had_ the lifetime version until today... The app is requiring I sign up for a new account and buy an annual subscription. I already own the lifetime subscription. Can anyone there help me? Please and thanks. (I'll change the one star after my lifetime account is restored.) Edit: Sorry, can't find the email at this point in time. Can't you look up my account? Any help would be greatly appreciated. You could even look at my account history to verify that I've listened to literally dozens books
The application's login functionality is currently unavailable. Selecting "continue with email" fails to provide existing user login access, instead prompting new account creation.
everything is in Spanish but I have English selected
Content, 10. App, 0. There's not enough space here to describe how the functioning of this app has gone from bad to worse over the years, across the updates and every device I've used. But, the content has been so good that I've put up with it. Unfortunately, a recent revision rendered it unusable, so I've had to cancel my subscription. (It no longer allows me to choose what to listen to, in favor of its "paths", and it's all in Spanish, despite English being selected in the settings.)
insert credit card. also settings say English but it's stuck on Spanish.
Keeps annoying with notifications, not useful atvall if you do not pay them.
Aplicativo extremamente lento, é uma luta para conseguir ouvir um livro. 12min só esperando ele abrir
I tried several times to purchase the app but it stated that I have to check the country (Philippines) first. Then, I already checked and it's correct. Unfortunately, I can't still purchase it. Please help.
It's in a language I don't understand. I went to the settings to set it to English but nothing changed. It's still in another language.
spams ads about premium
App doesn't work many times. Still not working..It shows just white screen
Terrible app. Did the trial and unsubscriped after 2 hours. Not even close to having a good enough library. I sent at least 5 emails to Rafa@12min who is supposed to be the leader of this terrible app, with no response. Worst thing, even after I unsubscribed they keep trying to charge my card, for which I have complained multiple times, with no resolution. Would give 0 if I could.
It worked for one day. After that I continously received an add to purchase a subscription. Each time I declined the subscription, the book would not play.
It's night, and there is no dark mode I'm never gonna install it again
No dark theme
Buggy login
Everything is for paid members only
Getting notifications in Spanish. Help is in Spanish. Language is set to English.
Update: Feb 23, 2024 Contacted support via email last Feb 21, and until now, I haven't heard from them. There is no app update as well. So, the app is still unusable for me. Currently unable to use on the Galaxy 24S Ultra. Support has been slow to address the issue. I have provided them video captures of the issue, but they're just super slow to adress it. I am enjoying blinkist now.
Ideia boa, aplicativo ultrapassado e lento. Quando tento resgatar o histórico, carrega do zero nas paginações e a partir de certo momento, trava. O mais bizarro no conteúdo é falarem "estadunidenses".
Creating account is simple but for some reason content was shown in French without asking for language preference.
Seems promising but lost interest due to slowness, advertisement to go premium and lack of filters
The app has no option to login via registered email. The only option available is from google and Facebook. That means I can't login till it's fixed.
Sentiment summary
85%
Positive (4-5★)
3%
Neutral (3★)
12%
Negative (1-2★)