Review Insights · Google Play
1st Source Mobile Banking
1ST SOURCE BANK · 4,699 ratings · ★ 4.7
4.7
★★★★★
4,699 ratings
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Top complaints - extracted from 12 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bank"
4 negative reviews mention this · 33% of all complaints
★★★★★ "for a Banking app they basically force you to use youd think it would work. majority of the time it says balance unavailable. this app is trash, I wish I could give it 1/2 a star." - Jenny B.
2
"fees"
3 negative reviews mention this · 25% of all complaints
★★★★★ "constantly turns off the finger print unlock, but then again I think it's just time to change banks. keep getting charged service fees despite being told if you have a direct deposit each month they are waived. customer support is good as l…" - adam whitten
📋 All 12 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
unable to see my card details in pixel 10 pro it says to relaunch everytime
for a Banking app they basically force you to use youd think it would work. majority of the time it says balance unavailable. this app is trash, I wish I could give it 1/2 a star.
constantly turns off the finger print unlock, but then again I think it's just time to change banks. keep getting charged service fees despite being told if you have a direct deposit each month they are waived. customer support is good as long as the issue is during bank hours other wise wait till the next day or when they are open.
app watch still doesn't work, very disappointed
DO NOT JOIN THIS BANK!!!! they will charge you all kind of given fees. accept debits even if the funds aren't there to charge you overdraft fees and then tell you it's your fault. avoid this bank at all costs!
horrible since the last update. Why change it when it worked great before!
this bank is a joke and so is this app. sends you emails of deposits into your account how much and when. sends you emails every time you pay a bill or make a purchase unbelievable that their IT department is so DAM DUMP AND STUPID IDIOTS, that they don't know your email is the number 1 app that spies on us, and is easily hacked. Gmail sends your information to its thousands of clients every time a person uses it. Was even in P.C. magazine in 2005 as one of the worst spying apps there is! MORONS
avoid this bank. they plan every charge to give you overdraft fees. their system went down and they charged me an overdraft fee for a charge that I had money on my account for. they wouldn't reverse the charge. they will screw you at every turn. go somewhere else
If the app has the ability to see check images, why doesn't the app support the image type? I get an error "Unsupported format" when clicking on "Check images".
User design needs improvement. Important items like mobile check deposit are not easily accessible; users have to search for them, leading to a clunky user experience. The app needs to be modernized.
I hate the way this app looks now. Too difficult to tell what's pending or what's posted.
unfriendly app. difficult to use
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)