Review Insights · Google Play
9Now
NINE NETWORK AUSTRALIA PTY LTD · 40,141 ratings · ★ 3.3
3.3
★★★★★
40,141 ratings
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Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"watch"
8 negative reviews mention this · 20% of all complaints
★★★★★ "Every time the nine adds come on it stops streaming and you have to reconnect. All other channels work fine exept this app. please fix as we like watching 9." - Glenn Thurlow
2
"watching"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Every time the nine adds come on it stops streaming and you have to reconnect. All other channels work fine exept this app. please fix as we like watching 9." - Glenn Thurlow
3
"show"
6 negative reviews mention this · 15% of all complaints
★★★★★ "2mins of show 3mins of ads .... come on really?" - karen rayne
4
"every"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Every time the nine adds come on it stops streaming and you have to reconnect. All other channels work fine exept this app. please fix as we like watching 9." - Glenn Thurlow
5
"other"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Every time the nine adds come on it stops streaming and you have to reconnect. All other channels work fine exept this app. please fix as we like watching 9." - Glenn Thurlow
6
"lost"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Not happy. The app says 'Internet Connection Lost'. Uninstalled and reinstalled app but videos won't play at all. As well as that, Nine Nowis no longer availablefor my Samsung TV" - Jen Ay
7
"live"
4 negative reviews mention this · 10% of all complaints
★★★★★ "absolutely terrible app. on both the TV and mobile. you can't even pause live TV, or restart a show if you missed the beginning? whats the point? its literally just live TV outside of watching something that has already aired. the 7 app is …" - Paul Smith
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Every time the nine adds come on it stops streaming and you have to reconnect. All other channels work fine exept this app. please fix as we like watching 9.
too much Ads. in one hour of Stream, you'll see 30 ads.
everytime i try to use this app it's a total muck around. usually I need to open another account if I don't i just watch any of the other free to air apps
why would I be asked to provide a review before I can Enable the App upgrade...it won't let me!
Not happy. The app says 'Internet Connection Lost'. Uninstalled and reinstalled app but videos won't play at all. As well as that, Nine Nowis no longer availablefor my Samsung TV
you put too many ads in catch up tv. Seven, 10, ABC and SBS put far less in than you do...😒
As soon as I download, I just kept getting connection lost messages even with WiFi working. So annoying, deleted after 2 minutes.
Out of all of the apps available for each network, 9now is the worst. I actually barely use it because if you want to watch ads and just ads then download. Because thats all you get, 6 ads in a row for 4 mins excessively over and over again. If I want to buy a car ill buy a car I dont need to watch a ad and Hyundai. so yeah ill stick to seven or 10
2mins of show 3mins of ads .... come on really?
good luck getting it to work. if you close out of it then try to go back in it stays blank and won't load any shows. only works if you install then reinstall each time you want to watch a show.
absolutely terrible app. on both the TV and mobile. you can't even pause live TV, or restart a show if you missed the beginning? whats the point? its literally just live TV outside of watching something that has already aired. the 7 app is much better. fix your gabage app constantly crashes too
just play the damn video
Crashes all the time. Impossible to watch 🫣
This app allows you to start watching a tv show from the beginning even if you missed the time it started on the live broadcast. Sounds good, but the stream stops at the same time the broadcast does, meaning if you started watching 10 minutes late you don't get to see the last 10 minutes of the movie. With that limitation "catch-up tv" is utterly pointless.
Don't even bother. Ads are ridiculous in both frequency and duration. Forced you to watch 5-6 Ads prior to commencing or resuming an episode of any show and then sprinkled the same corporate advertising hellscape every 5-10 minutes. If you believe your time is worthless, perfect app for you.
Have not been able to use this for 4 years since original installation on Samsung tablets. Using latest version. Lost network connection message continually and just has a lot of circling arrows. I assume it works for others.
very user unfriendly. just like other reviews you cannot move around the 9now app without being confronted by a block of ads at every turn which spoils the experience completely.
Utter garbage. Jam packed full of gambling app ads. Ads upon ads upon ads upon ads...
too many ads on shows e.g. resident alien
app constantly opens with an orange banner saying network connectivity lost and then if you're lucky, you might be able to see the live stream but more often than not, you get a blank screen. 7, view, SBS no problems. It's really disappointing as I prefer watching my mate Karlos in the morning.
The app playback timeline and control to skip forward and backward fails to display.
The most bugs of all the streaming apps. A poor quality experience. SBS is far superior. Technical support give you generic cut and paste responses not even related to the query asked
THE WORST STREAMING APP EVERY CREATED!! If I could give this zero stars, I would. Constant ads (up to 6 in a row and they go for at least 30 seconds each) ads glich, making the app crash, streaming on PC isn't any better. The only reason I got this was to watch the 2016 Macgyver, and I have wasted so many hours crashing out over the Constant crashing. It has gotten to the point that I'd rather spend the $60 for the first three seasons on DVD. For gods sake, fix this app.
buffering is bad. ads
there is no audio icon and therefore no sound
no stars that was an accident...repetitive ads so regular its ridiculous for 2026 my school editing class probably do a better job and that was 40 years ago your team is incompetent and people have complained for years still no action if your downloading read the other reviews and believe the struggle it is real I'd rather go pay 20 bucks a month else were
real touchy app... stops a lot while watching live sports. very frustrating indeed. going to look for other options.
never used
I am surprised this app still exsists, not even worth one star.
video quality is shockingly bad on android tv
pathetic, so many ads in every episode you can't watch it.
it's so hard to get this app on my t v I had it before then it logs you out within a week and you have to start again only now it's on the phone mot getting the QRCode on the TV to scan. So over it.
spend more time watching ads then you do the tv show
Worst of all networks. None of the others buffer like 9now. Waste of time trying to watch it.
this app just doesn't audio sync with Nvidia shield pro,only app that does it,been happening for years
It's an app for free to air TV but for some reason I have to login over and over and over forever. Why can't you leave me logged in on my TV and phone, it's not like someone is gonna come in and steal your Seinfeld episodes.
ok
when an ad break comes on it plays out if sync and intermittently crashes all the time. very annoying.
more advertising than TV the resume option only works occasionally
clumsy
Sentiment summary
60%
Positive (4-5★)
3%
Neutral (3★)
37%
Negative (1-2★)