Review Insights · Google Play
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NINE NETWORK AUSTRALIA PTY LTD · 40,405 ratings · ★ 3.3
3.3
★★★★★
40,405 ratings
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Top complaints - extracted from 31 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"watch"
6 negative reviews mention this · 19% of all complaints
★★★★★ "way too many adds. I'm trying to watch the state of origin replay. I'm nine minutes into the game and there's been 4 minutes of adds so far. so about 20 minutes of adds an hour. so to watch 2 hours of this app you have to watch 1 hour of ad…" - Brock Owen
2
"origin"
6 negative reviews mention this · 19% of all complaints
★★★★★ "way too many adds. I'm trying to watch the state of origin replay. I'm nine minutes into the game and there's been 4 minutes of adds so far. so about 20 minutes of adds an hour. so to watch 2 hours of this app you have to watch 1 hour of ad…" - Brock Owen
3
"every"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Often stalls. every 45 seconds, it says "network connection lost" even though it's running fine. it's an extremely frustrating app to use and I often give up and go to a more stable platform like netflix, britbox, or YouTube where there's n…" - Phil Strachan
4
"state"
5 negative reviews mention this · 16% of all complaints
★★★★★ "way too many adds. I'm trying to watch the state of origin replay. I'm nine minutes into the game and there's been 4 minutes of adds so far. so about 20 minutes of adds an hour. so to watch 2 hours of this app you have to watch 1 hour of ad…" - Brock Owen
5
"state origin"
5 negative reviews mention this · 16% of all complaints
6
"show"
4 negative reviews mention this · 13% of all complaints
★★★★★ "the worst streaming app their is it is rubbish the most painful experience in tv streaming thankfully i only have to use it for one show you would think in today's environment and the competition for viewers they would do something about it…" - Peter Andressen
7
"often"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Often stalls. every 45 seconds, it says "network connection lost" even though it's running fine. it's an extremely frustrating app to use and I often give up and go to a more stable platform like netflix, britbox, or YouTube where there's n…" - Phil Strachan
📋 All 31 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
the worst streaming app their is it is rubbish the most painful experience in tv streaming thankfully i only have to use it for one show you would think in today's environment and the competition for viewers they would do something about it but no just keep drowning the viewers with adds
since the update I find this app VERY cumbersome to use. Basically I hate this app.
The only reason I've given this app 1 star is because there isn't a 0 star option. App constantly crashes, loses network connection, won't remember what episode I'm currently on, and makes me sit through 6 ads every few minutes. Absolute rubbish, thank goodness I'm almost at the end of the last season of my show, and I can uninstall this rubbish.
way too many adds. I'm trying to watch the state of origin replay. I'm nine minutes into the game and there's been 4 minutes of adds so far. so about 20 minutes of adds an hour. so to watch 2 hours of this app you have to watch 1 hour of adds. that's ridiculous. like so bad I reckon nine don't want people using the app so much as it will probably crash. I've worked in ICT for ten years and Ive always wondered how the app can still be so slow and hard to navigate. I'm disappointed I want to like9
Tried to watch State of Origin on this thing. Lag lag lag lag lag lag. Absolute garbage app. Uninstalled.
These greedy money grubbing unmentionables would rather show adds than the state of origin play. Everyone involved in this app and the channel attached should hang their heads in shame. An utter disgrace! No ability to pause, rewind etc live tv. The audio is terrible. So very many adds.....and more adds.....but wait, more adds.
when a big event like origin is on the app doesn't load even if i clear cache. annoying AF! can't even get into it!
did not work on my Samsung Galaxy Tab
Ther's no 10sec skip butn wen usin chrmcst or in yr ap on smart tv, only wen watchin prgs on android device itslf. Auto play trnd off bt nxt ep auto plys anywy. Thers no wtch lst in yr ap in smrt tv, hav 2 srch thru al prog evn tho tv & dvice linkd. Conection w ap & chrmcst vry bad, alwys relodin evry few secs. No chng w probs w Yr ap, nuthn gets fixd worse each "update". Can't delete watch list it keeps reseting itself every time I try.🤬 Nothing in this ap ever changes 4 the better!!
18 ads in less than 20 minutes is absolutely ridiculous. more ads than tv
every single ad break has at least one gambling add. poor form
it's often unresponsive
screen goes blank when casting and full of ads
I get a streaming error more often than I actually get to watch content.
Does the new search use AI?
ads at every second 9 can get....
Tried watching State of Origin on the Channel 9 app. Didn’t even open - just kept cycling over and over. Absolutely frustrating and a complete waste of time.
crashes or lags with chromecast, impossible to enjoy sports games
The ads are longer than free to air TV!
does not load anything live and when they have exclusive rights to state of origin you think they would sort it out. not the case
Unable to open in app. Change settings, unistall - reinstall nothing works?
FFS its any wonder commercial TV is dying out. Do you have enough ads ??
nothing will load, done all the troubleshooting. multiple sites online from more than a year ago stating similar concerns. obviously 9 can't be bothered to fix it. deleted.
Often stalls. every 45 seconds, it says "network connection lost" even though it's running fine. it's an extremely frustrating app to use and I often give up and go to a more stable platform like netflix, britbox, or YouTube where there's never a problem.
not bad for a free tv show movie app. but would be nice if u had more tv shows(all seasons) and movies....especially classic stuff....from the 80's etc. the other thing which is really annoying is you can't save tv shows/movies as your favourites or to watch list. so u can go back to them later on. instead of having to search for them all the time.😡😡😡 hope to see some improvements soon🤔
good app. but you guys took away the Newcastle news. can't watch my local news. bring it back
continuous network error even though I am connected to the Internet.
Very disappointing . Too MANY ADS , more so than when watching channel 9 on free to air tv . Really ruins your viewing experience.
There are only two options; Live, or Start Over. When I start over, it cannot skip forward. Makes absolutely 0 sense. It is watching TV via an app that acts like TV. Once you miss a scene, it is gone, you cannot practically go back. What is the point of using an app?!
latest news only
The Start Again feature is so welcome but the number of times it fails is frustrating. When it fails, you just lose the program. Sometimes you can start again (but only from the beginning, never from where you were). Other times, the program will not start again at all and you've missed it. And the number of times it just won't start. Be it on my Fetch box or my Amazon FireStick, so often it just crashes until I reboot my device. then it works fine. No other streaming service does this.
Sentiment summary
60%
Positive (4-5★)
3%
Neutral (3★)
37%
Negative (1-2★)