Review Insights · Google Play
ABOUT YOU Online Fashion Shop
ABOUT YOU SE & Co. KG · 308,266 ratings · ★ 4.6
4.6
★★★★★
308,266 ratings
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Top complaints - extracted from 35 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
4 negative reviews mention this · 11% of all complaints
★★★★★ "No one answers to the phone number for support and the chat bot is useless. They canceled my order because the product was not available anymore, but on the site it was, and I can't find out anywhere if and when I am getting my money back." - Oana Milena chereches
📋 All 35 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can't register new account
Not happy. I wasn't able to make a return. I contacted the customer service and they gave me a reply that they can't do anything because I'm one day over the return period.
just overpriced stuff here
9 zile lucrătoare și încă nu a venit comanda, awb înregistrat de 5 zile, comandă nepredată curierului
Livrarea este foarte lentă. Durează 6..7 zile doar să o predea curierului, plus încă 3...4 zile până ajunge.
No one answers to the phone number for support and the chat bot is useless. They canceled my order because the product was not available anymore, but on the site it was, and I can't find out anywhere if and when I am getting my money back.
Cel mai prost magazin online. Comanzi ceva, primești altceva. Agenții de suport par sa fie analfabeți funcționali.
Edit: Bedankt voor de reply,maar app wishlist en wishlist die ik via de desktop zie, blijven verschillen (wordt niet gesynchroniseerd).27 vs 44 items.En ja, zelfde account. Aboutyou heeft mijn gehele wish list afgelopen week gedelete.Ook als ik inlog op mijn dektop,is er NIKS meer te vinden in mijn wish list. Waarschijnlijk is dit gebeurd na één of andere IT-update (die blijkbaar niet eerst wordt getest?!) Alle +- 100 wish list items foetsie.Andere mensen in mijn omgeving hebben dit ook ervaren.
Da migliorare
I have 5 g Network and brand new samsung s25 what app working to much slowly 🐌 sometimes wait more than 1 minute Not happy i say to app maker please fix the problem
bagati mai multi blugi cu stele la reducere ca n am bani
Άθλιο μαγαζί. Λένε έως 50% έκπτωση, και οι τιμές είναι υψηλότερες από τα καταστήματα του σκρουτζ, ακόμη και από της ίδιας της Nike και adidas. Μόνο marketing είναι το about you, σε ζαλίζουν με τις διαφημίσεις και με τις δήθεν εκπτώσεις, και οι τιμές είναι τραγικές. Δεν προτείνω σε κανέναν να αγοράσει. Update: προσοχή παιδιά πουλάνε απομιμήσεις.
bad app, updated and not working on the phone.
imi displace enorm de mult modul in care aratati acum reducerile: adica scrie doar Sale si nu mai scrieti nimic despre procente! am si renuntat sa mai cumpar
had a notification, says this app is "successfully installed". I NEVER even checked its page let alone initiated download. do better than bribe samsung to install your app without permission
Promised 10-20% discount with app... Once installed, not applicable...
Απαράδεκτοι. παρήγγειλα ένα παντελόνι και έγραφε ότι θα το παραλάβω μέχρι τις 10/12 και εντέλει ήρθε 20/12 και εκτός από την καθυστέρηση δεν υπήρχε καμία ενημέρωση για το τι γίνεται σε βάζουν να μιλάς με ένα ψεύτικο ai που δεν καταλαβαίνει και ότι ήρθε το δέμα δεν χτύπησαν καν και μου λένε πήγαινε πάρτο σε περιοχή μακριά από μένα που δεν είναι προσβάσιμη με αμάξι.
Nu exista filtre pentru produse,daca vreau sa cumpar o pereche de pantaloni lungi trebuie a caut printre 10000 de pantaloni scurti(in mijlocul iernii)
best
Terrible experience. Placed the order for the first time and still waiting after 12 days. They haven't even shipped it. Send an email with the order number and they say can't find anything with just order number. seriously? Buy from here at your own risk. Zero decency. Zero commitment to customer.. Update: I was lucky enough to get my money back.
Delay in shipping and in addition sending used dirty used shoes as a new ones.
I ordered a Jacket on black Friday, yet still no delivery. I want my money back. J'ai commandé une veste lors du Black Friday, et je ne l'ai toujours pas reçue. Je veux être remboursé.
περιμένω ένα μήνα για επιστροφή χρημάτων και μου στέλνουν το ίδιο email συνέχειά
too bad no nike shoes available for cyprus app, but theybare available in german
Dno dna od trgovine. Izbjegavati ih u širokom luku. 3 mjeseca čekam povrat novaca. Odugovlače, lažu. 4 puta su me tražili da upišem IBAN koji nikad nisam koristila.
Reduceri inselatoare
Over infiltrated by trash brands selling clothes exploiting filter systems, many of these brands put high prices and big discounts and over fill the whole app so it feels like ik shopping in Temu...
i have bought a winter jacket and paid for it but they didnt even sent it to me because they are not that professional to process things in time. its been more than 3 weeks that i am waiting for my money and still all i get it request to wait. this was the horrible mistake that i did, buying from such a shity platform. not doing it again.
The shipping takes long time to process/deliver.
good marketplace terrible delivery company
Not good, bugs on almost every step in the ordering process. Couldn't use my location to determine the nearest pickup location, error when entering my bank details, saying that it should only contain latin letters, which was the case, two separate bank accounts were rejected one after another. If it wasn't the good price of the item I liked, I wouldn't bother installing it.
There's no review feature, so you can't leave/read compliments/criticisms about clothes. Also, my package literally came delivered in an UNSEALED bag. the adhesive strip was unpeeled and the bag was absolutely wide open. Thank god DHL handled it well so nothing fell out in transit
Got a 20% birthday coupon that lasted less than 2 weeks, and half the time it was blocked with sales. Are you treating your valued customer or not, About You?
Where did 60% of my wishlist go? When are we getting an option to exclude the ~10 brands that I'm definitely NOT interested in, but which seem to be like 80% of the catalogue?
Client VIP = Zero Fidelizare = Zero Punctele cumulate nu pot fi utilizate ca reducere. Vouchere compensatorii fictive. Produsele se ieftinesc după ce plasez comanda. Chat Bot = absolut ZERO. Plătești suma integrală dar banii îți intră pe bucăți.
Sentiment summary
90%
Positive (4-5★)
2%
Neutral (3★)
9%
Negative (1-2★)