Review Insights · Google Play
ABOUT YOU Outlet
ABOUT YOU SE & Co. KG · 41,770 ratings · ★ 4.0
4.0
★★★★★
41,770 ratings
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Top complaints - extracted from 48 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"search"
6 negative reviews mention this · 13% of all complaints
★★★★★ "No search icon. Am I blind or they don't have a search icon? If I'm not blind, then it's a very predatory move to force you and look thru thousands of items that you don't care for. They hope they can sell more this way, but the reality is …" - Denis Turóczi
2
"outlet"
5 negative reviews mention this · 10% of all complaints
★★★★★ ""Outlet" only by words." - Tomislav
3
"language"
5 negative reviews mention this · 10% of all complaints
★★★★★ "the most stupid App i've ever seen. i don't understand which language they choose 😄, and not possible to choose any other only countries can be selected... Ridiculous in this time of tech and doesn't give any confidence with this poor ment…" - Ruhtan Aksar
📋 All 48 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
No search icon. Am I blind or they don't have a search icon? If I'm not blind, then it's a very predatory move to force you and look thru thousands of items that you don't care for. They hope they can sell more this way, but the reality is that I'm not bothering so no order from me. OK, bye.
This is absolute rubbish.. the prices for outdated and rotten products are astronomical.. it's horrific. I'm definitely giving it a miss..
"Outlet" only by words.
Tona of problems with the app and Bad user experience, and on top of that that, the prices on the regular site are equal or lower.
Why would you not have the size before adding to cart??? Why not be able to search by what you want???? Have a size chart for items. What is size 140?? 140 what??
the most stupid App i've ever seen. i don't understand which language they choose 😄, and not possible to choose any other only countries can be selected... Ridiculous in this time of tech and doesn't give any confidence with this poor mentality.After yr rply: funny to make 1st page in Eng instead of a lang 99% of the wrld pop dont understand for a site aime to sell in inter mrktts i saw that box but it does not solve my prblm what if i don't know any of them but i want to be yr cstmr?
I am located in Switzerland and I do not speak German, however it is the only language available in my country. Big flaw, please add French at least
Another poorly designed app
Useless if I cant search and filter stuff. I hate the app. Will download again when you fix that.
lots of technical bugs, the support center isn't efficient and is too slow
Aplicația nu are unele funcționalități de baza cum ar fi anularea comenzii, și nici nu fac rambursarea diferenței când un produs se ieftinește (trebuie creat retur și sa îl comand iar, ceea ce irosește resurse, timp, cost curieri etc)
Terrible customer support - they love to lose your time and joke with you after you spend 100 euro and receive something completely else. I'll never order again! Heavy lack of professionalism!
Applikáció technikai hibájából duplán vonták le a rendelést. Lassan két hónapja nem sikerül a téves levonást visszaküldeni. Pozitiv tapasztalatom is van rendelèssel, de a panaszkezelés kritikán aluli, igy nem tudom ajánlani.
English language is not available in this store app. Useless for me.😒🥀
I made a registration and then tried to login. Guess what happened? DIDNT LET ME IN. Such a stupid app
return of the parcel needs to be done by the buyer....there is no way you can do that through this app and the entire process is horrible ‐--‐--------------- edit for the below comment. having a printed label is not a return. I still need to go on the website on fan courier and input all the details myself - which are very annoying and complicated. I spent 20+ min trying to make a request on their website
you can't searches on the app
bad
Clicked on a ad to check out the product. It prompted me to download the app. After downloading it needed login. For what, to see the product in the ad? Uninstall and 1 star
App is good. I sharing my experience with returning things from Greece. Terrible communication, I've been waiting for 3 months for them to come pick up the package and returnd my money. I don't recommend it.
No thank you, they say its outlet, and also its huge sales. And yet there is no shoe under 45$and most of them are over 60$. Are you insane? And this is Romania... If its outlet than put 20$ for a shoe and if its outlet with sales make it 10$ a shoe. What a SCAM. And people fel for this bs. Uninstalled.
Not working I tried 100 times to register or to log in with my about you app account no chance, it is so irritating 😒
login does not work
I have authenticated in regular about you with facebook and can't log in with it on about you outlet. If I register with fb email, it says email exists, if i try to remind myself password, I dont get email. Makes no sense. Just move facebook authentication to about you outlet and match accounts.
Not working
The app works just fine, but all the prices have gone up since Zalando took over aboutyou in general. The offer of the products is the same, but there is a visible increase in their costs, causing me to use the app and purchase less frequently.
Pure trash. They catch my eye on IG whit nike air max when i get in the app, there are only 3 nike shoes and even those at an absurd price
levais? lewi's(liuvis) ar lewie's ar lewy's(levais)???? padelka!!! nei lietuviskai suanglinta, nei angliskai istarta.. ispyzdejimas!!! Adaidas ar Niky irgi taip pat skamba
it's really bad design ,why when I want scroll down to see the last items in the site I schould to keep scrolling why there is no icon and its will show me end of the site . other thing there is no icon to show where are u in the site are u still up or down or not u just schould keep scrolling without know anything. 3 there is no dark mood.
Google Pay and card payments don't work
I doesn't let me change password!
gpay payment don't work
too many issues and next to impossible to sort by size
This is basically sells the same clothes as the original About you app. Also it's called Outlet, which should mean it's cheaper, but in reality the original app has better prices for the same products...
Very bad app, they are not correct they put a price then when you go to pay you find different high price .. ridiculous
needs english language
After few days of waiting they canceled my whole order (which I paid for)
Stáhnu, vidím "přihlaste se pomocí about you účtu" a žádná jiná možnost, to the trash it goes.
I tried ordering 5 times, and I always get the same e-mail that they can't deliver. I mean I get it once, twice but everytime I tried ordering something I end up with nothing 🤷♀️
horrible app
Although I marked my country as Croatia, the registration process is in the German language, and i have no idea what terms I m accepting.
10% off is not an outlet price
There is no search option and it's hard to navigate through the items
very poor service .very complicated .there is no option to return goods and to track parcel
Where is the search bar?
Nelze vrátit zboží, píše Chyba zkuste to později
the search option for the address doesn't work.
Keine kostenloss Lieferung
Sentiment summary
86%
Positive (4-5★)
0%
Neutral (3★)
14%
Negative (1-2★)