Review Insights · Google Play
Activ Health
Aditya Birla Health · 97,916 ratings · ★ 3.9
3.9
★★★★★
97,916 ratings
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Top complaints - extracted from 60 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"health"
17 negative reviews mention this · 28% of all complaints
★★★★★ "app keeps crashing post the last update making it useless to track the health benefits" - Rajesh Krishnan
2
"service"
11 negative reviews mention this · 18% of all complaints
★★★★★ "Very bad customer service. Confirmed appointment, technician doesn't come for collection saying too much of work load, then they cancel it themselves but don't refund immediately and are asking to wait for 2 days for refund and then to rebo…" - Shalomi Sawant
3
"insurance"
11 negative reviews mention this · 18% of all complaints
★★★★★ "never take any insurance from Aditya Birla because when the time for claim will come they will rejected the claim giving any stupid reason" - Barun Ranjan
4
"claim"
10 negative reviews mention this · 17% of all complaints
★★★★★ "never take any insurance from Aditya Birla because when the time for claim will come they will rejected the claim giving any stupid reason" - Barun Ranjan
5
"google"
8 negative reviews mention this · 13% of all complaints
★★★★★ "google fit not connected" - Babita Rani
6
"customer"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Very bad customer service. Confirmed appointment, technician doesn't come for collection saying too much of work load, then they cancel it themselves but don't refund immediately and are asking to wait for 2 days for refund and then to rebo…" - Shalomi Sawant
7
"days"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Very bad customer service. Confirmed appointment, technician doesn't come for collection saying too much of work load, then they cancel it themselves but don't refund immediately and are asking to wait for 2 days for refund and then to rebo…" - Shalomi Sawant
8
"steps"
7 negative reviews mention this · 12% of all complaints
★★★★★ "I connected Garmin watch and sync happens after some delay. When I removed active health from Garmin connect app, activ health sync is stuck and continues to show that it's connected to Garmin, and does not allow me disconnect and reconnect…" - Dharmatheja Bhat
9
"aditya"
7 negative reviews mention this · 12% of all complaints
★★★★★ "never take any insurance from Aditya Birla because when the time for claim will come they will rejected the claim giving any stupid reason" - Barun Ranjan
10
"birla"
7 negative reviews mention this · 12% of all complaints
★★★★★ "never take any insurance from Aditya Birla because when the time for claim will come they will rejected the claim giving any stupid reason" - Barun Ranjan
11
"aditya birla"
7 negative reviews mention this · 12% of all complaints
★★★★★ "never take any insurance from Aditya Birla because when the time for claim will come they will rejected the claim giving any stupid reason" - Barun Ranjan
12
"rejected"
6 negative reviews mention this · 10% of all complaints
★★★★★ "never take any insurance from Aditya Birla because when the time for claim will come they will rejected the claim giving any stupid reason" - Barun Ranjan
📋 All 60 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
app keeps crashing post the last update making it useless to track the health benefits
google fit not connected
Very bad customer service. Confirmed appointment, technician doesn't come for collection saying too much of work load, then they cancel it themselves but don't refund immediately and are asking to wait for 2 days for refund and then to rebook the sample collection. Our doctor appointment has to be cancelled since we can't show the reports. Pathetic service. No consideration of customer issues.
chatai hai
Bad service
I connected Garmin watch and sync happens after some delay. When I removed active health from Garmin connect app, activ health sync is stuck and continues to show that it's connected to Garmin, and does not allow me disconnect and reconnect. And I no longer be able to get my steps recorded in the app.
never take any insurance from Aditya Birla because when the time for claim will come they will rejected the claim giving any stupid reason
pathetic app, face scan not working even after trying for 10 times. Edit: Now this app has a bug, I can't connect my smart watch or my mobile, just crashes when I click on reconnect. Edit: Raised a ticket no action
App is malfunctioning. Not able to get OTP for login and OTP entering page also doesn't load. Previously the App was crashing during Steps syncing step.
very bad experience. always not working properly. not counting properly. some issues always with this app.
I have been regularly paying premiums for my health insurance policy for the last five years without any break. Recently, I contacted your team by phone regarding my dental surgery claim, but my claim request was rejected even though the treatment is covered under my policy. I am disappointed with this response and request you to kindly review my case again and provide a proper explanation for the rejection.
ye singal star bhi deserve nahi kerte very bad application
got message from ABCABH, to track request download app. after downloading app there no option to track request. useless app, also there are too many bugs in it.. multiple functionalities not working.
useless app and customer service and they are unable to resolve the problem
When you try to register using your corporate account, the consent page would just not go away. I consent - Nothing happens nor there is an option to continue or anything I don't consent - Doesn't matter, it just stays stuck there
Ye reason kaise ho sakata hai insurance reject karne ka ? Muje khud meri beemari ka pata 23 feb 2026 chala. To main aap logo ko declare kaise karoon ki muje beemari 2,3 years se hai wo majake banake rakha hai thum logo no health insurance policy ko. Thum jo bolo ge wahi sahi hai. 2,3 years ek bhi record dikha do meri beemari ka to manu. Are boss khud kabhi beemar nahi huwa too kya ghanta record rahega. Garib aadmi ko fasana chod do bohat baduwa lagegi thum logo ko. Hum log pet katake Paise bhart
synchronous problem started again. Google fit showing 22000 steps and you are not syncing. pissed off for the problem. no one responded back
worst experience...no proper reason for claim rejection...
rejected cashless and reemberment claims, no such guidance from customer care, I beleive only icu customer gets claim sucessful ,still having hope to get my reemberment claim to settel
very laggy, claims page never loads properly.
The worst company , Don't buy any insurance from this company , bogus company. They will cancel the policy and say u only cancelled the policy , and they will make money from the people , it's completely fake company .
otp sending failed error
pathetic app, no transparency between hospital and customer cashless claim tracking, while process time end it again start with new timings..do not rely on what is showing on app instead that follows from theri pathetic customer service department.. I'm have been fooled by them..pls don't buy aditya birla insurance they will make you cry while discharge. date 4 May2026 : app is getting hanged and not able to see claim and download e card
This app has so many issues like it takes so much time to sync with Google fit. not only that Im using this app for 4 months, now when I logged out and then logged in I'm unable to sync with the Google fit app. my phone is redmi note 8, I don't know if it is because of that is why it is not supporting the syncing process. Also the request can be raised but revert cannot be seen. now above aged 25, can only get their health returns
bad experience 20 दिन हो गए ऑटो पै से पेमेंट बिना परमिशन से प्रीमियम काट लिया है और वह भी due date से 10 दिन पहले । पेमेंट रिफंड करने को बोला है । 20 दिन हो गया ना तो पॉलिसी जनरेट हुई है ना तो पेमेंट रिफंड हुआहै। आदित्य बिरला मैं ना तो एप्लीकेशन ठीक चल रहा है और कोई आंसर करने वाला भी नहीं है... कोई डेडीकेटेड स्टाफ ही नहीं जहां से ठीक रीति से answer मिल सके।
My parents are having health insurance policy and using this app to track activ dayz via health connect by using moto g57 power and moto g05 devices. It disconnects very frequently with connected fitness device(Health connect) every day or two days once and I have to logout and login back to see the number of steps/activ dayz related info. And they are having minimal knowledge on using app, so they can't logout and login everyday to check the same. So pls improve the usability of the app
Worst experience with Aditya Birla Health Insurance Cashless claim for my 69-year-old mother was initially approved and then abruptly rejected, citing a pre-existing condition based on a clear hospital clerical error (later officially corrected in writing). Despite submitting proof, the claim remains denied. We were forced to wait over 24 hours at the hospital during a medical emergency with zero accountability or timely support. This kind of claim handling is unacceptable and extremely dist
AFTER UPDATING THE APPLICATION, I CAN'T SYNCHRONISE THE ACTIVE HEALTH WITH GOOGLE FIT. WHEN I TRIED YO SYNCHRONISE THE APPLICATION, THE APPLICATION AUTOMATICALLY SHUT DOWN. AND I TRIED TO CONTACT CUSTOMER SUPPORT, THEY WILL REPLY WITHIN 12 DAYS. 12 DAYS IS MORE THAN WHICH I EXPECTED
their digital health assessment is complete fraud. It does not matter how healthy you are, they always give a low rating so that you don't earn health points.
facing issue on connecting google fit app. Active health application is getting crashed always.
worst policy waste of money no refund even after hospitalisation better don't take from Aditya birla
I am still admitted in hospital but claim not to settle. very poor company for health insurance. they reject your claim wrongly.
not user friendly app... I can't chat with app..
Dear Team, i cant able to connect samsung watch. its getting crashed again and again.Service Request for Health returns dispute has been registered with SR No. 22456958
Most of the applications in the app are not working and no customer care support
getting wellness api error after inputting mobile OTP and its not proceeding further
unable to validate mobile OTP. worst service
it's not sync data with Samsung galaxy watch
I have completed 200 days of walking with a daily target of 10,000 steps. However, the application is not displaying my data prior to January 26. I have already logged a support ticket, but the issue remains unresolved. This is very disappointing and reflects poor service quality.
most faltu app
The claim service is worst as the pre auth claim got rejected with false reason. Even when waiting period is over , they rejected by saying that waiting period applicable. clearly a false reason to reject the genuine claim
Deserves negative rating. Pathetic app. Steps always freeze, not correctly sync with Google fit. Now facing frequent crash problems.
worst app ...worst experience with aditya birla...i trusted a lot medical insurance...but worst ...I took insurance on 20/2/2025 ,,,due to self fall down ,i got minor surgery and toe amputation on 20/9/2025...later my cardiac surgery claim got rejected in 2026 april ,,saying i didnt disclose about toe amputation while taking policy ...how can i inform in february that my toes get amputated in september....worst worst....worst ever...atleast they might have rejected saying genuine reason....
Big mistake purchasing health insurance from Aditya Birla. I strongly advise everyone to avoid them and consider other providers. Their customer service is extremely poor. It has been almost three weeks since I raised a simple issue, and it is still unresolved. Instead of resolving it, they keep extending timelines without any accountability or clear communication. This has been a very frustrating experience, and I genuinely regret choosing them. Please don’t waste your money on their policies.
Face scan not working
my health return stuck at 234 since last 15 days..why??
very bad insurance doesn't take any one
ok
bad
Worst app for linking with fitness apps or wearables. Also, sleeping hours or other activities data are shown wrong. No information on how this data is being collected neither you can change or raise some kind of dispute. Even the age calculation or healthiness scores doesn't seem to be correct or aligned with your day to day activities. they just want to show that you're not maintaining your health even when you do.
+ 10 more in the clipboard copy
Sentiment summary
73%
Positive (4-5★)
5%
Neutral (3★)
22%
Negative (1-2★)