Review Insights · Google Play
adidas Running: Run tracker
adidas · 1,711,944 ratings · ★ 4.6
4.6
★★★★★
1,711,944 ratings
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Top complaints - extracted from 24 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
5 negative reviews mention this · 21% of all complaints
★★★★★ "I used to have an account on this app back when it was Runtastic (around 2015). My account got canceled or something in 2025, and after a quick search, I found out they stopped their services in some countries. Now I've lost all my history …" - Aymen Rezig
2
"runs"
3 negative reviews mention this · 13% of all complaints
★★★★★ "The GPS signal disappears during runs and the wrong distance is given" - Trevor Felix
3
"been"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Has been working great for a few years now and now it no longer tracks GPS. Settings are fine. Tired reinstalling it to see if it works. So disappointing." - David Calderon
4
"health"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Even linked with Health Connect, it still cannot sync with other apps occasionally" - Joey Cheng
5
"sync"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Even linked with Health Connect, it still cannot sync with other apps occasionally" - Joey Cheng
6
"running"
3 negative reviews mention this · 13% of all complaints
★★★★★ "sometimes this app don't track my running activities..👎🏻👎🏻" - victor vic
7
"stopped"
3 negative reviews mention this · 13% of all complaints
★★★★★ "stopped syncing with Garmin after 3 runs. Garmin exports data to Strava with no problems" - Fedor Malykhin
8
"edit"
3 negative reviews mention this · 13% of all complaints
★★★★★ "for the past week you cant edit your shoe milage after running" - Andre Lourens
9
"something"
3 negative reviews mention this · 13% of all complaints
★★★★★ "I used to have an account on this app back when it was Runtastic (around 2015). My account got canceled or something in 2025, and after a quick search, I found out they stopped their services in some countries. Now I've lost all my history …" - Aymen Rezig
10
"weeks"
3 negative reviews mention this · 13% of all complaints
★★★★★ "it was a very good app ,but then from 14 April 2026 or earlier it stopped syncing with huawei health app, and Adidas running app Agents cannot resolve this issue, I have been in contact with them for weeks now." - lundi mhambi
11
"create"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Impossible to use google account to log in. Says something about a server error. A couple weeks later and when trying to create an account with google the button is hidden by the UI." - Carlos Fernando Palma Roldan
12
"create account"
3 negative reviews mention this · 13% of all complaints
★★★★★ "stupide app no login no create account" - Mouse Sol
📋 All 24 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The GPS signal disappears during runs and the wrong distance is given
Even linked with Health Connect, it still cannot sync with other apps occasionally
sometimes this app don't track my running activities..👎🏻👎🏻
It doesn't work properly anymore. Furthermore all my activities from 2015 disappeared.
for the past week you cant edit your shoe milage after running
CAN'T SIGN IN, ALL RECORDS LOST!!!!! DOESN'T RECOGNIZE E-MAIL ADDRESS, NO WAY TO CONTACT THEM!!!
can't edit pace
I used to have an account on this app back when it was Runtastic (around 2015). My account got canceled or something in 2025, and after a quick search, I found out they stopped their services in some countries. Now I've lost all my history and past runs, and I can't even get in touch with their tech support for an explanation
it was a very good app ,but then from 14 April 2026 or earlier it stopped syncing with huawei health app, and Adidas running app Agents cannot resolve this issue, I have been in contact with them for weeks now.
Impossible to use google account to log in. Says something about a server error. A couple weeks later and when trying to create an account with google the button is hidden by the UI.
app is not login in
I downloaded the app to get points, but I can't even log in. I try to log in through Google and it says I already have an account, log in with Google.
Can't sync to health connect
it's not a good app. Don't use this . I have installed this but it's showing to create an account or login but both the options are not working properly.
Sign up process straight out of 1984
stupide app no login no create account
always failed sync with my huawei watch
the new GUI is terrible. I gave it a few weeks, but it hasnt got easier. Before you could do the post activity data entry simply with one finger, no side scrolling, clear icons etc.... now its side scroll, read, select, down scroll, etc on top the icons are hard to read and unclear if you need reading glasses. get a new GUI designer!
Has been working great for a few years now and now it no longer tracks GPS. Settings are fine. Tired reinstalling it to see if it works. So disappointing.
stopped syncing with Garmin after 3 runs. Garmin exports data to Strava with no problems
Inaccurate! Dumb apps.
Not compatible with my Samsung watch. small selection of compatible hardware.
I have been using this app for 4 yrs now and I love it. But now there is some issue or bugs in the app. most of my shoe name change to "other shoe" and I can't even edit it. when you go to edit and change something it will crush and go back and reset. please fix the issue.
it was all good at first but now its no longer submitting my info to Adidas app for points
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
6%
Negative (1-2★)