Review Insights · Google Play
adidas: Shop Shoes & Clothing
adidas · 644,690 ratings · ★ 4.7
4.7
★★★★★
644,690 ratings
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Top complaints - extracted from 76 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"card"
16 negative reviews mention this · 21% of all complaints
★★★★★ "WARNING: ANDROID USERS WILL NOT GET NEW DROPS. Most android users will experience not being able to save their card or register it which outright prevents you from getting a lot of items (don't believe me? Look up all the issues online). Un…" - Michael Phan
2
"drop"
13 negative reviews mention this · 17% of all complaints
★★★★★ "WARNING: ANDROID USERS WILL NOT GET NEW DROPS. Most android users will experience not being able to save their card or register it which outright prevents you from getting a lot of items (don't believe me? Look up all the issues online). Un…" - Michael Phan
3
"payment"
11 negative reviews mention this · 14% of all complaints
★★★★★ "Terrible experience with drops - cannot even save payment info and missed out on everything. Can you please fix asap." - Phoebe Y.
4
"error"
11 negative reviews mention this · 14% of all complaints
★★★★★ "not loading. keeps freezing with errors can't do anything. trying to print return label and it just goes to the product page. I don't want to order i want to print my return label" - Kat Ritchie
5
"trying"
8 negative reviews mention this · 11% of all complaints
★★★★★ "not loading. keeps freezing with errors can't do anything. trying to print return label and it just goes to the product page. I don't want to order i want to print my return label" - Kat Ritchie
6
"exclusive"
8 negative reviews mention this · 11% of all complaints
★★★★★ "now adi points can expire? and if you buy a voucher that expires in 60 days 🤣🤣 what a joke..now all my adidas will exclusively come from my favorite factory in China" - CHRACKS ROYALTY
📋 All 76 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The app has stopped working.
WORST CUSTOMER SERVICE EVER I SWAPPED MY POINTS FOR A VOUCHER AND IT DOESN'T WORK I REACHED OUT TO CUSTOMER SERVICE TWICE AND RECEIVED NO HELP THEY KEEP SAYING CHECK YOUR MAIL FOR A RESPONSE AND NOTHING HAS BEEN RESOLVED I ONCE SENT A T-SHIRT FOR EXCHANGE AND IT TOOK 3 WEEKS TO RECEIVED MY EXCHANGE AND THAT WAS AFTER I REACHED OUT ASKING FOR MY ITEM I DO NOT RECOMMEND BUYING HERE IF YOU EVER HAVE A PROBLEM THEY WILL NOT HELP YOU !
can't login hang
Website has dutch for belgium. The app is only french.
I don't understand the reason why the app has a Grab and Google pay function when it doesn't work. Fix the bug pls.
the search function and menus are unusable. they don't even bring up the correct products. i selected "tracksuits" in clothing and it brought up track shoes only. tried searching "tracksuits" and it also brought up only track shoes.
after applying filters under men's shoes, initially shows 1160 items, but after selecting 'Apply Filters', app shows 0 results, resets sort, and automatically displays new arrivals.
Never buy online specially in Norway. You can't return item easily. Return material is not sent. ist you have to look for a printer .you print QR code and then find a tape or glue and then paste it on the box.
now adi points can expire? and if you buy a voucher that expires in 60 days 🤣🤣 what a joke..now all my adidas will exclusively come from my favorite factory in China
Absolutely shocking app for multi billion company .. Search and filtering hardly works and currently you filter by size it's returns no items found... and don't get started with the customer service or lack of!
WARNING: ANDROID USERS WILL NOT GET NEW DROPS. Most android users will experience not being able to save their card or register it which outright prevents you from getting a lot of items (don't believe me? Look up all the issues online). Until they fix the app, you will find yourself not buying any of their new products or drops, and that is ADIDAS' CHOICE UNLESS THEY PROVE OTHERWISE. So forget about buying from them if you are an Android user.
Terrible experience with drops - cannot even save payment info and missed out on everything. Can you please fix asap.
keeps showing "error check card data" , so I missed an exclusive drop and a preorder
I installed this app only because it’s required to access a class at the Adidas Sports Base via Urban Sports Club. Forcing users to install a retail-focused app just to attend a booked class is frustrating. In its current form, it feels like users are pushed into an ecosystem they didn’t choose. Please separate check-in functionality from the retail app and respect user choice.
tried to order an app exclusive item but kept getting a card error. there were no other payment methods available like Google pay or PayPal. turns out it only affects Android users.
cant pre order, card error, worked fine on my GF'S iphone. fix your android apps!!!
having trouble checking out I really love tha app, but for some reason it doesn't register any of my card !
downloaded the app for an app-exclusive drop. I sat for 25 minutes while it tried - and failed - to save my payment info.
The worst experience with this app. Slow as hell. Kept freezing while saving a payment method. Stock disappeared while trying to even get a chance to get in line for the product. Seems like Adidas is trying to grab new app users to satisfy some KPI without bothering to support the thing.
The size is mentioned in numbers. How do I know if it's US or UK?
This app is a joke. Woke up early to get a drop but the sizes wouldn't even load. When it did, it would not take my card info, no matter which card I tried. Cannot presave card info either. What a frustrating experience. Happened to my entire family on our phones. It seems like it's an android only problem. Fix your app!!!
It is a horrible experience.If you guys don't know how to deal with the scability don't coerce people to download and use this lousy app.
Had the worst drop handling ever. App crashed multiple times, by the time I was able to access it, the entire drop sold out. Why even do a queue system?
Constant errors adding payment and a terrible experience in general with a new item drop.
can't add credit card if you're not on iOS and can't use Google pay. bad code and infra
Buggy mess of an app. Constant errors when trying to add payment method, previously saved payment methods not showing up. Nothing fills me with more dread than seeing "App Exclusive" on something I want to buy, because it means that I'm gonna be spending over an hour just trying to get the app to work for long enough to make a single purchase. Of its a time-sensitive drop, you can forget about it. The app is buggy enough already and the extra traffic makes it fully unusable
During an app exclusive product drop, the app throws an error when adding a credit card and stays frozen on the page. No other payment options are available (PayPal, Gpay). This caused all sizes to sell out as I struggled to unsuccessfully save a credit card. Don't force me to use the app if the app cannot complete the checkout process.
App is garbage. Cant add credit card to make purchase.
Frustratingly buggy. followed all instructions for a product drop. however, the sizes didn't load or loaded very sporadically causing me to close and reopen the app delaying my entry into the queue. also, during checkout, the system couldn't save new credit cards, apparently, only Apple pay. App is Terrible.
crashes saving credit info
Will crash when trying to enter card details when you need it to work, and no way of adding card details beforehand without ordering
trash. won't let you proceed with an order without saving your payment method, but won't save it.
horrible for drops! got the app specifically for app only drops but because everyone is using the app for them it freezes won't take payments and kicks you out and you lose out on the drop. why even had it then?! don't bother trying to use it for drops, waste of time. They need to fix the app
laggy app dont let me buy nothing of the exclusive, error to read the card
App wouldn't let me add payment details ahead of time and kept erroring when adding it during time of drop. Broken app.
garbage app errors on payment information during drops, causing people to miss them
Won't accept my card information on multiple working cards, credit and debit.
buggy
One of the worst experiences I've had with an app. You can't add any sort of payment unless you're buying something, and then when you do, it brings up an error, or the product suddenly doesn't load. Loading time is abysmal, and considering how large of a company it is, how do you mess up your app this badly?
horrible experience, didn't allow me to input my card info until I bought something and because of this issue I missed out on merch coming out. nothing but errors afterwards. Junk app. If I had been given a chance just to queue that would of been enough for me
useless app, crashes and unresponsive during high traffic drops that they force you to use the app to participate in
got stuck on a "saving your card" info screen. after restarting the app the item was sold out
too glitchy and continuous error messages popping up during ordering process
App does not work when there is a popular drop and hangs or just loads for several minutes. Not reliable.
The app likes to think your credit card information is incorrect even when I verified the card number 5 times.
absolutely terrible, laggy website
waited for drop of mobile exclusive and app had connection issues
Why is it only for UK? Ridiculous.
What did you do? Your app now sucks. Doing a search brings back all items. I search for a men's size 13 shoe and I get women's size 6. Also, removing the Level 3 and 4 benefits from adiclub was a blow.
app is glitchy won't let logins
+ 26 more in the clipboard copy
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)