Review Insights · Google Play
ADP Mobile Solutions
ADP, INC. · 798,471 ratings · ★ 4.5
4.5
★★★★★
798,471 ratings
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Top complaints - extracted from 81 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"password"
25 negative reviews mention this · 31% of all complaints
★★★★★ "continually having to reset password 😔" - over ton
2
"work"
18 negative reviews mention this · 22% of all complaints
★★★★★ "worst work app, won't accept new password changes. won't let me log in at all. very slow. seems like everyone since the 5-1 can barely use the app and the response is to talk to the employer. um you guys made the app...." - elizabeth pertle
3
"doesn"
13 negative reviews mention this · 16% of all complaints
★★★★★ "most recent Android update no longer allows me to clock in whatsoever. previously it always prompted my location before allowing me to clock in & now it doesn't prompt it at all." - Nick Peterson
4
"login"
11 negative reviews mention this · 14% of all complaints
★★★★★ "Can't login because it keeps wanting to send codes to my email and I can't get the email without backing out of the app. Then it wants to resend the email. Its so annoying. I can't seem to get it where I can login with biometrics anymore. I…" - Freedom Dennis
5
"times"
10 negative reviews mention this · 12% of all complaints
★★★★★ "The worst app ever. Constant issues with features not working and it'll just boot you out multiple times for no reason." - Shauna Thompson
6
"wrong"
9 negative reviews mention this · 11% of all complaints
★★★★★ "cant get my pay stub, just showing that something is wrong" - Lawrence Piercey
7
"reset"
9 negative reviews mention this · 11% of all complaints
★★★★★ "continually having to reset password 😔" - over ton
8
"every"
9 negative reviews mention this · 11% of all complaints
★★★★★ "worst work app, won't accept new password changes. won't let me log in at all. very slow. seems like everyone since the 5-1 can barely use the app and the response is to talk to the employer. um you guys made the app...." - elizabeth pertle
📋 All 81 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
cant get my pay stub, just showing that something is wrong
continually having to reset password 😔
Garbage ai support, just a glorified FAQ. No end user support, HIRE SOME HUMANS! Let us prioritize direct deposits by account instead of just by amount. Would give negative stars if possible. Terrible.
app sucks
worst work app, won't accept new password changes. won't let me log in at all. very slow. seems like everyone since the 5-1 can barely use the app and the response is to talk to the employer. um you guys made the app....
I have found this app to be worthless and totally soul crushing I can't check my vacation time this app is a complete waste of space on my phone redesign it come back and show me when it works..
The worst app ever. Constant issues with features not working and it'll just boot you out multiple times for no reason.
can't log in even quick punch I've try resetting password 3 times it's says successfully changed but won't work
most recent Android update no longer allows me to clock in whatsoever. previously it always prompted my location before allowing me to clock in & now it doesn't prompt it at all.
ATROCIOUS. Employers i implore you to use another company. ADP is nightmarish. It is slow, unresponsive, inconsistent, freezes and crashes constantly. The user interface is convoluted and incomprehensible. And good luck to you if you want to look at a pdf on the app for things such as insurance or paychecks, you will need to log into a web browser because the app is so useless it cant even direct to another app to open a file. If I could take away stars I would. DO NOT USE ADP
Can't login because it keeps wanting to send codes to my email and I can't get the email without backing out of the app. Then it wants to resend the email. Its so annoying. I can't seem to get it where I can login with biometrics anymore. I've restarted my phone and nothing helps.
can't get past login. program can't remember password word
original review from 2021 Barely useable updated review from 2026 the app is much more functional than it used to be and I hardly have issues within performing tasks at all - however recently I became disgusted when I saw advertisements in the app I have to use for work... isn't my employer already PAYING for your service? Why am I being subjected to ads when logging in to manage my time card, access my 401k, put in vacation requests, etc... ?
Without warning there are suddenly a bunch of advertisements in this app. the app that I have to use to request days off. this is truly peak capitalism.
signing in is terrible. every time I have to uninstall and reinstall just to sign in. once I leave, I'm signed out and when trying to sign back in, I'm taken to a redirect page in my browser for 2 step verification and once completed, nothing happens. the redirect to go back to the app fails every time and I'm unable to sign in or use app as a result, hence the constant uninstall and reinstall.
have had to app less than a day and can't access anything besides my screenshot, ADP assist, and my settings
if i didnt have to use this app, i wouldnt. quick clock is always offline for no reason. location is turned on but app acts like it isnt. this app sucks and there is no reason that basic functions routinely do not work.
cant even login anymore its a joke of a app.
can never get logged in change password then still says its wrong
Everytime i go to use it always says there is a problem with the app.
this app is the worst for anything work related ironically..
Horrible app constantly logs me out and crashes whenever I do get the rare chance to actually log in
what's going on I uninstalled and re-downloaded the app twice still doesn't work I reset it still doesn't work cannot get in to see my information this is horrible please fix this situation it doesn't make sense at all. also I put in the codes that you sent me for security purposes and each time it keeps crashing
inside the App I can't find details ( it's blank) While opening the APP it's blank no options are there to select (App navigation options are not present it's blank)
rubbish
More technical difficulties than grains of sand in the sea
garbage, app bugs me every day saying there is something that needs your attention and there is not any reason 9 out of 10 times and notifications are turned off.
App says I'm out of range. Locates me 4000 miles away from my actual location. Yes, I've enabled permissions.
this app never works. so glad my work signed up for it
app doesnt work on older phones.
doesn't let me login
extremely unfriendly to user
since the last update it doesn't work like it should, you try to punch in or out and it takes forever, don't say it's my connection because it's not.
nothing but problems trying to login.
this app sucks. they are always doing something to where I have to make a new password if I dont log in frequently. also I dont like the set up of the app. I dont like it at all
I haven't been able to login. As soon as I put in my user name, it continuously says: authentication error can't connect to server. This is ridiculous. Uninstalled, Reinstalled, and can't get past error screen. I can't clock in for work now.
the app is no better than visiting the site via web browser. uninstalled
The update ruined the app. Reset, reinstall, clear cache, none of that works. Can't access pay statements any longer, and the desktop website won't accept the password that works on the app.
it redirects me constantly or glitches
nightmare
Not working, not recognizing my password and me. I have to go to website to access my account. App doesn't work for me despite multiple attempts. Deleting it.
The app told me it was time to change my password, so I did that on Monday. But ever since then my new password will work only work once or twice. Then I keep getting the error message telling me that user ID and/or password are incorrect so I'll have to change it again since I know they are not incorrect. I know for a fact I've done this more than 10 times this week and the customer service number says it doesn't help the employees of ADP clients!!! I'm so frustrated right now.
can no longer log in for work with the new sign in page. i have to uninstall and reinstall everytime i wanna clock in or out. This app is horrible, even my coworkers have issues.
AWFUL!! I CAN NOT LOG IN FOR WORK BECAUSE IT KEEPS SAYING MY USERNAME OR PASSWORD ARE INCORRECT EACH TIME AND IT'S THE SAME PASSWORD I'VE ALWAYS USED UNTIL THIS STUPID UPDATE!! I HAVE TO KEEP CALLING MY EMPLOYER TO RESET IT SO I CAN CLOCK IN AND IT STILL DOESN'T WORK. I SHOULDN'T HAVE TO HAVE MY EMPLOYER CLOCK ME IN ON THEIR END! FIX THIS ISSUE!!!!
customer service is horrible. they will lie to you just to move on to the next call. it's hard to even understand what's being said.
have no idea what happened with the new update but i now have login issues and only the app. It says my password is incorrect...its not, i can login perfectly on my computer. ADP fix this issue please
awful
what is going on?!?! For the last 3-4 weeks the app crashes and per HR we have to uninstall and reinstall....and good luck doing that as it usually then crashes and locks you out again. Ridiculous! No longer feels trustworthy at all!
not a very fun experience
has not worked in 2 days...just keeps churning.
+ 31 more in the clipboard copy
Sentiment summary
88%
Positive (4-5★)
3%
Neutral (3★)
9%
Negative (1-2★)