Review Insights · Google Play
Advanzia
Advanzia Bank · 15,029 ratings · ★ 3.0
3.0
★★★★★
15,029 ratings
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Top complaints - extracted from 58 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"card"
15 negative reviews mention this · 26% of all complaints
★★★★★ "extremely unreliable. Card gets blocked randomly, it always takes 1 hour to reach them, very inefficient. I am going to get another card from a new provider and throw this one in trash where it belongs. Totally BS" - kritrim kritrim
2
"working"
10 negative reviews mention this · 17% of all complaints
★★★★★ "The app is not working anymore" - Lina Medina
3
"customer"
9 negative reviews mention this · 16% of all complaints
★★★★★ "Customer support is not well! in emergency fraud condition they are not helpful." - NIKUL J. PRAJAPATI
4
"link"
9 negative reviews mention this · 16% of all complaints
★★★★★ "Da qualche mese l'app non consente più il login, porta ad un link esterno con errore 403. unico modo di login dal sito web" - Marius David
5
"support"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Customer support is not well! in emergency fraud condition they are not helpful." - NIKUL J. PRAJAPATI
6
"login"
8 negative reviews mention this · 14% of all complaints
★★★★★ "unable to login. hotline cannot help me. unbelievable!" - Etienne Samii
7
"fraud"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Customer support is not well! in emergency fraud condition they are not helpful." - NIKUL J. PRAJAPATI
8
"phone"
7 negative reviews mention this · 12% of all complaints
★★★★★ "App funktioniert nicht mehr. Niemand geht ans Telefon. Das ist Betrug und Täuschung. The app no longer works. No one answers the phone. This is fraud and deception." - Ismail BARBARA
9
"service"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Plötzlich Karte gesperrt. Konto ausgeglichen. Keinerlei Kommunikation. Service 0 No dark mode." - Markus Stang
10
"update"
6 negative reviews mention this · 10% of all complaints
★★★★★ "App funktioniert nicht mehr. Das Update hat nicht geholfen es gibt eine Weiterleitung zu azurewebsites und dort einen Fehler 403 über die Webseite funktioniert noch alles." - Michael Hartmann
11
"emails"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Last few months it was ok, but unfortunately i faced issues like, app stopped working, website does not let me log in, customer support is closed over the weekend, Customer support previously ignored my emails. phone support took one hour a…" - Deemak
📋 All 58 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Fehlendes Edge-to-Edge und kein Dark Mode.
Customer support is not well! in emergency fraud condition they are not helpful.
Plötzlich Karte gesperrt. Konto ausgeglichen. Keinerlei Kommunikation. Service 0 No dark mode.
Monatsabrechnungen fehlen in der App komplet, sie werden stattdessen per Mail verschickt. kann man nicht verstehen. Anfragen an Support kann man über die app stellen, eine Antwort bleibt leider aus. schade
worst app ever worst customer service ever fees and interest are too high nothing but fraud
extremely unreliable. Card gets blocked randomly, it always takes 1 hour to reach them, very inefficient. I am going to get another card from a new provider and throw this one in trash where it belongs. Totally BS
completely useless credit card company digital sistem certainly not up to the standard try to ask a pin number never possible to achieve such a simple task to use the card cancelled the account
unable to login. hotline cannot help me. unbelievable!
this app is really stupid and buggy. i am changing my credit card now
The app is not working anymore
Da qualche mese l'app non consente più il login, porta ad un link esterno con errore 403. unico modo di login dal sito web
when I open the link received in a registration SMS in a browser it always shows "install app" page while the app is already installed. I've tried 2 different browsers - the same. As a result - I cannot use the app.
not workin
i cannot add my card to Google wallets
App funktioniert nicht mehr. Niemand geht ans Telefon. Das ist Betrug und Täuschung. The app no longer works. No one answers the phone. This is fraud and deception.
doesn't work
zero stars
App funktioniert nicht mehr. Das Update hat nicht geholfen es gibt eine Weiterleitung zu azurewebsites und dort einen Fehler 403 über die Webseite funktioniert noch alles.
app is not working for over 15 days, the update did nothing...i have a bloody S23, not some fringe phone...
Last few months it was ok, but unfortunately i faced issues like, app stopped working, website does not let me log in, customer support is closed over the weekend, Customer support previously ignored my emails. phone support took one hour and then the call broke. Called again, waited another hour. Could barely hear what the operator said. And they do not speak english. And they can and will block the card at any time if vou try to use it. And then be unreachable.
no customer support
normally a great app, but since 4 days, you can't login to the website or the app
The app stopped working after one of the updated. It is showing me a link and taking me to a website. could you please fix it. it was working really well before the update.
The app stopped working, when opening it sends me to a link outside the app (the link doesn't work)
If everyone is saying the same thing at least try to look into it. The app is taking some fraud link during log in and it won't log in. The app just shows a white background after some time when we cancel to leave the app for that fraud link
The app stopped working, website does not let me log in, customer support is closed over the weekend. Customer support previously ignored my emails. phone support took one hour and then the call broke. Called again, waited another hour. Could barely hear what the operator said. And they do not speak english. And they can and will block the card at any time if you try to use it. And then be unreachable. Leaving you without money in a sensitive situation like travalling abroad Totally unreliable!
app is showing fraud link website instead of pin page and there is no update
Registrieren nicht möglich, Benutzername nicht vergeben. Es nervt gleich zu Begin.
APP and card is useless. Avoid this APP and credit card at all cost. its not the credit or limit. Its the whole user experience thats bad. Let me explain. If I use the card out of home country it gets blocked. If I use the card online it gets blocked, not because of funds but because they think its fraud. Then you have to call German number only in weekdays and businesses hours, which cost roaming charges when in Hong Kong, Dubai or Chicago. Utterly amateur business!!
you can't count on it to bail on you when you need it the most and gaslight you by saying you're not connected to the Internet, although you already are. 10/10
The app just keeps crashing if I want to check my PIN or card details through the app.🤷🏼
Card got blocked abroad. Can't get it to work. App Help form do not work as well. Phone numbers do not work.
I don't recommend this bank and app at all. I got some money from this card, and they booked it two times, which I was on minus much more than my limit !! lots of calling and email and follow up with customer service, and after 3 weeks , there is a reply or correction. such an awful customer service I have never experienced in Germany. be careful and take care where you invest your nerves.
I am unable to log in; the system consistently reports an error. I have attempted reinstallation, but the issue persists. Consequently, I cannot access my account information.
It won't let me into my account even after clicking the activation link in my e mail and link in SMS for days now.
App keeps crashing after update. Won't let me past login screen. Android 15.
My app hasn't been working for a month. I opened an incident ticket, but no one is supporting me. What's wrong with you guys? Don't you read emails?
Costumer Service is very bad . I lost my card, its one month already, 10 times I called , but nobody answers. always busy . there is no other option to solve the problem. per E-Mail not acceptable 😥😢 I give No Star at all
100% fake,after one month of ordering,never get it. Be aware,they take Your personal data!
I'm trying to login on a new device and after clicking the SMS confirmation link the browser tells me that I have to install the app to view it 🤯
improvvisamente non mi fa più accedere con un generico errore "connessione internet assente" anche se non è vero
App is not functioning properly. It's saying something went wrong, try again.
bad support
The App crashes a lot!
I can not contact customer support.... because I referred a friend I didn't get bounce which is 80 €. And My friend also not get till now so I think It is useless ... Even I send messages in app still problem is not solve from 5 months
this app or their system has the lowest security possible. my money gets transactions without my consent even when the card is block and the worst part is there customer service. it's almost a month. still no reply. highly not recommended, stay away from these fraud.
unnecessary complicated installation with both email and sms links. and annoying that app only works on one phone. Revolut works on unlimited phones, and so does most bank apps like BCEE, BGL.
still unable to view PIN in the app
very bad company they charge me fee and interest for nothing , and I invited a friend one year ago and I didn't get the 60€ I'll close my account, I don't recommend . I tried to contact them 3 times but they don't answer .
very poor application waste of time and it doesn't work
+ 8 more in the clipboard copy
Sentiment summary
50%
Positive (4-5★)
0%
Neutral (3★)
50%
Negative (1-2★)