Review Insights · Google Play
ahamo（アハモ）
NTT DOCOMO · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
3 negative reviews mention this · 16% of all complaints
★★★★★ "The identify verification doesn't work. Reading of the residence card doesn't start while the phone detects an NFC device and vibrates. Spent an hour and didn't succeed. On my other contract, it's not possible to change the linked credit ca…" - Alexander Pravdin
2
"hard"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Easy to use app - but the extra data purchase (which is not a one off but a subscription, which is extremely extremely hard to switch off again) felt very scammy and was a major upsetting horrible experience. Otherwise 4 stars for usability…" - MM MM
3
"experience"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Easy to use app - but the extra data purchase (which is not a one off but a subscription, which is extremely extremely hard to switch off again) felt very scammy and was a major upsetting horrible experience. Otherwise 4 stars for usability…" - MM MM
4
"english"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Hardly gives you any information. and there is no English option" - Shabbir Ahmed
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The identify verification doesn't work. Reading of the residence card doesn't start while the phone detects an NFC device and vibrates. Spent an hour and didn't succeed. On my other contract, it's not possible to change the linked credit card. It says that the name must match but no matter what name I enter, it rejects it. Absolutely weird IT services.
全然ログインできない、ゴミ
1等当たらない
アップデートがある場合、例え出先であつてもインストールしてからでないとアプリを起動できない、という日本企業らしい、ドコモらしい、ユーザー無視の責任回避仕様。 ユーザーに不便と手間を押し付けるダメダメな企業体質が現れているアプリです。
Terrible app. Doesn't even open now.
Don't buy Ahamo it's slow and cuts often even before you run out of data in your plan, and once you are in 制限mode, it's garbage (reminds me of the late 90s where one had to wait for a few minutes to load one picture) . better use Rakuten. period.
I can't sign in through this app Waste
Is it to hard to do a English version for gaijing? At least it's would be helpfull
Application doesn't work anymore...
ぼったくり
I've been trying to sign up for the past week. Had to upload ID documents more than 10 times. Wouldn't accept my residence car, so used mynumber card and was accepted, but then email said I needed to upload residence card to show my length of stay (even though it's on the mynumber card). No explanation of why it was cancelled several times, only automated emails. No way to contact someone. Poor customer experience. Don't use.
最低だ。オンラインサポートが午前９時から午後８時までってマジかよ? 普通２４時間サービスでしょ。夜働いてる人はおもうお客じゃないか! Worst experience ever, online support is from 9am to 8pm... What the hell is this!!! Normally it should 24 hours service. Is people have night shifts not customer anymore???
毎回ログイン求められめんどくさい。また、アハモ契約なのに未契約のため利用できませんとエラーが出る。全く使えない。即アンインストール。
Easy to use app - but the extra data purchase (which is not a one off but a subscription, which is extremely extremely hard to switch off again) felt very scammy and was a major upsetting horrible experience. Otherwise 4 stars for usability.
Hardly gives you any information. and there is no English option
. Y .
It's a simple app. Why is it so hard to make English version?
not enough features for the pricing.
起動するたびにログインを求められるのは百歩譲って受け入れるとして、せめてパスワードマネージャーとの連携くらいは実装してほしいです。
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
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Negative (1-2★)