Review Insights · Google Play
AI Calorie Counter - Appediet
Appediet Information PTE. LTD · 56,782 ratings · ★ 4.7
4.7
★★★★★
56,782 ratings
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Top complaints - extracted from 39 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
9 negative reviews mention this · 23% of all complaints
★★★★★ "need to pay in order to use it. it wont let you log items unless you confirm to get the free test period which turns into a subscription afterwards." - Patrick Byers
2
"trial"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Can not see how to cancel the trial. This app is not helpful and I feel as If is a scam. There's nothing to click to cancel. I'm not calling Singapore. Sent email, no response. Just a rip off" - J bland
3
"food"
6 negative reviews mention this · 15% of all complaints
★★★★★ "so many foods are either not there or wrong calorific value. disappointed as i oaid for the year!" - Elise Wells
4
"money"
6 negative reviews mention this · 15% of all complaints
★★★★★ "I did a 3 day trial and it charged me for a year, i for a refund and has taken money out again, and its not showing up this time and cant get a refund...." - Moetion
5
"refund"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Horrible customer service all around! App doesn't work on my device and I requested a refund from this app AND Google! I was denied. Not good for business. I will spread the word😤" - Miss Cece Clark
6
"year"
5 negative reviews mention this · 13% of all complaints
★★★★★ "so many foods are either not there or wrong calorific value. disappointed as i oaid for the year!" - Elise Wells
7
"doesn"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Horrible customer service all around! App doesn't work on my device and I requested a refund from this app AND Google! I was denied. Not good for business. I will spread the word😤" - Miss Cece Clark
8
"scam"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Can not see how to cancel the trial. This app is not helpful and I feel as If is a scam. There's nothing to click to cancel. I'm not calling Singapore. Sent email, no response. Just a rip off" - J bland
9
"subscription"
4 negative reviews mention this · 10% of all complaints
★★★★★ "need to pay in order to use it. it wont let you log items unless you confirm to get the free test period which turns into a subscription afterwards." - Patrick Byers
📋 All 39 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Horrible customer service all around! App doesn't work on my device and I requested a refund from this app AND Google! I was denied. Not good for business. I will spread the word😤
Rude and ridiculous. "You should pay more attention to your weight." uhm... yeah... that's why I'm on the app
Can not see how to cancel the trial. This app is not helpful and I feel as If is a scam. There's nothing to click to cancel. I'm not calling Singapore. Sent email, no response. Just a rip off
need to pay in order to use it. it wont let you log items unless you confirm to get the free test period which turns into a subscription afterwards.
so many foods are either not there or wrong calorific value. disappointed as i oaid for the year!
I got a subscription for a whole year but it wont let me use the app
l want to lose 26kgs
shut app it said a free trial I took 17 pound out of my bank very very disappointed
I'm canceling this app bc they say is a yearly subscription but the charging me $42.39 monthly 😤 is a awesome app but I am not paying that monthly
I did a 3 day trial and it charged me for a year, i for a refund and has taken money out again, and its not showing up this time and cant get a refund....
its okay. not something id drop that much money on a year.
the app does what it's supposed to do but 40 a month is ridiculous.
scam
Installed and uninstalled 5 minutes later. Asks for money straight away, then constantly comes up with "Free trial". There are better free apps than this.
scam charge you £30
Food library is lacking, still prefer myfitnesspal over this.
Poor customer service, 3 days free but then no clear way to unsubscribe when you realise the app doesn't do what you wanted it to. They email back nice and quick once its too late and the money has been taken from your account.
dont try the trial period. they stalling money even you didn't register you gcash account. poor customer service, their pointing google to resolve the issue and vise versa. they will not accepting any refund. its scam
weight tracker is awful, can't see your progression except with a terrible bar graph and can only view 5 days at a time. I don't even know my starting weight that I plugged into the app. app glitches out repeatedly when adding food. takes time out of my morning routine just to reset the app over and over. not worth $1 let alone $40.
Not a good app, don't buy it's totally not accurate
good
not free, does not take into account body fat percentage i am five foot eleven , and it told me to stay under ninety seven pounds
tells me what diet to follow without asking what I would like to eat, or even what I like to eat. I don't like Mediterranean food that much but that's the one it chose for me and I couldn't change it.
stop advertising as free if I need a credit card to even open the app
not bad not great, scanning the barcode should be a basic feature not a premium feature, doesn't find foods it clearly has if you scan the barcode, can't create a food EDIT: great the developer responded but neglected to respond about foods not appearing when you type but if you scan the barcode they are there. If I could give zero stars I would, a clear money grab for basic features
The idea is good. But, it gives the same sort of tips regardless of goal. I need about 210g protein per day for muscle growth, this app suggest 130 and a higher carb level; and almost exactly the same for weight loss. it might help with calorie tracking but it's worthless for actual goals. edit: they replied to this review talking about pricing concerns...which isn't relevant. clearly are not bothered!
did all the profile stuff just to have a charge at the end im.good delete app not paying there is a ton of free apps
Hello kindly note. i have been charged for two year subcription togather without my consent. kindly arrange to refund my subscription. i dont want this app anymore due to this
thought it was great at first but I took a picture of a barcode from a micro meal and everything the meal said ie calories and fat etc were so wrong. makes me feel like the pictures of my meals im taking are also dreadfully out.
not free
Not a free trial when the app mandates a credit card number to continue
i want loss waight
amzing
Food identification is about 95% so far for me at 8 weeks in. Measurements could be the same for all foods offering grams, oz, cups rather than servings, this would improve ease of use. The calorie counts are way off of the numbers on pkgs. Customizing of personal goals is very poor. Great idea, poor execution of it. Very expensive for the current state of development.
snapping the picture is great but when listing my workout I'm a competitive figure skater and ballerina. u do not have figure skating on there so I had to uninstall and go elsewhere
Many items have incorrect nutritional information. As a result, I have to adjust serving size to match calories, but other information such as protein is still wrong.
lots of glitches and doesn't load all the pics you take, please update it
I'm frustrated by this app. barcode scanner works 20% of the time. You can't change focus or turn on flash. AI detection works but often with errors. Even if you scan label, nutrition facts are often not correct. And you can't manually correct it. You can't manually add your custom meal. After changing targets or units application messed up my historical reports. I'm submitting a few of bugs or request each week and getting just auto-reply. If next update won't fix issues I'll demand a refund
dosen't seem like this app is calculating my food properly, it adds calories to zero calorie items, and over calulates my total calorie compared to other sources i use. Great Idea though, and being able to just take a picture and not have to manually enter all the info is great too.
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)