Review Insights · Google Play
Air Canada + Aeroplan
Air Canada · 42,088 ratings · ★ 4.3
4.3
★★★★★
42,088 ratings
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Top complaints - extracted from 56 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"phone"
12 negative reviews mention this · 21% of all complaints
★★★★★ "air Canada's app is not designed for my 2 year old phone. How could it be any crappier?" - Dogmatic Agnostic
2
"canada"
8 negative reviews mention this · 14% of all complaints
★★★★★ "air Canada's app is not designed for my 2 year old phone. How could it be any crappier?" - Dogmatic Agnostic
3
"longer"
8 negative reviews mention this · 14% of all complaints
★★★★★ "I admit that my phone is old. It is a Motorola One 5G Ace. However, before the December update it worked fine with this app. I saw the issue was due to the app assuming some android phones were tablets, and it was resolved for some of them.…" - Josh Wright
4
"flight"
8 negative reviews mention this · 14% of all complaints
★★★★★ "After selecting my flight and adding payment info, the app has been spinning for over 20 minutes with a screen stating "We are working on your reservation...". Prior to this, I let it spin at this screen for over 5 minutes before cancelling…" - Linda Jackman
5
"compatible"
8 negative reviews mention this · 14% of all complaints
★★★★★ "BS not compatible with your device" - David Iljon
6
"update"
7 negative reviews mention this · 13% of all complaints
★★★★★ "I admit that my phone is old. It is a Motorola One 5G Ace. However, before the December update it worked fine with this app. I saw the issue was due to the app assuming some android phones were tablets, and it was resolved for some of them.…" - Josh Wright
7
"android"
7 negative reviews mention this · 13% of all complaints
★★★★★ "I admit that my phone is old. It is a Motorola One 5G Ace. However, before the December update it worked fine with this app. I saw the issue was due to the app assuming some android phones were tablets, and it was resolved for some of them.…" - Josh Wright
8
"work"
7 negative reviews mention this · 13% of all complaints
★★★★★ "I admit that my phone is old. It is a Motorola One 5G Ace. However, before the December update it worked fine with this app. I saw the issue was due to the app assuming some android phones were tablets, and it was resolved for some of them.…" - Josh Wright
9
"battery"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Air Canada app using 18% of my battery even though I am not using app. Uninstalled." - Mikel Magnusson
📋 All 56 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I just can't sign in, so frustrating
air Canada's app is not designed for my 2 year old phone. How could it be any crappier?
When this be available on my tablet?
I admit that my phone is old. It is a Motorola One 5G Ace. However, before the December update it worked fine with this app. I saw the issue was due to the app assuming some android phones were tablets, and it was resolved for some of them. I reached out to their help desk via email weeks ago and have heard nothing back. It is disappointing that I can no longer use the app for my upcoming travels, especially considering Air Canada's app is the only one taking issue with my phone.
After selecting my flight and adding payment info, the app has been spinning for over 20 minutes with a screen stating "We are working on your reservation...". Prior to this, I let it spin at this screen for over 5 minutes before cancelling out and restarting the transaction. I guess Air Canada doesn't really want me to fly with them. 👎
app doesn't work
updated: hello, yt? What is this whole thing about needing google or firefox to sign in? Don't you know how to write an app properly? Why not Microsoft Edge or the default browser, whichever it is? Why not builtin signin rather than external browser, like they have in other countries?
why does this even exist? this is garbage. literally everything you click just takes you online to the website where everything takes forever to load. so stupid
Still unavailable due to incompatibility
does this app ever work?
Not buying a new phone just to use this mid app lol. Fire your software devs for trying to fix what wasn't broken, and making your service inaccessible to many in the process
BS not compatible with your device
how to bypass not compatible
BUG - unable to access retailers via the mobile app under the offers section. links are STILL broken... this has been months now why is Air Canada not fixing this?! Error code: Pretty-print {"error":"invalid_request", "error_description":"Missing/Invalid required parameters: DeviceId
Passport scanning feature does not work, the camera scan doesn't work on my galaxy s25, while the chip scan does not work on an iPhone 17. Boarding passes shouldn't be locked behind a non functioning feature.
Does not work. Designed for AC, not users. Why is there no zero star option?
Weird after update, checking in or managing flight opens up a little half screen window that's almost unusable. Also, now I can't scan my passport at check-in, camera and overlay opens but won't do anything.
My phone is old but it's still perfect. I'm not going to buy a new phone just for this app.
new update is apparently no longer compatible with my phone
non Compatible with Android 13. garbage developers, most travelers using this app are not teenage girls that get a new iPad every 6 months. as a former enterprise programmer backwards compatibility is a must.
frustrating
I have used this app for years, frequent traveling and never any issues. Latest update, it is completely non-functioning. Searches, boarding passes, trips, none of them load, all unexpected errors. Submitted requests for support and no responses so far. It has made traveling with AC much more difficult. Reinstalls, cache clearing and restarts do nothing to resolve the issues. back to website and paper boarding passes, but starting to avoid AC now as a result.
The app itself is quite horrendously designed, an app should reduce the amount of foot steps you need to take to access information. This app redirects you to a web page to continue any kind of changes, it also makes you sign in even though you are signed into the app, the icing on the cake is that even if you are signed in it still wont show you your flight you must search it. Needs a lot of improvements.
it ďoes not work with my Samsung phone
never got it to do anything, quite frustrating.
The app is good however it no longer functions on my android tablet. Very unacceptable Air Canada.
no compatibility.
Android 11 not supported for this version. very disappointed to find this out. The upgrade fails and a message appears stating This app is no longer compatible with your device. Contact developers for more info. A few other reviews have also had the same experience. However the developers have failed to respond. As I now can't use the app I will use an alternative airline.
stopped working in the last week or two on my Xiaomi mi9t. no idea why.
Forces me to update to a version I cannot download because my phone is not supported. It worked fine before the update. Unusable.
Air Canada app using 18% of my battery even though I am not using app. Uninstalled.
I like using the app to fly, but it was using so much battery on my phone running in the background (on days I didn't fly or open the app!) that I had to uninstall it. Please fix your app so I can reinstall it! (Reply to developer) I am on the latest official version of Android 16 - not the beta. When I uninstalled the Air Canada app, my battery issue was completely resolved. You can see from other reviews that I'm not the only one talking about this!
App not compatible with my device. Need to keep these running for people who have well functioning, older but still reasonably new phones
android 11 too old. I don't think so.
Let me use whatever browser I want for logging in
tried creating account, booking flight, spent 2 hours and everytime i filled details app said error and please refresh page. something wrong today or perhaps this is as good as it can be
Slow and unresponsive app. Won't let you log in, making it completely useless.
Massive battery drain overnight. 43% usage while I slept. My settings are on restricted background use and I haven't opened the app in weeks. If I didn't need it for a flight next month, I'd be uninstalling. Fix the last update!
the earning points is so slow and nothing more offee
my phone is only a few years old and you are already telling me that it no longer works with your app. frankly this is unacceptable.
App updated and no longer compatible with my good phone. Was already super slow loading each page before. Not user friendly in every way possible.
the app is ok but the company is the worst airline I have ever used. I fly multiple times per year with air Canada and I have not had a flight which wasn't delayed or cancelled yet. And they always say its because of the weather (even if all other companies have no problem taking off and landing) so they don't have to compensate the customer.... Air Canada is a big disappointment!
The worst app. Inconsistent. No notifications nor check in working
you have made it far too easy to book a flight without a confirmation of what you are doing. I accidentally booked a flight without any warnings, seat selection or luggage. huge risk
Been trying to use a credit over the past 10 days. Unable to use due to apparently only available on the phone. Tried calling and wait times over 3 hours (weather conditions is the reason apparently). After a couple days I finally Recieved a callback after 4-5 hours after my call (the message said 2 hours). Call was after midnight. Was talking to the agent and was told that I could use the credit. When he kept looking seems like the credit expired 2 days ago. Just bad service. Simple thiefs
draining 30% or more battery during less than 1 minute of background usage. not sure if this is a recent update but I was trying to figure out why my phone had been draining so fast lately and saw this. deleting until needed for my next flight.
the app is not backward compatible with the old one and will no longer work on my Samsung Note 9.
Doesn't seem to work for me
will not let me sign in with new account also refuses to recognize my wife's old account or let her start a new one.
what is with the insane battery drain on this app?? 60% used today by just the AC app alone without having it open.. fix it or get some real developers asap. embarrassing
+ 6 more in the clipboard copy
Sentiment summary
85%
Positive (4-5★)
2%
Neutral (3★)
13%
Negative (1-2★)