Review Insights · Google Play
Air France - Book a flight
AIRFRANCE S.A. · 164,422 ratings · ★ 4.5
4.5
★★★★★
164,422 ratings
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Top complaints - extracted from 67 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"flight"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Literally NEVER works. in the last 3 years tried using to book tickets and it never worked. loading forever then says sorry something went wrong or no flights available or some other excuse. Have up on Air France completely. Visiting is not…" - Alex N
2
"book"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Literally NEVER works. in the last 3 years tried using to book tickets and it never worked. loading forever then says sorry something went wrong or no flights available or some other excuse. Have up on Air France completely. Visiting is not…" - Alex N
3
"works"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Literally NEVER works. in the last 3 years tried using to book tickets and it never worked. loading forever then says sorry something went wrong or no flights available or some other excuse. Have up on Air France completely. Visiting is not…" - Alex N
4
"check"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Bad experience with the airline company. Fight: AF1088 (30.06.26) Big delay (2 h 45 min) for departure with weak reasons and nobody seems to care about the passengers, we stayed 1 h because they missed the slot for departure , after just be…" - Cristian B
5
"account"
7 negative reviews mention this · 10% of all complaints
★★★★★ "If you are having trouble signing up read this as it might help you, don't expect any technical help from Air France. I first tried to sign up on a stock, unmodified Google Pixel 10 Pro. It kept giving me an unspecified technical error. I t…" - J. Smith
📋 All 67 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
extremely bad... in prices, search not working properly and laggy
Bad experience with the airline company. Fight: AF1088 (30.06.26) Big delay (2 h 45 min) for departure with weak reasons and nobody seems to care about the passengers, we stayed 1 h because they missed the slot for departure , after just before the runway departure , the pilot was an issue for electrical system (what they checked /did before ??) after this we went to the service area were stayed 1 h and 30 min just to analyse and to see that need to change the battery / charger of the aircraft.
l'application de fonctionne pas, impossible de faire aboutir une recherche de vol. ca fait au moins 2 mois que cela dure... réinstaller l'app ne change rien. je suis obliger d'aller sur le site internet. très énervant et décevant de la part de Airfrance...
Useless pile of rubbish. Adding a membership is consistently being ignored. Same applies to Meal selection. After 1 day it's like I have never done my meal selection. After my return trip this app will be banned from my phone and AF being avoided by all means.
Constantly get the same error message after updating App to latest version: 'Sorry, something went wrong'.
Literally NEVER works. in the last 3 years tried using to book tickets and it never worked. loading forever then says sorry something went wrong or no flights available or some other excuse. Have up on Air France completely. Visiting is not really worth anymore either.
Works half the time, the other half is always "something went wrong". So for that performance half the rating as well.
Terrible this airline is going down, 12 hours flight without any entertainment, same horrible food in premium class than economy, the attendants only speak French in an international flight, ...Now I made the mistake to book again with this overrated airline and the app doesn't give me the option for an upgrade on my flight back terrible airline, terrible app ... book with another one is my advice.
Asked to update the app and update does not work, so cannot use the app. Seriously ??
Une dizaine de notifications reçues pour me vendre des services et des partenariats, aucune pour m'informer du retard de mon vol
could not update. tried all the suggested resolutions in vain: uninstall and reinstall, clear storage of app, clear storage of google play, clear storage of google services. waste of time.
worst Airlines in the world
Can't install it for some reason
beaucoup de lenteur et de bug récemment. c'était pas comme ça avant. c'est vraiment dommage.
If you are having trouble signing up read this as it might help you, don't expect any technical help from Air France. I first tried to sign up on a stock, unmodified Google Pixel 10 Pro. It kept giving me an unspecified technical error. I tried on my Windows 11 laptop. Same issue. this was over the Paris airport Wi-Fi. finally what worked is I connected to my VPN and it let me set up my account. But it would not let me sign in until I disconnected my VPN...
app is trash for flying with partner connections.
couldn't check in in app. could on pc, but had to rescan passport and reenter all data. useless app. / Tried again 2 years later. App still useless. Can't check in at all for Delta operated flight. Can't choose seat as AF said I would be able to.
Ik ben al meer dan 30 jaar klant bij Air France, KLM en Transavia, maar alle apps kennen mijn Loyalty / Flying Blue nummer nog steeds niet. Ze vragen het, nogal "déloyale" steeds maar weer, maar als je dat nummer invult wordt je voornamelijk geconfronteerd met allerlei bugs en vastlopende apps en nog meer geverifieer van codes etc . Betalen van een boeking was onmogelijk. Om mijn reis naar Berlijn te betalen moest ik de AF desk bellen die mij heel routinematig een betaallink stuurden....
"Nice to meet you {{passengerfirstname}}!" This is exactly what happens when AI takes over your codebase :) It's impossible to register via mobile app as it losts form data after you open the mail to get verification code... Well played.
unable to install new air france app version
I am try to create a account but otp not received on my number
who was the design genius that said "get rid of manual documents input the scanner WILL NEVER FAIL, especially with people that have 2 last names". so yea now i can do my check in with no way to manually input my documents
cannot install
app full of issues now. unable to do anything in it.
search is not loading, login is broken on the desktop website, totally broken...
It recently works horribly. Does not load or takes forever to load. Apparently it cannot connect to the Internet properly. You cannot book anything using it.
Extremely slow and full of bugs
Apps is clearly unusable for the last few weeks. Cannot even load the screen to buy tickets (it times out every now and then). Please fix it
what is wrong with this app? since a few weeks ago, this app is literally unusable as the loading takes forever. to book a flight, it keeps loading for putting in the airport codes. don't you ever do any testing before launching an app update?? in the meantime, the same app on iOS works fine. so it is an android specific bug.
The app used to be one of the best but now everything takes forever to load if it loads at all
Has become pretty much USELESS! Full of bugs, rarely fully loads, and super laggy when it does load. Forget trying to book flights in app. Can occasionally see miles account but that's about it. Embarrassment of an app for a global airline.
I am not able to login to my account
App is good when it works, but since one week it doesn't. Reinstalling doesn't change anything.
Useless app. Got it just to know which terminal to go, all it tells me is T1. Munich Airport is big and has T1 A-F with nearly 20 mins walk in between. The app cannot figure out from the airport which terminal it is and put example T1-D in the app. And if you check in at the terminal, you are not updated about your boarding pass in the app. So, useless AF.
it's totally useless. I can't check in and get my boarding passes. I will never book again with Air France.
Flight searches always time out.
Verification code email arrived only once, and it came 1h later.
the most useless app and extremely third class service of this airline, i will never use it again in my life.
horrible flight to Mauritius
Does not let me sign in with my flying blue account even after doing it in the web :/
Can't login from the app despite it working from the website. Tried to contact WhatsApp assistance through WhatsApp but they never answer!
That Android app is awful. When I try to book a flight, it shows the price and date, but then when I pick my departure flight, the screen just reloads and says no flights are available. This has happened for several days straight and for 7 departure dates, which can't be right.
very cheap mentality crew is there, I was continuously coughing and asking for water but they not even listen, they only said wait wait wait
Despite having disabled "Offers and promotions" in the notification settings, this app continues to send notifications with ads and offers. This app essentially sends spam and ignores the settings - unacceptable
Can't give it minus one gazillion, unfortunately... AirFrance lost four clients - if I have to go from America to Europe, I'll choose swimming against AirFrance!
When clicking on "Submit a claim", the Android phone suggests a set of apps to open the link which neither fits. If I click back, I end up on a completely different screen. Too difficult to navigate, especially when it comes to contacting the company.
Login process is complicated and works in one in every 30 attempt. The worst experience
Fails to open frequently and denies access to my account making me use the reset feature tha now does not work either. Frustrating experience, wish I could throw this away
Will not sign in using 1password. Never triggers the saved Passkey. Can't sign in by copy/pasting username and password because I created a Passkey.
Compañía sin respuesta y problemática. Me han perdido la maleta el primer día fel vuelo y despues de 15 dias ni siquiera se han dignado a ponerse en contacto conmigo ni darme una solución
+ 17 more in the clipboard copy
Sentiment summary
87%
Positive (4-5★)
3%
Neutral (3★)
10%
Negative (1-2★)