Review Insights · Google Play
Airbnb
Airbnb · 1,900,089 ratings · ★ 4.5
4.5
★★★★★
1,900,089 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"airbnb"
8 negative reviews mention this · 27% of all complaints
★★★★★ "had a fraudulent experience with airbnb and disappointed to see airbnb side with protecting the fraudsters in this case." - Perry Toone (ptoone)
2
"guest"
5 negative reviews mention this · 17% of all complaints
★★★★★ "The rating system is flawed and established to punish home owners. if you report damage or there is a claim made about a bad guest, that guest can still give you a 1 star rating over calling them out. evidence and an approved repair claim, …" - Rob Garrett
3
"experience"
5 negative reviews mention this · 17% of all complaints
★★★★★ "had a fraudulent experience with airbnb and disappointed to see airbnb side with protecting the fraudsters in this case." - Perry Toone (ptoone)
4
"something"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Booked honeymoon accommodation and made deposit payment. There is no record of my booking or payment on the app under my profile. When going to booking confirmation email, and clicking Print Receipt, it says error, something went wrong. I a…" - J Dumas
5
"scammers"
4 negative reviews mention this · 13% of all complaints
★★★★★ "there are scammers who say things to lure you in. I was ripped off hundreds of bucks on some places that are total unfinished places with ridiculously high cost!! dont trust airbnb!!!!" - Daisy Hansen
6
"allowing"
3 negative reviews mention this · 10% of all complaints
★★★★★ "The rating system is flawed and established to punish home owners. if you report damage or there is a claim made about a bad guest, that guest can still give you a 1 star rating over calling them out. evidence and an approved repair claim, …" - Rob Garrett
7
"payment"
3 negative reviews mention this · 10% of all complaints
★★★★★ "You should take the payment after verifying the identity and not the way around" - UJJAL B
8
"money"
3 negative reviews mention this · 10% of all complaints
★★★★★ "bad experience. the company only cares about making money and will only favor the host, not the guest. use a real hotel because they actually care about their reputation." - Charles Palmer
9
"host"
3 negative reviews mention this · 10% of all complaints
★★★★★ "bad experience. the company only cares about making money and will only favor the host, not the guest. use a real hotel because they actually care about their reputation." - Charles Palmer
10
"platform"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Airbnb is knowingly allowing violent criminals with multiple arrests to host on their platform, who then scam their guests with AI generated invoices of fake damages. They then block the account of the person calling them out online AND try…" - Bart Demandt
11
"person"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Airbnb is knowingly allowing violent criminals with multiple arrests to host on their platform, who then scam their guests with AI generated invoices of fake damages. They then block the account of the person calling them out online AND try…" - Bart Demandt
12
"booking"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Booked honeymoon accommodation and made deposit payment. There is no record of my booking or payment on the app under my profile. When going to booking confirmation email, and clicking Print Receipt, it says error, something went wrong. I a…" - J Dumas
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The rating system is flawed and established to punish home owners. if you report damage or there is a claim made about a bad guest, that guest can still give you a 1 star rating over calling them out. evidence and an approved repair claim, doesn't matter. So the owner is faced with allowing whatever a guest wants or damages or risk having a 1 star rating. there are too many other options these days to use this unfair business.
they allow acammers to wrongly list guest suites as "whole house". searchbis full of shared properties garbage now.
had a fraudulent experience with airbnb and disappointed to see airbnb side with protecting the fraudsters in this case.
Cannot use on huawei nova 14I
really bad policies
Please fix the notifications delay issue. it's very annoying. we get notifications 40 mins after the guest send them.
You should take the payment after verifying the identity and not the way around
App is becoming very frustrating to use. Prices are suddenly showing in Euros instead of INR and there is no clear option to change it inside the app. Also, the app feels extremely slow. Even when going back between pages, it buffers and loads like I’m using a website instead of a proper app. Navigation lags a lot and overall experience feels unoptimized. Please improve performance and user experience.
bad experience. the company only cares about making money and will only favor the host, not the guest. use a real hotel because they actually care about their reputation.
Airbnb is knowingly allowing violent criminals with multiple arrests to host on their platform, who then scam their guests with AI generated invoices of fake damages. They then block the account of the person calling them out online AND trying to silence him by having the videos, which contain hard evidence of all of this, removed.
Booked honeymoon accommodation and made deposit payment. There is no record of my booking or payment on the app under my profile. When going to booking confirmation email, and clicking Print Receipt, it says error, something went wrong. I am unable to get hold of the helpline and the host. Airbnb is not allowing me to contact the host as our travel dates are blocked out. Extremely frustrating and inconvenient. Still not resolved.
bad
there are scammers who say things to lure you in. I was ripped off hundreds of bucks on some places that are total unfinished places with ridiculously high cost!! dont trust airbnb!!!!
verification of the person should actually be before booking here it's after paying for book hopeless
App design made check-in and check-out unclear.
-26⭐ /// Release notes: 'No information from the developer' - Nothing is simply too little... Therefore, no one can provide specific feedback on new implementations to the developer. Disappointing!
CANCELED MY RESERVATION WITHOUT ANY CAUSE!!!!! DONT USE AT ALL!!!!
Fraud h payment pehle kerni pedti h or phir inke English wale callers payment return nhi hoti
AirBNB would rather support scamming hosts than paying customers. Don't get me started on the ridiculous fees and the insane requests/rules they allow their hosts to implement on top of those fees. Never using them again.
distrustful hosts is what you get from this site. if you're going to take the risk to use this take pictures of everything when you walk in. record everything. say nothing on the phone.Everything needs to be either in text or email. if something isn't right, record, it pictures, record it. and above all trust none of these reviews. theses hosts buy your silence when you're someone given a bad experience. So you'll never really get the truth. Just bright and shiny reviews.
terrible app and platform. They let people with multiple violent felonies list houses for rent who then go on to scam guests. AirBNB will then defend them to the death while blaming the victim/customer. Just get a hotel and save yourself the headache and potential danger of renting a place from a career criminal
I'm just gonna write a negative review because this app SUCKS! And I hate this company.
They support scammers. Reported and they defended them. don't spend money with them unless you want to lose it to a scammer and then be banned
Scammers. Don't waste your money
Beware of using this app. Scammers are rampant and airbnb will always side with the scammers
it just doesn't stop every time there is an update there is an issue and maybe there is 100 update a year or more for I don't know what reason now it's really annoying because I cannot give a guess that had just left checked out when I click on any reservation I get this annoying box that's open that's tell me just can now reserve your place automatically and no matter how many times I clicked on I got it just keep coming back again this is a billion dollar app are you stoned or something
I was banned unjustly from Airbnb after adding my phone number to my account. I switched phone numbers recently and their dumb AI system thought I was ban evading, because the last person who had this phone number got banned. I appealed the decision and they upheld it. This was honestly a terrible user experience and I'm never booking with Airbnb again, I'm just gonna use vrbo now
Used a few times. Hosts say they are dog friendly, they are not. Used a long term stay, we were told things were broken or missing, they were not by us. Total chaos. As a guest who spent over 5k for a month, in MISSOURI, why are we nickels and dimes items? You can't find something, buy another one and don't invoice me $30 through the platform. I am over it.
calendar does not upate is causing disaster double bookings, please fix
crashes constantly
Sentiment summary
89%
Positive (4-5★)
2%
Neutral (3★)
9%
Negative (1-2★)