Review Insights · Google Play
Airbnb
Airbnb · 1,928,704 ratings · ★ 4.6
4.6
★★★★★
1,928,704 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"airbnb"
4 negative reviews mention this · 19% of all complaints
★★★★★ "I pretty much got scammed by the airbnb host and I asked airbnb assistance and they said they will try but got nothing. I had to pay the host 300 dollars worth of cleaning due to dogs because owner requested and I asked for their cleaner to…" - Jayce Lee
2
"reservation"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Unable to do basic things such as see a description of the places you've made a reservation to, change the sort order of search results, etc." - Dan N
3
"cleaning"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I pretty much got scammed by the airbnb host and I asked airbnb assistance and they said they will try but got nothing. I had to pay the host 300 dollars worth of cleaning due to dogs because owner requested and I asked for their cleaner to…" - Jayce Lee
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
It's cheaper to get a hotel with accommodations.
Unable to do basic things such as see a description of the places you've made a reservation to, change the sort order of search results, etc.
went to our rental and there was a lady living in the property after driving five hours in traffic we were left stranded and told they would pay 20% of our first night at a hotel and never helped us find anything and never sent the 20%.
You removed timestamps, prices paid and all the other vital information that used to appear on a reservation -- who thought hosts wanted to see less information?
I had booked a stay and needed to be verified. It sends an email with the verification request. Everytime I clicked on the verification request it said "You've been verified" and a check mark on my profile was there to show I had been verified. It kept sending me the email to be verified and everytime I clicked on the link the same message appeared saying I was verified. Long story short, I guess I wasn't verified and lost my reservation. I will be deleting this poorly managed app.
Founder is a reprehensible racist.
I pretty much got scammed by the airbnb host and I asked airbnb assistance and they said they will try but got nothing. I had to pay the host 300 dollars worth of cleaning due to dogs because owner requested and I asked for their cleaner to meet their standars but owner refused to give to me so I hired one based on review. Despite the professional cleaning was done, he took half of my bond so I had to pay it twice. Gave them 1 star for it and airbnb removed my comment. Guess hotels are better.
rarely use Airbnb but every time I do, I regret it. hidden cleaning fees, cabins with no toilet (not mentioned on the listing), and AI assistants that do nothing to help.
Airbnb is no longer a better option than hotels, you pay a cleaning fee and still have to clean, locations are not always honest and the chore list is longer than I have at home, and finally fot two people hotels are cheaper.
fraud
worst app experience ever, plus no pakistani currency opt
awful awful awful
it is so useless never installed this
we didn't receive our keys for the apartment, and the owner didn't get back to us. We tried to contact the support, and still no feedback.
Biggest load of nonsense & poor app. Won't bother again
very bad
awful customer service if anything goes wrong.
the company chooses property owners over their customers. the app does not process complaints.
too bsd app
trying to cancel stay and unable to get customer service
often unreliable, app hangs, dates change after app hangs. AirBnB cancelled a host's account after I had arrived, it was unexplained and strange.
Sentiment summary
89%
Positive (4-5★)
2%
Neutral (3★)
9%
Negative (1-2★)