Review Insights · Google Play
AirHelp・Flight Tracker & Claim
AirHelp · 7,374 ratings · ★ 4.6
4.6
★★★★★
7,374 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"airhelp"
9 negative reviews mention this · 35% of all complaints
★★★★★ "I purchased AirHelp expecting professional support for my Air India Express flight cancellation claim. The flight was cancelled one day before departure, and the airline failed to properly inform passengers. After months of waiting, AirHelp…" - Aravind Ajayakumar
2
"money"
8 negative reviews mention this · 31% of all complaints
★★★★★ "TOTAL SCAM , STOLE MY REFUND!!!!!! and have no interest in sending my refund to me. OVER 30 DAYS SINCE THEY WERE SUPPOSED TO HAVE SENT PAYMENT. All they want to do is say they sent it to my bank , and my bank has "0" paper trail that they s…" - Dave Sywak-Gale
3
"claim"
8 negative reviews mention this · 31% of all complaints
★★★★★ "I purchased AirHelp expecting professional support for my Air India Express flight cancellation claim. The flight was cancelled one day before departure, and the airline failed to properly inform passengers. After months of waiting, AirHelp…" - Aravind Ajayakumar
4
"flight"
7 negative reviews mention this · 27% of all complaints
★★★★★ "I purchased AirHelp expecting professional support for my Air India Express flight cancellation claim. The flight was cancelled one day before departure, and the airline failed to properly inform passengers. After months of waiting, AirHelp…" - Aravind Ajayakumar
5
"airline"
7 negative reviews mention this · 27% of all complaints
★★★★★ "I purchased AirHelp expecting professional support for my Air India Express flight cancellation claim. The flight was cancelled one day before departure, and the airline failed to properly inform passengers. After months of waiting, AirHelp…" - Aravind Ajayakumar
6
"compensation"
5 negative reviews mention this · 19% of all complaints
★★★★★ "I purchased AirHelp expecting professional support for my Air India Express flight cancellation claim. The flight was cancelled one day before departure, and the airline failed to properly inform passengers. After months of waiting, AirHelp…" - Aravind Ajayakumar
7
"service"
4 negative reviews mention this · 15% of all complaints
★★★★★ "absolutely no reason to pay for this service. they don't do anything for your requests and they don't have any customers service apart from unhelpful AI. don't spend your money on this app!!!" - Stefanos Keramidas
8
"months"
4 negative reviews mention this · 15% of all complaints
★★★★★ "I purchased AirHelp expecting professional support for my Air India Express flight cancellation claim. The flight was cancelled one day before departure, and the airline failed to properly inform passengers. After months of waiting, AirHelp…" - Aravind Ajayakumar
9
"been"
4 negative reviews mention this · 15% of all complaints
★★★★★ "The worst app to get compensation. I would have got the compensation directly from the airline itself. But because of Airhelp policies I am stuck. My case has been pending for 6 months. They charge money and give zero help. Customer service…" - Taniya Banerjee
10
"scam"
3 negative reviews mention this · 12% of all complaints
★★★★★ "TOTAL SCAM , STOLE MY REFUND!!!!!! and have no interest in sending my refund to me. OVER 30 DAYS SINCE THEY WERE SUPPOSED TO HAVE SENT PAYMENT. All they want to do is say they sent it to my bank , and my bank has "0" paper trail that they s…" - Dave Sywak-Gale
11
"sent"
3 negative reviews mention this · 12% of all complaints
★★★★★ "TOTAL SCAM , STOLE MY REFUND!!!!!! and have no interest in sending my refund to me. OVER 30 DAYS SINCE THEY WERE SUPPOSED TO HAVE SENT PAYMENT. All they want to do is say they sent it to my bank , and my bank has "0" paper trail that they s…" - Dave Sywak-Gale
12
"absolutely"
3 negative reviews mention this · 12% of all complaints
★★★★★ "TOTAL SCAM , STOLE MY REFUND!!!!!! and have no interest in sending my refund to me. OVER 30 DAYS SINCE THEY WERE SUPPOSED TO HAVE SENT PAYMENT. All they want to do is say they sent it to my bank , and my bank has "0" paper trail that they s…" - Dave Sywak-Gale
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
TOTAL SCAM , STOLE MY REFUND!!!!!! and have no interest in sending my refund to me. OVER 30 DAYS SINCE THEY WERE SUPPOSED TO HAVE SENT PAYMENT. All they want to do is say they sent it to my bank , and my bank has "0" paper trail that they sent the money to us. Now I am out of my refund and no recourse . ABSOLUTELY worst company that I have ever dealt with. DONT USE , DONT GET SCAMMED AS WELL!!! ,..... STILL NO RESPONSE EVEN AFTER SENDING A HELP REQUEST THAT YOU SAID TO DO !!
absolutely no reason to pay for this service. they don't do anything for your requests and they don't have any customers service apart from unhelpful AI. don't spend your money on this app!!!
I purchased AirHelp expecting professional support for my Air India Express flight cancellation claim. The flight was cancelled one day before departure, and the airline failed to properly inform passengers. After months of waiting, AirHelp said their legal team could not challenge the airline's decision. No compensation, no result, and no real assistance. A waste of time and money. Very disappointed with both AirHelp and Air India Express. I would not recommend this service.
it's okay
Völlige Enttäuschung trotz Plus-Mitgliedschaft. AirHelp hat meinen klaren Fall gegen Etihad (Streichung 10 Tage vor Abflug, "operational reasons") mit einer absurden Ausrede über "Schlechtwetter am Flughafen" abgewiesen. Komplette Massenabfertigung, die eingereichten Chat-Protokolle mit der Airline wurden ignoriert. Als zahlendes Mitglied wird man im Regen stehen gelassen, sobald die Airline Ausflüchte sucht. AirHelp scheut das finanzielle Risiko von Klagen. Nicht zu empfehlen!
Absolutely horrible app! Does not EVER send any notifications about anything!
Do not use AirHelp for your cancelled flight claims. I filed a claim through AirHelp regarding a cancelled flight in Croatia. After I agreed to the terms, the process was started; however, a few days later, AirHelp informed me that they were withdrawing my claim. I then initiated the claim against the airline myself. The claim was eventually accepted, and the airline agreed to pay me compensation. Airhelp took 35% cut, robbed me for 210€.
scam and lie After waiting three months, they sent me nothing
The worst app to get compensation. I would have got the compensation directly from the airline itself. But because of Airhelp policies I am stuck. My case has been pending for 6 months. They charge money and give zero help. Customer services provise no help as well. They can't even do what they primarily claim to do. Better to contact the airline directly than wasting money on this app
I just want to cancel before the next renewal please. I didn't realize that this was more than a tracker. I admit I made an error but I won't need this anytime soon.
Please stay away from AirHelp. They are the worst. I had my flight delayed in 2019. They bombarded me with emails so I made a claim in 2021. They sent me the update before the last in 2022. In 2026, I asked for a new update. They told me case dismissed because of No Show. No apology whatsoever. No updates for four years. And they cannot even commit to have their legal partner attend the court hearing. Complete inefficiency and maybe gross misconduct. Do not use this service at all.
Useless app, useless company. save your money.
do not recommend Używam AirHelp od ponad 3 lat i latam rocznie 100-150 lotów, często po 4 dziennie. Niestety jakość usług bardzo się pogorszyła. Kiedyś widać było większe zaangażowanie, dziś wnioski są często odrzucane bez konkretnego uzasadnienia. Miałem przypadki, gdzie AirHelp odrzucił sprawę, a inna firma wygrała dla mnie odszkodowanie w sądzie. Podobne doświadczenia mają moi znajomi. Coraz częściej korzystam z innych firm, które są skuteczniejsze.
good
unhelpful. waste of time.
Do not buy this insurance. My flight was delayed for 20 hours, under EU law I AM entitled to compensation. Filed a claim on AirHelp+, the airline said 'no', AirHelp said 'no'. I could've asked the airline myself and been told 'no'. Absolute waste of time and money, I will not renew or use again.
inferior clone of flightradar with the same issues and downsides.
My Flight was stationary for 5 hours at the runway, made me miss my second flight, which further delayed my journey by 4 hours, in total an 9 hour delay. AirHelp couldn't do anything for this case, that tells me they cannot do anything for any other flights.
this app is advertised to help with flight anxiety and it has nothing to do with that
Auto-renewal games & misleading communication - avoid AirHelp+ Paid €39.99 for AirHelp+ Smart, cancelled, stopped using it - later found out they kept my subscription active and kept charging me anyway. When I cancelled again, they emailed “You renewed your AirHelp+ membership.” No, they renewed it, not me. Misleading auto-renewal + slow claim handling = I’m done with AirHelp+. Check your subscriptions and keep screenshots
This is now going on for 6 months. For a claim with 2 people im repeatedly told i have to upload documents with certain details and i do so with it being accepted for one person and not the other though the same documents are uploaded. The claim says its been accepted by airline but they seem to be trying to make things so hard that i will give up and they can take the money maybe. Do yourself a favour and do the claim direct with the airline. This seems like a scam...
35% + 15% + 35.99 fees is very greedy
Useless app
Does not work
I paid for this service, expecting quick, straightforward coverage if my flight was affected. It's now December 9, 2025, and my flight was initially scheduled for September 25, 2025. I could have filed directly with the airline, which would have explained that I was entitled to a refund and up to € 400 in compensation. Instead, the app only offers 400 euros and hasn't mentioned my refund. DO NOT PURCHASE THIS INSURANCE; file directly with the airline for faster resolution.
if you know someone who could do it for you, tell them. We submitted a claim for two and it has already been a month with no update, also they take almost a half of the money you would get which is ridiculous. Before using this app, do your research, it is possible it is the best from all other apps, but it could be way better
Sentiment summary
90%
Positive (4-5★)
5%
Neutral (3★)
5%
Negative (1-2★)