Review Insights · Google Play
AirTalk Wireless
HTH Communications · 34,854 ratings · ★ 4.5
4.5
★★★★★
34,854 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"phone"
13 negative reviews mention this · 46% of all complaints
★★★★★ "I needed to activate the phone because I lost my previous phone, so I will need a Sim card. I will need a new phone." - Ndiaye Thiam
2
"service"
7 negative reviews mention this · 25% of all complaints
★★★★★ "Horrible customer service. Phones are cheap and network unstable. You pay for unlimited data and still can't use your data. Waiste of money and time. I guess better than nothing." - Zaneta Edwards
3
"trying"
4 negative reviews mention this · 14% of all complaints
★★★★★ "I have been trying to get my esim from them, no one seems to be able to help me or want to help me because I'm an older handicapped guy and I have no way of being able to work this I have tried and tried and tried and they won't help me. al…" - Michael Lee Best
4
"data"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Horrible customer service. Phones are cheap and network unstable. You pay for unlimited data and still can't use your data. Waiste of money and time. I guess better than nothing." - Zaneta Edwards
5
"card"
3 negative reviews mention this · 11% of all complaints
★★★★★ "I needed to activate the phone because I lost my previous phone, so I will need a Sim card. I will need a new phone." - Ndiaye Thiam
6
"help"
3 negative reviews mention this · 11% of all complaints
★★★★★ "I have been trying to get my esim from them, no one seems to be able to help me or want to help me because I'm an older handicapped guy and I have no way of being able to work this I have tried and tried and tried and they won't help me. al…" - Michael Lee Best
7
"work"
3 negative reviews mention this · 11% of all complaints
★★★★★ "I have been trying to get my esim from them, no one seems to be able to help me or want to help me because I'm an older handicapped guy and I have no way of being able to work this I have tried and tried and tried and they won't help me. al…" - Michael Lee Best
8
"didn"
3 negative reviews mention this · 11% of all complaints
★★★★★ "i didn't like air take wireless" - Heidie Hutto
9
"horrible"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Horrible customer service. Phones are cheap and network unstable. You pay for unlimited data and still can't use your data. Waiste of money and time. I guess better than nothing." - Zaneta Edwards
10
"customer"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Horrible customer service. Phones are cheap and network unstable. You pay for unlimited data and still can't use your data. Waiste of money and time. I guess better than nothing." - Zaneta Edwards
11
"doesn"
3 negative reviews mention this · 11% of all complaints
★★★★★ "this service leaves alot to be desired it doesn't offer me any help I've tryed ever way I know to get help from this service it is constantly messing this phone up & doesn't help me with anything when I have tried to get help" - Marsha Bentley
12
"call"
3 negative reviews mention this · 11% of all complaints
★★★★★ "no phone number can't call" - Gloria Dutcher
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I needed to activate the phone because I lost my previous phone, so I will need a Sim card. I will need a new phone.
I have been trying to get my esim from them, no one seems to be able to help me or want to help me because I'm an older handicapped guy and I have no way of being able to work this I have tried and tried and tried and they won't help me. all I need is an estimate and activate my account, they are showing that it is activated but I can't get any help on my end
i didn't like air take wireless
Horrible customer service. Phones are cheap and network unstable. You pay for unlimited data and still can't use your data. Waiste of money and time. I guess better than nothing.
this service leaves alot to be desired it doesn't offer me any help I've tryed ever way I know to get help from this service it is constantly messing this phone up & doesn't help me with anything when I have tried to get help
took a hour to update and it took 40 minutes to get on the app
freezing, jumping page to page,
it brocken
first when you ship the phone the sim card was missing then all of a sudden my contacts are in this phone which I was not going to put those people back in my phone 2nd I will not be using any phone because someone is listening and recording and dropping my calls. I just don't want this phone. I wish they would leave me alone.
the representative that spoke to me was very rude was unhelpful and told me I had to wait till May 1st he was not helpful at all he was just the opposite very rude can you tell me one phone call you to call my data know it did not I didn't have any data to begin with I'm trying to get unlimited talk unlimited text and 5 gigabytes of data and he refused
service sucks bad and not enough data before it runs out
air talk wireless won't even let me make calls half the time. it says the person or user you are trying to reach is not accepting calls at this time. I've missed my dr. appointments because I can't schedule transportation. I am going to have to deactivate this account and try assurance wireless
sucks
I do not like this phone plan or, phone at all. your data runs out within the first second week way too fast, there is not a lot of storage, you always have to delete an app to download a new one, the camera is blurry and my phone freezes every so often and I'm constantly restarting my phone just for it to function better. I would not recommend this service at all. I personally feel like this is a phone to give to a little kid to play with 🤷🏽😑 it's sucks!
doesn't work
The customer support is rubbish. It's completely ran by bots and no AI help at all. If you need assistance, you are out of luck. The don't even ship to the correct address but still give you the run around as if it's your fault and want to charge you for a discounted phone if you didn't get your shipment. Good luck 🤞🏽. Just so everyone knows, I even contacted customer support and (eventually) talked to a representative who couldn't resolve the situation, told me that they would call me & didn'
it took me 2 days and almost 4 hours to get a hold of customer service and they charge you $40 to replace one cheap phone with a even cheaper phone. On top of that the signal has been horrible and when you do have signal it delayed on maps.
they never answer the phone
my girlfriend just received her phone and I'm trying to set it up for her and everything phone keeps getting hot and I can't even finish
it doesn't work. it jumps apps mid use of app.
horrible phone service services slow and phone crashes and there's ads
the worst service!
wouldn't be so bad if they would stop sending me phones with poor batteries.. 2 phones now. don't even have to use the phone for the battery to die within a day
no good experience they never sent my sims card
no phone number can't call
I paid for a phone over a month ago and I still have not received iPhone.
no likey
app pauses sometimes screen freezes
Sentiment summary
87%
Positive (4-5★)
6%
Neutral (3★)
7%
Negative (1-2★)