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Airtel: Recharge, Bank & Loans
Airtel · 7,888,331 ratings · ★ 4.0
4.0
★★★★★
7,888,331 ratings
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Top complaints - extracted from 56 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"airtel"
26 negative reviews mention this · 46% of all complaints
★★★★★ "Years passed Ntg changed airtel still remains worst in service, I was an airtel 2G user coz of poor service moved to alternate network. Now thought for moving back to airtel raised combo installation request for wifi+ DTH + Postpaid sim. 10…" - Vitchu viswanathan R
2
"service"
16 negative reviews mention this · 29% of all complaints
★★★★★ "Years passed Ntg changed airtel still remains worst in service, I was an airtel 2G user coz of poor service moved to alternate network. Now thought for moving back to airtel raised combo installation request for wifi+ DTH + Postpaid sim. 10…" - Vitchu viswanathan R
3
"network"
11 negative reviews mention this · 20% of all complaints
★★★★★ "Years passed Ntg changed airtel still remains worst in service, I was an airtel 2G user coz of poor service moved to alternate network. Now thought for moving back to airtel raised combo installation request for wifi+ DTH + Postpaid sim. 10…" - Vitchu viswanathan R
4
"experience"
9 negative reviews mention this · 16% of all complaints
★★★★★ "too much bad experience with the app i am trying to change my wifi password for last 6 days but every time I open the change wifi password saction it shows error encounter too much frustrating and now I am going to replace it with other com…" - Mohammad Mehboob
5
"working"
9 negative reviews mention this · 16% of all complaints
★★★★★ "1) Rs 49/- unlimited internet pack per day is sometimes available and sometimes it's NOT! Have been noticing it for past 2+ years. What's this hypocrisy? 2) My number once suddenly stopped working completely for 48+hrs. When I tried to swap…" - Aishwarya Thakur
6
"wifi"
8 negative reviews mention this · 14% of all complaints
★★★★★ "too much bad experience with the app i am trying to change my wifi password for last 6 days but every time I open the change wifi password saction it shows error encounter too much frustrating and now I am going to replace it with other com…" - Mohammad Mehboob
7
"payment"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Don’t buy broadband WiFi in the Bangalore area right now. There is a huge shortage of WiFi modems. I booked a connection 3 days ago, but they are still not responding. The agent has not started the installation process yet, even though I al…" - BINEESH C G Kochu
8
"days"
6 negative reviews mention this · 11% of all complaints
★★★★★ "too much bad experience with the app i am trying to change my wifi password for last 6 days but every time I open the change wifi password saction it shows error encounter too much frustrating and now I am going to replace it with other com…" - Mohammad Mehboob
9
"poor"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Years passed Ntg changed airtel still remains worst in service, I was an airtel 2G user coz of poor service moved to alternate network. Now thought for moving back to airtel raised combo installation request for wifi+ DTH + Postpaid sim. 10…" - Vitchu viswanathan R
10
"customer"
6 negative reviews mention this · 11% of all complaints
★★★★★ "one of the worst airtel services... Worst Airtel service and customer support experience. I raised complaints multiple times through Airtel Thanks app, but no proper response or resolution. The team is only pushing for disconnection instead…" - krishna teja m
📋 All 56 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
too much bad experience with the app i am trying to change my wifi password for last 6 days but every time I open the change wifi password saction it shows error encounter too much frustrating and now I am going to replace it with other companies.
it scammed me 22 rupees
Years passed Ntg changed airtel still remains worst in service, I was an airtel 2G user coz of poor service moved to alternate network. Now thought for moving back to airtel raised combo installation request for wifi+ DTH + Postpaid sim. 10 days past, advance has been paid already. till date installation or nothing happened.
Worst Internet Experience Of All Time. Whenever I try to Play Games or Try to watch Youtube, The Internet Speed Goes down to 0.00 KB/s.
I purchased the ₹349 Airtel pack because it promises unlimited 5G data along with 2GB daily 4G data. Since 5G works properly in my area, I expected the unlimited 5G to work consistently. However, even when the status bar shows “5G” or “5G+”, my regular 2GB data still gets consumed. Sometimes the unlimited 5G works, and sometimes it does not. Because of this, I would not recommend the ₹349 pack, as the service feels misleading and unreliable.
Meri credit score ghat gya Credit score downed for apps credit score मेरी क्रेडिट स्कोर कम हो गया एयरटेल पेमेंट बैंक के क्रेडिट स्कोर में
don't install this app and don't use Airtel sim s.... it will lost to you
one of the worst airtel services... Worst Airtel service and customer support experience. I raised complaints multiple times through Airtel Thanks app, but no proper response or resolution. The team is only pushing for disconnection instead of solving the issue. Need urgent senior-level escalation and proper callback.
Don’t buy broadband WiFi in the Bangalore area right now. There is a huge shortage of WiFi modems. I booked a connection 3 days ago, but they are still not responding. The agent has not started the installation process yet, even though I already completed the payment.
worst services provided by the team, no proper SOPs followed and they say they will provide 24/7 service and instant services, Reality is ticket raised more than 24 hrs but technician is not even assigned. Just stalling and wasting customers time
worst service
very poor service response from the Airtel team. I rate it as zero.
Very poor service experience from Airtel. Continuous internet disconnections and unstable DTH service. Extremely disappointed with the service quality. Paying full amount but not getting stable service. If this issue is not resolved immediately, I will be forced to switch to another service provider. Dear Airtel, If there was an option to give less than one star, I would definitely choose it. #Airtel
no option to give a negative rating after using Airtel network services.
useless.. nothing more I can write.. just useless
1) Rs 49/- unlimited internet pack per day is sometimes available and sometimes it's NOT! Have been noticing it for past 2+ years. What's this hypocrisy? 2) My number once suddenly stopped working completely for 48+hrs. When I tried to swap my number to Jio, Airtel begged to keep it and suddenly everything started working.
09/05/2026 TODAY I WILL INSTALL AIRTEL WIFI NETWORK WORKING BUT I WILL SEE SMART TV YOUTUBE QUALITY IN 1440P YOUTUBE VIDEO ARE LAGGING BECAUSE OF WIFI NETWORK
Hi,please do not take anyone a wifi connection from Airtel.Service is very bad.my airtel Wifi connection has not working from 4 days.and their support chat borad 24/7 service is not responsive and even they do not pick up calls as well .very poor service from airtel . my issue is not solved yet ..
worst ever services in DTH and Air Fiber , no option to speak with customer care, band your head with bot only
to much charges
waste app and waste network even 5g also not working
3rd class app and 3rd class company. Very slow loading....
Pathetic... All your connections are with numbers, no options to give them any identity,. so if you have 4 connections they will be displayed as random numbers and you have to go and check which number connection represents what location.. just disgusting approach.
kya bakwas app hai,ye app k logo k ne mera pesa khaya hai 10 din se request kr rhi hu mera airtel payment bank chalu kr dijiye usme mere pure 5000 atak gye hai bina piche in logo ne mera airtel payment bank block kr diya hai me sab se request kr rhi hu ye app use Mt krna 😡😡😡😡😡😡
Pissed off with Airtel Payments Bank Services. They are not honouring Customers for their Rewards123 program. They simply close support tickets without looking into the issue. Highly recommend not to use Airtel Payment Bank. They are levying doping charges.
worst service of this brand called airtel I suggest you to not go for it I had a worst experience
one of the bad experience I had in airtel payment bank still my huge amount was stuck in the airtel payment bank. I am not able to use it no proper response from airtel. Pls don't use airtel payment bank be aware from airtel payment bank
Not opening
We booked Airtel Fiber on 4 May 2026. An Airtel representative collected Rs. 1,500 from us for installation. Till today, installation has not been completed and the person who collected the payment is not responding to calls or messages. This delay is unacceptable. Either complete the installation immediately or refund the full amount of Rs. 1,500 without any further delay. Please treat this as an urgent complaint and provide a clear update today. If there is no resolution, we will escalate.
nalla umbiyaa app um umbiyaa service um
Airtel needs to work on these application notifications. This is by far the most annoying app on my phone. this stupid app gives a dozen notifications a day. Wifi is a critical service for people, such apps should use discretion when showing information.
we cannot tolerate greedy incoming and otp closure immediately after recharge ends and so shifting to bsnl but lol they require a last recharge for porting
I've purchased 6 months pack wifi, then I needed temporary pause for further recharge, even i didn't purchase, themselves converted to monthly, very harassing #AIRTEL network company... DANGEROUS
beti chot net hai
having very very poor costumer service , never ever buy airtel sim and never installed thiss aap in your phone , they time consuming not you can't expect best service from this side , thank you may my experience with this app help you to choose a best si m and a app
brodband connectivity weak
mujhe mera debit card bhi nahi mila 350 + /400+ or Kat liya bekar app laga man chahe Paisa kat leta hai paisa barbaad
unable to raise service for shifting the wifi connection thru the Airtel app
customer support bahut hi jyada bekar hai Mera recharge 5G wala Ho Rakha Hai phone bhi Mera 5G Hai tab bhi Mera unlimited 5G net nahin chal raha hai bahut bekar sim hai mere area mein bhi 5G network access hai
very nice
Good working and service.. One time I want to avoid ads by pay 200 rupees by Google pay..but every month deducted money from my bank...how to stop this auto payment? Not helpful service now a days.
very bad experience with Airtel payment bank 🤮
The SIM card of your cheap company is not working, it is a sixth thief company.
regarding about the app , jio is much better, more convenient to use, and show every data usage on track. and even recharge plans, jio is more reasonable, I'm switching back to jio
unnessesry app, airtel force to install this app, otherwise u will not get misscall while mobile is not in network.
Third grade app for the payment process.
world slowest app,
though I got reply telling everything is fine no issues, then why was my 5G not working without additional data pack? If everything is fine Shouldn't I be entitled to get back me additional amount spent on Data pack ? though 5G is unlimited as you ppl claim???? Hotstar subscription is also absorbed without any proper resolution.
bad airtel sim in the world i hate this company useless Unless badless company
They don't solve queries and there is no optn to track complaint
+ 6 more in the clipboard copy
Sentiment summary
74%
Positive (4-5★)
4%
Neutral (3★)
21%
Negative (1-2★)