Review Insights · Google Play
Airtel Xstream Play: 25+ OTTs
Airtel · 1,229,669 ratings · ★ 4.4
4.4
★★★★★
1,229,669 ratings
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Top complaints - extracted from 86 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"live"
20 negative reviews mention this · 23% of all complaints
★★★★★ "Consumers need to check all their subscriptions on the individual apps as the FIFA World Cup is not being telecast live on the apps right now so you are just bragging about the subscriptions." - Kamal Singh
2
"subscription"
18 negative reviews mention this · 21% of all complaints
★★★★★ "You people just show that you offer a lot of plans along with recharge, in reality nothing like this happens, we customers are required to take a subscription for everything. It is better to have a Jio SIM, Jio hotstar runs smoothly and the…" - Sharad Faujdar
3
"match"
15 negative reviews mention this · 17% of all complaints
★★★★★ "which channel or app shows FIFA WORLD FOOT BALL MATCHES" - Somashekhar S. Palled
4
"play"
14 negative reviews mention this · 16% of all complaints
★★★★★ ""Why is Jai Kanhaiyalall Ki missing from Airtel Xstream Play when other JOJO titles are available? Is this title excluded or will it be added later?"" - Vihar Patel
5
"error"
14 negative reviews mention this · 16% of all complaints
★★★★★ "Worst service, I am extremely disappointed with the service. I have an active Sony LIV subscription through the Airtel Xstream app to watch the India vs. Ireland series, but I have been experiencing a playback error for the past three days.…" - jyotiranjan sahoo
6
"airtel"
12 negative reviews mention this · 14% of all complaints
★★★★★ "I am extremely disappointed with Airtel Xstream Fiber service. A technical engineer was assigned to resolve my Wi-Fi issue, but the visit was marked as completed without anyone actually visiting my location. This has happened twice, and my …" - Subodh Ramteke
7
"content"
11 negative reviews mention this · 13% of all complaints
★★★★★ "some content does not play after subscription. suddenly going on the home page while playing content" - Ankit Dhanorkar
8
"experience"
9 negative reviews mention this · 10% of all complaints
★★★★★ "I am extremely disappointed with Airtel Xstream Fiber service. A technical engineer was assigned to resolve my Wi-Fi issue, but the visit was marked as completed without anyone actually visiting my location. This has happened twice, and my …" - Subodh Ramteke
9
"watch"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Worst service, I am extremely disappointed with the service. I have an active Sony LIV subscription through the Airtel Xstream app to watch the India vs. Ireland series, but I have been experiencing a playback error for the past three days.…" - jyotiranjan sahoo
📋 All 86 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
can't unsubscribe proper
not good
You people just show that you offer a lot of plans along with recharge, in reality nothing like this happens, we customers are required to take a subscription for everything. It is better to have a Jio SIM, Jio hotstar runs smoothly and the network is also good.
tati app
I am extremely disappointed with Airtel Xstream Fiber service. A technical engineer was assigned to resolve my Wi-Fi issue, but the visit was marked as completed without anyone actually visiting my location. This has happened twice, and my issue still remains unresolved. I contacted customer support multiple times, but they were unable to provide any effective assistance. This is one of the worst customer service experiences I have had. Due to the poor service quality, false service updates,
pathetic
⭐☆☆☆☆ (1/5) Extremely disappointing service. My Airtel Wi-Fi has been suffering from very poor connectivity and speed for several days, yet despite raising multiple complaints, there has been no effective resolution. The support team neither provides a proper update nor seems interested in speaking with customers to resolve the issue. As a paying customer, I expected timely support, but instead I have been ignored. The app keeps showing complaints without any meaningful action, and customer se
bad experience
I took a 300mbps plan but it always gives only 100mbps speed what's the use of taking that plan then????
Streaming Bit Rate was low; Kindly Enable 4K in TV app;
"Why is Jai Kanhaiyalall Ki missing from Airtel Xstream Play when other JOJO titles are available? Is this title excluded or will it be added later?"
free nahi Milta hai
Not working, bad service of Airtel continues. for premium postpaid customers. Bad company
I purchased premium plus but I'm phasing multiple issues like many ads and not access to all OTT apps
scam
farzii aap paisa bus loot rahe hai
Fraud company
Consumers need to check all their subscriptions on the individual apps as the FIFA World Cup is not being telecast live on the apps right now so you are just bragging about the subscriptions.
Worst service, I am extremely disappointed with the service. I have an active Sony LIV subscription through the Airtel Xstream app to watch the India vs. Ireland series, but I have been experiencing a playback error for the past three days. Kindly resolve this issue as soon as possible.
which channel or app shows FIFA WORLD FOOT BALL MATCHES
some content does not play after subscription. suddenly going on the home page while playing content
Telugu and Kannada miss not TV all channel some time Live TV channels require an active Required
bewakuf shows ka spelling soaps likha h usko sahi kr loo
worst appppp never download this app
worst response... my amount deducted but videos are not playing... from 2days no response on help desk option in app...
literary fake 🤥
I purchased the ₹99 pack on Xstream, but I'm unable to play any content on the Sony LIV channel. This is the worst app experience I've ever had. Please resolve this issue as soon as possible.
disaster app,not even working
Most useless application... don't waste your time. Help& Support team never revert to issues.. payment gateway issues.. 99Rs plan is a false commitment. Third party support team who are rarely online to solve issues.
It was a very bad experience because this app never runs properly and smoothly very frustrated and can't run properly on TV I want to give 0 or -5 out of 5 star
pathetic Experience, unable to play any content despite having susbcription. Also, no support from customer care. will neither take subscription in future nor will recommend anyone to take as well. its been 6 days since i took subs. but still showing "error while playing content, please contact customer feedback support". In short : Dont waste your money on this Useless app.
This was a really pathetic experience with this app. I paid 99 rupees for their subscription to watch a live match on SonyLIV on 26 june 2026, but after making the payment, I was unable to play the live match due to an error: "Unable to play content, please contact helpdesk." I am trying to contact the helpdesk, but there's no reply from their side.
Worst service and worst billing experience. My plan is ₹699, but I keep getting charged extra every month. Three channels were accidentally added, and even after I reported the issue, customer support asked me to pay the full bill first, promising it would be corrected. Instead, I received another inflated bill of around ₹900. This is unacceptable. Customers shouldn't have to pay for billing mistakes and wait for future corrections. Very poor customer support, no proper resolution, and misleadi
No one from the Airtel support cares to reply when you try to contact them using the Help Center. Even after taking a subscription the app throws an error saying "we are facing a technical issue". What is the use of taking the subscription when the result is just a technical error with no access to the content
worst no ott able claim
subscription lene ke baad bhi sony liv ka content nhi dekh pa rha
to much buffering
i can't access ott provided by airtel recharge
bad app
no new movies, only few movies have in the box. what is this, change some thing.
The worst app experience while watching Sonyliv in every episode after every 3 minutes there is soo much adds the worst app I have ever experienced y don't u people just show adds & earn money instead of showing episodes. Would like to give minus rating to Sonyliv 👎👎👎
SonyLIV content is not playing. Resolve this issue ASAP. Otherwise I'm not renewing your subscription after my current one ends.
pathetic exprience ,,, took their subscriptionsof 99rs to see live cricket on sonyliv, but chla hi nai,,, bakwaas app h,,,, moreover tried play gullak 5 and many more koi nai chla,,,only saying contact to helpdesk,,pure scam....
worst app not playing content money waste
jio is better than airtel.. when a cricket match comes it shows an error every time
app suddenly crashed while streaming the live match and now its showing error when trying to play live match between india and ireland. Now the team will reply that we have highlighted the issue and team is working but the fun of seeing live match is gone.
Live streaming me video open nahi hota bahut jyada prayas karne par time waste hota hai, live Streaming ka app me har baar ka yahi problem hai. Isme Sports subscription bhul kar bhi mat lo
i try to open cricket live.. always showing playback error. i can't watch match do something. lots of this i reload but still showing playback error
WORLD MOST CONFUSING APP RAHENGE 449 RS BUT NOT WATCH' ALLOW PRIMIUM OTT CONTENT O I LIKE VI & JIO PLAN BUT AIRTEL TRULY FRAUD EXPERIENCE 2016 PLEASE CHANGE NAME 🙏🙏 NOT AIRTEL TRULY NAME CHORTEL
not able to play live cricket match. It shows playback error.
+ 36 more in the clipboard copy
Sentiment summary
86%
Positive (4-5★)
4%
Neutral (3★)
10%
Negative (1-2★)