Review Insights · Google Play
Alfonsino - Ordina & Prenota
Alfonsino S.p.A. · 4,077 ratings · ★ 4.7
4.7
★★★★★
4,077 ratings
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Top complaints - extracted from 7 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"customer"
3 negative reviews mention this · 43% of all complaints
★★★★★ "Prices too high compared to shop prices and low attention to vendors that love being late. The customer service isn't even available when a customer experiences a delay or any other issue, and they're quite rude without showing enough atten…" - Laura Kelly
2
"service"
3 negative reviews mention this · 43% of all complaints
★★★★★ "Prices too high compared to shop prices and low attention to vendors that love being late. The customer service isn't even available when a customer experiences a delay or any other issue, and they're quite rude without showing enough atten…" - Laura Kelly
3
"customer service"
3 negative reviews mention this · 43% of all complaints
★★★★★ "Prices too high compared to shop prices and low attention to vendors that love being late. The customer service isn't even available when a customer experiences a delay or any other issue, and they're quite rude without showing enough atten…" - Laura Kelly
📋 All 7 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Ho disattivato le notifiche promozionali ma continuano ad arrivare tutta la giornata. Non capisco cosa ci sia di difficile nel lasciare in pace l'utente... Inoltre il pagamento con PayPal è quasi impossibile: se durante il login su PayPal cambi finestra o interviene il portafoglio delle password per inserire le credenziali, al ritorno sull'app di Alfonsino la webview del login viene chiusa. Praticamente non è possibile usare un portafoglio delle password...
Misleading emails. They send me discount codes but they never work. Back to deliveroo.
Prices too high compared to shop prices and low attention to vendors that love being late. The customer service isn't even available when a customer experiences a delay or any other issue, and they're quite rude without showing enough attention to your issues. Overall I'd rather order elsewhere.
trash customer service, i hate you
Continui crash e problemi di connessione
Absolutely trash costumer service. Twice did I have trouble contacting them for customer service after an unsuccessful delivery. Both times they were very unhelpful and very hard to get a hold of. Cheated me out of 96€ for food for a whole family. I urge people to get other services or food on their own.
Semplicemente un pessimo servizio
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)