Review Insights · Google Play
Alibaba.com - B2B marketplace
Alibaba Mobile · 3,019,349 ratings · ★ 4.4
4.4
★★★★★
3,019,349 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"alibaba"
4 negative reviews mention this · 21% of all complaints
★★★★★ "The worst one sided seller sided decision making application trying to scam with the buyers don't trust this application the mobile doesn't support Google pay and Fed mobile and idbi bank go+ app but they are not supporting to get the app i…" - Karthick Shankar
2
"service"
3 negative reviews mention this · 16% of all complaints
★★★★★ "poor service i want to give back the item I purchased and want my refund or money back,until now already 1 month and nothing happened still processing stated in the text...poor service interms of money refund. Never again this online platfo…" - Gladz In Europe (Gla Gla)
3
"money"
3 negative reviews mention this · 16% of all complaints
★★★★★ "poor service i want to give back the item I purchased and want my refund or money back,until now already 1 month and nothing happened still processing stated in the text...poor service interms of money refund. Never again this online platfo…" - Gladz In Europe (Gla Gla)
4
"supplier"
3 negative reviews mention this · 16% of all complaints
★★★★★ "The worst one sided seller sided decision making application trying to scam with the buyers don't trust this application the mobile doesn't support Google pay and Fed mobile and idbi bank go+ app but they are not supporting to get the app i…" - Karthick Shankar
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
poor service i want to give back the item I purchased and want my refund or money back,until now already 1 month and nothing happened still processing stated in the text...poor service interms of money refund. Never again this online platform using for buying items. Not to good to recommend
Farming production
delivery charge is so much
slow and laggy app interface
Third Class Higher Rate Lower Quality Pletform Different Product To Photo Shoot Product 30% Higher Rate
This is a platform for scammers. They took me £850 and then passed my card details on for another £1200. Uncontactable and unwilling to help. They obviously don't vet any of their sellers. Don't Buy !
The worst one sided seller sided decision making application trying to scam with the buyers don't trust this application the mobile doesn't support Google pay and Fed mobile and idbi bank go+ app but they are not supporting to get the app installed and worked but they fa ored for the supplier and closed the case worst don't use Alibaba its a scam
Blantantly anti-user. There is a fully functional website, but they won't let me use it. Instead, I am booted from it and forced to download this app. I'll download the app, but I'm leaving this review.
always has an issue on the system. not allowing me to delete my account
فاشل
I am highly disappointed with the level of scamming and the poor handling of complaints. Be very careful when placing orders-you may receive garbage or low-quality products. The system has been exploited by scammers, especially for high-value items. The worst part is that this involves verified businesses, and Alibaba cannot always guarantee their authenticity. Making a complaint gives fraudsters avenue to just sent rubbish tracking number and system starts asking buyers proofs.. Bad system
Worst service
not for me
worst online shopping app I request from supplier and my shipment got back to him I didn't receive it when I request Alibaba team for refund they reply to me they cannot force supplier to return my money, by the end I lost 100 $ it very bad experiences
Alibaba completely failed me as a buyer. I was sold products that were not as described, poorly packaged, damaged, wrongly labelled, and lacking proof of the specifications promised. After spending serious money for a premium business bundle, I was passed around between the supplier and Alibaba with almost no accountability. In the end, I genuinely feel conned and unsupported. Buyer protection felt more like a slogan than reality. their customer service only says the same thing over and over
balisa 2 01
Good 👍
a good app you know
I'm this lady try I go to search bar and there isn't one so I can't look at what I want to alot of times
Sentiment summary
85%
Positive (4-5★)
4%
Neutral (3★)
10%
Negative (1-2★)