Review Insights · Google Play
AlipayHK
Alipay Payment Services (HK) Limited · 69,372 ratings · ★ 3.3
3.3
★★★★★
69,372 ratings
🎯 Build a better version
Top complaints - extracted from 45 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"alipay"
6 negative reviews mention this · 13% of all complaints
★★★★★ "I used my first transfer to my country indonesia but it has been more than 24 hours didn't receive yet and I keep on contact alipayhongkong still no respond. so disappointed. Hopefully AlipayHk return back my funds" - ASI EKA ARISTA
2
"payment"
5 negative reviews mention this · 11% of all complaints
★★★★★ "payment can't be completed even i use the payment password which it's not necessary before. please check what happened !!!" - vaughn ching tsz
3
"phone"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Terrible app. Whenever my door access card is near my phone, the app constantly pops up. There is no option to disable the NFC feature within the app. Even after signing out, it keeps happening. The only way to stop it is to turn off my pho…" - j F
📋 All 45 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
收集用戶人面識別資料背後有什麼動機？
cannot open anymore. keeps closing right away.
poor customer care service and cannot activate account
The Android version of this app is incredibly laggy and slow to load, making it hard to see any information. It works great on my iPad, so the Android optimization is lacking. Please test on Android devices before pushing out updates and fix these performance bugs!
payment can't be completed even i use the payment password which it's not necessary before. please check what happened !!!
Scammy point redeem scheme with trash translation (doubt if it's bot generated now, I switched app language to chinese, OCRed text, pasted to any random online bot translation and the results were much better). Voucher redeem process omits important information like how long it ACTUALLY lasts before expiry, or different validities in voucher detail and voucher use term. Voucher can't be 7-day valid when it expires in 2 days and member points used non-refundable.Tried drt feedback but no contact
I used my first transfer to my country indonesia but it has been more than 24 hours didn't receive yet and I keep on contact alipayhongkong still no respond. so disappointed. Hopefully AlipayHk return back my funds
Terrible app. Whenever my door access card is near my phone, the app constantly pops up. There is no option to disable the NFC feature within the app. Even after signing out, it keeps happening. The only way to stop it is to turn off my phone's NFC or completely uninstall the app.
doodoo app
Crash like hell! Obviously doing something suspicious in the background
please fix your app, it automatically opens whenever I have a NFC device on my phone, this has become a problem since I have my octopus card on my phone case
I can't register the app because the code every time is expired.
cannot response..very slow
it's been almost 3days i did not use my aplipay hello good morning alipay why until now I can't still use my alipay it's been a week already when I open few second it's gone again and instead of English it's change into Chinese language
crashed after latest update
I'm going to China next month. I have a HK bank account but can't open an alipay account as I don't have a hk no. phone anymore. So frustrating.
Racist App..Hong Kong people only,no HK id,local bank no use..At least tell that in advance..
absolute trash if you accidentally log out and your finger print sensor didnt work your done
加入“AI”按鈕的那位同事應該立即解雇
really dis appointed how many days waiting money not yet arrive
foreigners cannot use. disappointed to see the mainland one is better however cannot use in hk obviously.
useless junk always lagging strokes
Recent versions hang during login on my tablet. Still no fix. The app works on my phone.
tried to register but it said it's registered. the name was tom....something..that wasn't me and I bought this similar as new..
Honestly I have never had a harder time using a payment app ever. This app has left me embarrassed enough. 👎🏻👎🏻👎🏻
This APP may send location or recordings to China.
I give 1 star. Remittance alipay to gcash always delayed 3-5 days. We are using alipay to gcash its not because its free of charge but because it is more convenient for us ofw to send money anytime, even in the middle of the night. And also our family in Phil can receive the money anytime. Why not charge your users for every transaction and use the fee to improve your system so that there will be no delays. We also have some bills need to pay on time. And your system always delayed. Fix it ASAP!
please fix the problem alipay to gcash can't receive the money from alipay to gcash but already successful sent
Can't use it overseas. This App I think become useless
The NFC voucher feels like a joke. Even if you manage to buy it, the app cancels the voucher without any reason until you call their customer service. Their customer service team is poorly trained-they keep repeating the same statements that aren’t even mentioned in the voucher description. They even called me twice just to repeat the same useless excuses. Their product team, IT and customer service teams clearly need more training before providing services to customers.
Why can't you just apply rewards automatically? Why make it such a painful and tedious process? Half of the time I try to scan the rewatd coupons at 7-eleven they don't work and it's impossible to know whether they've been used or not. other apps can do it so why can't you? Mainland Alipay is so much better and more useful
Cash Top up System is totally crushed and confirmed any transaction. Now I switched to PAYPAL or Credit card to carry out E -payment instead. The Worst user experience ever since .
My HK EasyGo does NOT work anymore! refreshing the QR code and reinstalling the app does not fix it.
Can't install. It on hauwai devices
會偷剪貼簿資料
I have changed my mobile recently while I have forgotten the password so as to fill in the "payment verification code" for login as required. It might be very safe of the design; too safe even very uneasy for the owner to reuse the Apps. Sigh!
pls. i want to cancelled my last number becouse i cant open my alaypay again...
Before it's good,now we have a problem to my Alipay,I can't open
i can't open
The exchange rate and handling fee are much higher than WeChat Pay. Please carefully check it if you are still willing to compete with WeChat. Unlike its mainland China version, this HK version app is quite unstable and will randomly exit & jump back to its home screen at any moment frequently, even during payment. Purchasing inside other apps sometimes won't wake up AlipayHK automatically. Your IT department must carefully check and fix it.
fairly unstable and often glitches
good app but loading assets and animations lags my phone (Samsung A53) every time. please give an option for user to turn off animations
三個月內第三次支付不成功但仍然令信用卡扣款了，另外load得越來越慢，有些功能不能顯示引致要，uninstall 再reinstall,體驗越來越差
近日入錢， A+ Rewards 都 load 唔到...
It's a good app when you Shop online, but the problem is, the remittance via gcash is always suspended which is very upsetting.
Sentiment summary
53%
Positive (4-5★)
7%
Neutral (3★)
40%
Negative (1-2★)