Review Insights · Google Play
Allstate Mobile
The Allstate Corporation · 124,122 ratings · ★ 4.1
4.1
★★★★★
124,122 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"insurance"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I paid in full every month; found better insurance and now they double charge me for the easy pay fee and say I owe for half a month this is BOGUS -GLAD I SWITCHED TO ANOTHER COMPANY. 8^(" - Bobby Drake
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
conversation with chat box not satisfactory
no help at all
I was using it for past 6 months it was showing me above the average and when it was time of due it went below average 3.3
Drivewise seldom works and when it does it loses signal in only a mile. my wife, with the same phone and same program does not have this problem.
it will not let me log in
it totally sucks, shows me speeding randomly, even when when going 50 miles in 75 minutes on state hwy with 65 mile speed limit, showed me going 15 miles over speed limit in 35mph zone while it took me 20 minutes for a 6 mile drive with stops
The does not download and it is not a friendly app.
not recording drive, to complicated to use, shouldn't be anything to do except have app
too much information gathering to use this.
My father Darryl Zimniski from Wilkes Barre canceled his policies for auto & home in February 2026. He switched to USAA since he is an 80 year old veteran. Since then you have been taking money from his bank account monthly & he has called a couple times to get the run around that he needs to email proof of new insurance. He has stopped payment with his bank but now he received a paper bill. It is illegal that only way to cancel is to show proof of new insurance.
not working
you need to install phone number
great
It only works when it wants to and when it works it doesn't include the whole trip. Reinstalled last night
I was stopped by a officer found my plates were expired because all state didn't confirm I had insurance. on 11 18 05. I was given. a reference number. for them to confirm I had it I called and was told. they wouldn't send verification unless. I pay next months bill. I have it set so it comes strait outta my account was told. over and over I have had insurance with them for more then 2 years. I pay more then 300. a month and can't believe I was treated like this. refused to send.
can't do anything
I paid in full every month; found better insurance and now they double charge me for the easy pay fee and say I owe for half a month this is BOGUS -GLAD I SWITCHED TO ANOTHER COMPANY. 8^(
Hey Allstate, there are states where the highway speed limit is 80mph. Funny how I'm getting penalized for going 2 miles over out west, but if I go 10+ miles over in a 65 zone, that's not penalized? I'll be deleting this app.
confusing, not showing the string for always allow exact location for Drivewise app.
fingerprint expired are you high.
Why doesn't this include Home owners policy? I've looked at everything on this app and can't find or pull up my home owners. To me that is just as if not more important then vehicle.
Sentiment summary
77%
Positive (4-5★)
4%
Neutral (3★)
19%
Negative (1-2★)
