← Intelligence hub
Review Insights · Google Play

Allstate Mobile

The Allstate Corporation · 124,122 ratings · ★ 4.1

4.1
★★★★★
124,122 ratings
5 ★
82,381 (66%)
4 ★
13,463 (11%)
3 ★
4,846 (4%)
2 ★
3,987 (3%)
1 ★
19,439 (16%)
🎯 Build a better version

Top complaints - extracted from 21 negative reviews

Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.

1
"insurance"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I paid in full every month; found better insurance and now they double charge me for the easy pay fee and say I owe for half a month this is BOGUS -GLAD I SWITCHED TO ANOTHER COMPANY. 8^(" - Bobby Drake

📋 All 21 negative reviews

Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").

★★★★ Donnetta Mahdi 5/7/2026
conversation with chat box not satisfactory
★★★★ Gabriela Williams 5/7/2026 v21.0.1
no help at all
★★★★ marfon viegas 5/5/2026 v21.0.1
I was using it for past 6 months it was showing me above the average and when it was time of due it went below average 3.3
★★★★ Dan Harmon 5/4/2026 v21.0.1
Drivewise seldom works and when it does it loses signal in only a mile. my wife, with the same phone and same program does not have this problem.
★★★★ Michelle Belyeu 5/4/2026 v21.0.1
it will not let me log in
★★★★ Mohammed N. Razavi 5/3/2026 v21.0.1
it totally sucks, shows me speeding randomly, even when when going 50 miles in 75 minutes on state hwy with 65 mile speed limit, showed me going 15 miles over speed limit in 35mph zone while it took me 20 minutes for a 6 mile drive with stops
★★★★ Ardell Hansen 5/2/2026 v21.0.1
The does not download and it is not a friendly app.
★★★★ Vaughn McCall 5/1/2026 v21.0.1
not recording drive, to complicated to use, shouldn't be anything to do except have app
★★★★ Ken Crabby Crabtree 5/1/2026 v21.0.1
too much information gathering to use this.
★★★★ Clare Roskowski 5/1/2026
My father Darryl Zimniski from Wilkes Barre canceled his policies for auto & home in February 2026. He switched to USAA since he is an 80 year old veteran. Since then you have been taking money from his bank account monthly & he has called a couple times to get the run around that he needs to email proof of new insurance. He has stopped payment with his bank but now he received a paper bill. It is illegal that only way to cancel is to show proof of new insurance.
★★★★ Logan Mayo 5/1/2026 v21.0.1
not working
★★★★ Richard Ballard 4/30/2026 v20.4.1
you need to install phone number
★★★★ Mike Darnell 4/30/2026 v21.0.0
great
★★★★ Dave 4/30/2026
It only works when it wants to and when it works it doesn't include the whole trip. Reinstalled last night
★★★★ Bobbie Vences 4/29/2026 v21.0.0
I was stopped by a officer found my plates were expired because all state didn't confirm I had insurance. on 11 18 05. I was given. a reference number. for them to confirm I had it I called and was told. they wouldn't send verification unless. I pay next months bill. I have it set so it comes strait outta my account was told. over and over I have had insurance with them for more then 2 years. I pay more then 300. a month and can't believe I was treated like this. refused to send.
★★★★ Sonya Baker Hallett 4/29/2026 v21.0.0
can't do anything
★★★★★ Bobby Drake 5/7/2026 v21.0.1
I paid in full every month; found better insurance and now they double charge me for the easy pay fee and say I owe for half a month this is BOGUS -GLAD I SWITCHED TO ANOTHER COMPANY. 8^(
★★★★★ Lindsay Straw 5/5/2026 v21.0.1
Hey Allstate, there are states where the highway speed limit is 80mph. Funny how I'm getting penalized for going 2 miles over out west, but if I go 10+ miles over in a 65 zone, that's not penalized? I'll be deleting this app.
★★★★★ Randle C 5/4/2026 v21.0.1
confusing, not showing the string for always allow exact location for Drivewise app.
★★★★★ Delbert Fletcher Jr 5/4/2026 v21.0.1
fingerprint expired are you high.
★★★★★ Bailey Bones 5/4/2026 v21.0.1
Why doesn't this include Home owners policy? I've looked at everything on this app and can't find or pull up my home owners. To me that is just as if not more important then vehicle.

Sentiment summary

77%
Positive (4-5★)
4%
Neutral (3★)
19%
Negative (1-2★)

✓ Strong positive sentiment - clone path is harder, users like the existing app.