Review Insights · Google Play
amaysim
amaysim · 36,754 ratings · ★ 4.7
4.7
★★★★★
36,754 ratings
🎯 Build a better version
Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
7 negative reviews mention this · 21% of all complaints
★★★★★ "they steel money don't get it" - John sonter
2
"service"
5 negative reviews mention this · 15% of all complaints
★★★★★ "terrible service, app is borderline useless" - poppett martin
3
"been"
4 negative reviews mention this · 12% of all complaints
★★★★★ "keeps crashing and now I've been double charge for my internet because of the app crashing constantly" - Lenore Slade
4
"paid"
4 negative reviews mention this · 12% of all complaints
★★★★★ "l have had no credit since last week as it wouldn't let me make a payment. l also paid via bpay which took too long to go through l am very unhappy with the company at the moment" - Leanne Sheehan
5
"trying"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Good value, but they seem to have deliberately made their user interface impossible to use. Just paying my bill is a chore- and the one time I tried to pay my son's bill (which is also in my name) you'd think I was trying to scam them out o…" - Felix Jones
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
keeps crashing and now I've been double charge for my internet because of the app crashing constantly
can't even activate sim always showing error
it's so bad it's data can't even load the app, nit that the app loads on WiFi, I can't even cancel my plan, and it doesn't send you a message before charging thirty dollars every month
they steel money don't get it
website is terrible
worst app ever
don't try to call them cos they will never call you back. once you even find the number to call
not good
haven't been able to turn on auto top up for a long time please fix.
terrible service, app is borderline useless
l have had no credit since last week as it wouldn't let me make a payment. l also paid via bpay which took too long to go through l am very unhappy with the company at the moment
app used to work with no data...so i could lpg in snd buy more. now have to go find internet
keep getting de-registered from the network, not even able to do wi-fi calling.
I've spent 3 days trying to activate my Sim with a number of call centre conversations... $34 dollars later I am hoping the new Sim works this time... $34 and still no mobile service
Worst customer service. They give you all these reference numbers and say they promise they will call you back to fix the problems..NEVER HAPPENS.. I RANG 12 TIMES.. GO ELSEWHERE ...They have gone downhill..
Updating identity takes forever. Look out for manipulative policies designed to default to extract extra money out of you. Without your knowledge. Beware of automatic authorisation. Which "looks" like it has been disabled. But is not. Expect constant drawn out requests for unnecessary action. From overseas inexperienced"technicians" Following scripts which don't address the root of the problem. Confusing app.
getting worse and worse wont recharge when I want
They keep taking payment earlier and earlier. Then you get insufficient funds, then you are forced onto a different plan that they say you applied for, then they take 33% more money . Fail.
World's Worst App.
Absolutely terrible customer service. I spoke with a representative named Say and the entire interaction felt scripted and completely unhelpful. It was like talking to a brick wall. My concerns were dismissed and no real assistance was provided. I’ve been a loyal customer for years, but after this experience I will be switching providers. If this is how long-term customers are treated, it’s clear the company has little regard for customer service.
extraordinarily bad. i downloaded the esim & paid for roaming. then the first time i tried to use it, it failed. there was no one to help as it was outside ofc hours. then in a chat the next day i discover it was blocked for fraud - they didn't say what fraud. the only way to reactivate, cancel or stop the auto direct debit is to send a photo of ID + photo of ID with my face holding the card. what! >1 hour later of agonising chat they cancelled the auto debit / refunded the money (hopefully).
this is an absolute scam ..warning they want money all your details ,even when I purchased this from a shop ..dont touch this
$10 per month increase??!!! wow! like many other will have to look at other options. currently waiting to have a chat 67 minutes wait. People are clearly cracking up. so dissappointing. trying to renew for the still available $15 plan February and took $30 and kept both of us on Payg !!!! obviously a glitch!! Not happy Jan/Amaysim. research time...again.
A price jump of $15.00 to $30.00 in one hit is ridiculous!!
why does this need to use my browser now to log in, that's silly.
Mobile price is ridiculous
renewing is very annoying. no sms about expiring soon, but sms from optus when expired. works like pre-paid mobile, once it expires, you have nothing, can't even login to amaysim app when out of credit, have to find WiFi.
not intuitive at all
not sure how it works yet
Good value, but they seem to have deliberately made their user interface impossible to use. Just paying my bill is a chore- and the one time I tried to pay my son's bill (which is also in my name) you'd think I was trying to scam them out of money instead of give them some. It literally took me an hour on the phone to get them to accept $25. Utterly ridiculous.
not good customer service
Trying Roaming pack again but last year I paid $75 and got nothing for it and it didn't work in Europe across multiple countries.
Cant seem to generate more than 1 bar of of reception even at the best of times, but they're really good at taking money from you on time..
Sentiment summary
92%
Positive (4-5★)
2%
Neutral (3★)
7%
Negative (1-2★)