Review Insights · Google Play
amaysim
amaysim · 38,321 ratings · ★ 4.7
4.7
★★★★★
38,321 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Can't make calls/ sms even when plan is auto renewed and direct debited monthly in advance. Error saying insufficient credit to make a call. Customer service tries to help, but problem remains." - Praveen
2
"nothing"
5 negative reviews mention this · 14% of all complaints
★★★★★ "website seems slow, tried to oder replacement sim through website. 10 days later nothing! went and bought one from the shops. Getting information on types, sellers, instructions is difficult." - Roger Allon
3
"plan"
5 negative reviews mention this · 14% of all complaints
★★★★★ "The App is AWFUL, especially when you have multiple plans. Say for example you have one credit plan and one DATA plan but you only want to top up the credit plan. There is ONE PAYMENT LINK and it doesnt specify which specific plan you are t…" - Just your average four fingered friend
4
"phone"
5 negative reviews mention this · 14% of all complaints
★★★★★ "this phone company is shaddy they have been over chaging me for months very bad communication very rude over the phone even hang up on you I will be putting in a complaint hopefully get some the over changed money back otherwise I will be c…" - Mandie Stanford
5
"amaysim"
4 negative reviews mention this · 11% of all complaints
★★★★★ "the amaysim button has disappeared from my android homescreen after security upgrade. Reinstalling didn' get it back. looking at Vodafone now." - Tony Bell
6
"didn"
4 negative reviews mention this · 11% of all complaints
★★★★★ "the amaysim button has disappeared from my android homescreen after security upgrade. Reinstalling didn' get it back. looking at Vodafone now." - Tony Bell
7
"communication"
4 negative reviews mention this · 11% of all complaints
★★★★★ "this phone company is shaddy they have been over chaging me for months very bad communication very rude over the phone even hang up on you I will be putting in a complaint hopefully get some the over changed money back otherwise I will be c…" - Mandie Stanford
8
"work"
4 negative reviews mention this · 11% of all complaints
★★★★★ "devices management and Notification preferences are not working nothing happens when you press either one" - Neil Smith
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
the amaysim button has disappeared from my android homescreen after security upgrade. Reinstalling didn' get it back. looking at Vodafone now.
The App is AWFUL, especially when you have multiple plans. Say for example you have one credit plan and one DATA plan but you only want to top up the credit plan. There is ONE PAYMENT LINK and it doesnt specify which specific plan you are topping up. I thought i was toping up my Credit plan but when i checked, credit plan remained Zero but The DATA plan which i did NOT want ended up being topped up
Stop putting your PRICES UP, Otherwise we'll move!!!
paid my bill and still had no internet
this phone company is shaddy they have been over chaging me for months very bad communication very rude over the phone even hang up on you I will be putting in a complaint hopefully get some the over changed money back otherwise I will be changing phone company
problem with plan renewal.
Even those I haven't been a customer in years, they still continue to send you unwanted and annoying marketing emails with no means to unsubscribe on the emails. And I just got a email from them to say my number is still in their system and to contact them if I want to cancel the number, which is not correct because how can my number still be in their system when I ported from them years ago? (High praises here and Google maps are bot and staff) PS did you check I have emailed several times
nothing ever goes smooth
devices management and Notification preferences are not working nothing happens when you press either one
Can't make calls/ sms even when plan is auto renewed and direct debited monthly in advance. Error saying insufficient credit to make a call. Customer service tries to help, but problem remains.
trying to get my wife connected again after being disconnected filled out your forms with id etc etc numerous phone calls including my wife to give permission. Nothing has worked I give up will deal with another company that does not include all the red tape that is ignored by your operators.
no good service
slow customer service, very very painful expierence. Definitley would not recommend
blocked all mobile services but asked me to contact them. how?
not a good first impression for me I got recommended to this service provider by a friend I tried to make an ACC did not work got near the end it fails to pay and this error comes up and says WOOPS WE DIDN'T EXPECT THAT ERROR PLEASE TRY AGAIN LATER it fails on the 3rd thing on the checkout pay thing
I tried changing my card it doesn't work
Dodgy scam practices enables auto renew by default on new seven day SIM cards without asking only way to disable is within the app. Help and support absolutely useless. don't reply within five minutes then your chat gets closed and you have to wait in queue again.
my plan was expired without warning and I had to upgrade to a more expensive plan, I don't use my phone and internet much so the old 15$ plan was good enough which is expired now, without warning, now I have to do 25$ plan not good communication. I should have received an email or sms letting me know my plan is going to expire
the app itself is fine but had a disgusting experience with the rep on the chat. basically, I was promised something but they didn't follow through with it so, I decided to move to voda.
not user friendly to add credit
It just doesn't work.Cant activate new sim.Login terrible.App continually freezes.App doesn't show user what is going on during activation.FIX IT,how do you still have customers.I just purchased a sim and it's useless.What if it was an emergency.
(0 ⭐ STARS) Disappointed after years of being with them. Very poor communication. Will be changing to a different provider. 0
Would give zero if an option. Have absolutely no idea. Unable to receive calls with new sim but able to make calls. Their response "our address is in a not guaranteed reception area". This is a mobile phone obviously I have tried in several locations. Blamed optus and their solution "use another provider". Unfortunately they are unable to provide a refund or any other sort of compensation. Took 5 days to get this response. I doubt they even bothered to investigate this. Would not recommend.
I have been trying to get the sim of my husbands lost phone blocked, after much frustration and waiting I finally managed to talk to someone, he then told me my email wasn't the same one, told him I'd logged into my account with that same email, no problem, he said he'd have to get someone to ring me back, which of course didn't happen, so still waiting meantime the lost phone is still ringing when I ring it, been with Amaysim for a long time, seriously thinking of going elsewhere after this
did not work as I wanted
raised my plan by $3 dollars and wouldn't revert back to the original price, now you get $0 a month from me, absolute morons.
amaysim cancelled my previous service and then the download failed for the esim so I now have nothing.
cannot do anything
zero stars. don't go to amaysim
unreliable and poor communication
Has stopped working
A bit confusing. There is a PIN number and serial number on the voucher but you need to enter a voucher number. Tried both the serial & PIN Numbers Voucher Number = PIN number FYI.
website seems slow, tried to oder replacement sim through website. 10 days later nothing! went and bought one from the shops. Getting information on types, sellers, instructions is difficult.
awful website experience
service in my area is terrible 😑
I don't need the so many gigs each month. I would like the option to choose how much I need.
Sentiment summary
92%
Positive (4-5★)
2%
Neutral (3★)
7%
Negative (1-2★)