Review Insights · Google Play
Amazon A to Z
Amazon Mobile LLC · 95,559 ratings · ★ 4.1
4.1
★★★★★
95,559 ratings
🎯 Build a better version
Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
6 negative reviews mention this · 21% of all complaints
★★★★★ "lately it's hit or miss when I try to get my hours half the time the app will timeout saying something went wrong this is a problem when I need a paycheck to pay my bills... unreliable and frustrating the problem is getting worse with every…" - James Bates
2
"shifts"
5 negative reviews mention this · 17% of all complaints
★★★★★ "The app crashed during last shift drop and since the update it isn't allowing us to drop our shifts and it is causing all kinds of problems" - Michael Thompson
3
"company"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Multi billion dollar company and can't even create a decent app. I always gotta go to the a to z website on Google." - Jzerordan
4
"worse"
4 negative reviews mention this · 14% of all complaints
★★★★★ "lately it's hit or miss when I try to get my hours half the time the app will timeout saying something went wrong this is a problem when I need a paycheck to pay my bills... unreliable and frustrating the problem is getting worse with every…" - James Bates
5
"load"
4 negative reviews mention this · 14% of all complaints
★★★★★ "I would have given it a 5 star, if it would load faster so I can pick up shifts. Now 2/21/26 Now the ap has gotten worse. Now when you do in and say you want to look for a shift,and you click on find shift..it freezes up...dead stop..do not…" - Chris S-Rodriguez
6
"freezes"
4 negative reviews mention this · 14% of all complaints
★★★★★ "I would have given it a 5 star, if it would load faster so I can pick up shifts. Now 2/21/26 Now the ap has gotten worse. Now when you do in and say you want to look for a shift,and you click on find shift..it freezes up...dead stop..do not…" - Chris S-Rodriguez
7
"half"
3 negative reviews mention this · 10% of all complaints
★★★★★ "lately it's hit or miss when I try to get my hours half the time the app will timeout saying something went wrong this is a problem when I need a paycheck to pay my bills... unreliable and frustrating the problem is getting worse with every…" - James Bates
8
"slow"
3 negative reviews mention this · 10% of all complaints
★★★★★ "this app used to be very good but after a big update everything runs so slow for Android users. it's always losing my pass key runs extremely slow where I have to wait about two minutes just to open up the app. I lose on opportunities for o…" - Daniel Enriquez
9
"shift"
3 negative reviews mention this · 10% of all complaints
★★★★★ "The app crashed during last shift drop and since the update it isn't allowing us to drop our shifts and it is causing all kinds of problems" - Michael Thompson
10
"since"
3 negative reviews mention this · 10% of all complaints
★★★★★ "The app crashed during last shift drop and since the update it isn't allowing us to drop our shifts and it is causing all kinds of problems" - Michael Thompson
11
"amazon"
3 negative reviews mention this · 10% of all complaints
★★★★★ "my experience with Amazon is horrible to be honest, they don't take care for safety, managers favor employees, Amazon has let 1 of my coworkers go, the reason was I Amazons fault they were on call, said it themselves and never fixed their m…" - YOUNG BALANCE
12
"working"
3 negative reviews mention this · 10% of all complaints
★★★★★ "my experience with Amazon is horrible to be honest, they don't take care for safety, managers favor employees, Amazon has let 1 of my coworkers go, the reason was I Amazons fault they were on call, said it themselves and never fixed their m…" - YOUNG BALANCE
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Multi billion dollar company and can't even create a decent app. I always gotta go to the a to z website on Google.
lately it's hit or miss when I try to get my hours half the time the app will timeout saying something went wrong this is a problem when I need a paycheck to pay my bills... unreliable and frustrating the problem is getting worse with every update
this app used to be very good but after a big update everything runs so slow for Android users. it's always losing my pass key runs extremely slow where I have to wait about two minutes just to open up the app. I lose on opportunities for overtime because of how slow it runs. I am consistently being logged out too.
The app crashed during last shift drop and since the update it isn't allowing us to drop our shifts and it is causing all kinds of problems
crashes non stop
I couldn't sign up
will not work at all with wifi or off line please fix
my experience with Amazon is horrible to be honest, they don't take care for safety, managers favor employees, Amazon has let 1 of my coworkers go, the reason was I Amazons fault they were on call, said it themselves and never fixed their mistake instead they fired my fellow hard working employee, they don't care about their employees, managers abuse their power, they go after certain employees because I've seeing people on there phone left n right yet the managers choose who to report.
I would have given it a 5 star, if it would load faster so I can pick up shifts. Now 2/21/26 Now the ap has gotten worse. Now when you do in and say you want to look for a shift,and you click on find shift..it freezes up...dead stop..do not pass Go..type of freeze up. This is annoying 😑 😤 Some up grade you did back on January 25..about stability upgrade..Ha!..it does not work. it just made this worse. Update: May 2 2026 How about we give no stars at all. it just seems to get worse by the day.
worst app. Can't even show shifts available unless I check from the system webpage.
I cannot login as this app has technical issues. The screen turns white.
barely works locks up after opening and when it doesn't lock up it breaks, I attempted to submit an accommodation request and got to the section for uploading files selected one and got a blank white screen.
absolute garbage. so bloody slow on android. a massive tech company can't even provide a half decent app for their android using employees
technical difficulties logging in as employee
no one asked for the "ask aza" option. it blocks submission inputs for time off and interferes with several other aspects of the UI. actual trash after 6 years of working with amazon, the promise of "continued service" through the month of termination in regards to insurance is a lie. amazon removes all access to benefits and only offers a broken link to COBRA with no added information. this is consistant with Amazon's blocking in access to company SOP and maintains a hostile relationship.
Constantly having to fight to get the app to open when time is of the essence. Which makes it harder to get VTO or VET opportunities. Come on @Amazon do better! The only thing at Amazon that is worse, is dealing with DLS or PXT.
this app super sucks it logs met out soon as I put my password in I can't continue the next step with out starting over so many times and still haven't made my appeal 👎
It's terrible to try and use on mobile devices. On more than 1 occasion (being a user for 2+ years) does it kick you off the server during prime shift pick ups it also buffers on the add shift and will load for a whole minute after and say you didn't get it despite being there right on the scheduled drop time. On top of that, it makes it practically impossible to try and get shifts from coworkers by processing as if you still have the shifts you dropped to get new ones.
when I open the timecard tab it should default to the pay period view not the daily view
breaking news: multi-billion dollar company can't make a working app
never works right ever
why is this app so slow and why do I always get kicked out and have resign in again this needs to be fixed cause even picking up shifts it shows 20 shifts available within 1 min there's 12 then nothin WTH
Token Failed Can't log in.
used be easy to use, and the load times were amazing, but ever since they integrated ai, its gone to the toilet, no offense. Just recently, I cant even see my hours, app freezes every time. Why fix something thats not broken. Be smarter by asking AA's what do you think should be added or changed. Get our feedback instead of adding unnecessary things
Seems to get worse after each update. It won't load or takes forever to load. Then it freezes and won't let you click on anything . Have to uninstall and then reinstall.
the application works 1 out of 5 tries. it launches and then freezes instantly on the home page. No buttons, no options are clickable. Please fix the issues as this is an app of importance.
App keeps on freezing when opening, and you to have to close and reopen app more than once most of the time. it also hangs when selecting various options (again close/reopen...repeat)....... &...... pages keep refreshing which is a pain when trying to type anything long meaning you either start again or don't bother. Add when typing in boxes the box is half the time hidden behind the on screen keyboard or the page doesn't move up so you can see what you're typing.
The website keeps giving error messages and won't let me into the site on my laptop. Since associates no longer can get help from HR on-site human representative, this makes managing employee matters even more difficult.
this morning it logged me out and it changed my username with '+' at the end and to let me update it. annoying
Sentiment summary
77%
Positive (4-5★)
3%
Neutral (3★)
20%
Negative (1-2★)