Review Insights · Google Play
Amazon Fire TV
Amazon Mobile LLC · 575,218 ratings · ★ 4.6
4.6
★★★★★
575,218 ratings
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Top complaints - extracted from 34 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"connect"
8 negative reviews mention this · 24% of all complaints
★★★★★ "can never connect" - Cedrick Tolbert
2
"work"
7 negative reviews mention this · 21% of all complaints
★★★★★ "app is bugging the controls are not working even when paired" - Haroon Wajahat baig
3
"control"
5 negative reviews mention this · 15% of all complaints
★★★★★ "no volume control at all" - erica simms
4
"update"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Forced to update app today. New updated layout is worse than previous and there's no way to change it. Now it wont let me use the app without updating it. Ridiculous control, typical over reach from the software community. Edit: Forces me t…" - Josh Dillon
5
"updates"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Forced to update app today. New updated layout is worse than previous and there's no way to change it. Now it wont let me use the app without updating it. Ridiculous control, typical over reach from the software community. Edit: Forces me t…" - Josh Dillon
6
"every"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Wish I can edit my one star-review down to no stars since they are now forcing updates every few weeks." - Aaron Thiele
7
"screen"
4 negative reviews mention this · 12% of all complaints
★★★★★ "worked great at 1st. now it wont stay in on the streaming apps, keeps returning to the home screen." - Melissa Perez
8
"fire"
4 negative reviews mention this · 12% of all complaints
★★★★★ "this app is honestly the most annoying app on my phone. it will work fine one day and then the next time you need to use it, it won't connect to anything. idk why it has to connect ever single time I use it anyways. we've had the same 3 fir…" - Leigh Myers
📋 All 34 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
no volume control at all
can't even control my tv without an Amazon account
too much glitching
it barely let me make an account 😪 🤧 😒 😔 🙄 😩
terrible UI
Forced to update app today. New updated layout is worse than previous and there's no way to change it. Now it wont let me use the app without updating it. Ridiculous control, typical over reach from the software community. Edit: Forces me to update not. Why so many updates? Are your devs that incompetent?
Wish I can edit my one star-review down to no stars since they are now forcing updates every few weeks.
doesnt connect
cheap solution, but still sucks
It used to work great, now it will only let me connect to just one of my Firesticks and none of the others.
worked great at 1st. now it wont stay in on the streaming apps, keeps returning to the home screen.
needs to be signed in to work. make no sense
so much ads in app
Before the update, the app did not have any lag. Now it's almost a 30 sec lag and it simply doesn't work. It is a pain having to fast forward/rewind.
the app has so many bugs and won't select or connect often.
slow, laggy, often doesn't work
I followed the steps but didn't ever sign me in
no me da vision dw la app
After update not working !!!
WHY WOULD YOU FORCE AN UPDATE WHEN I JUST WANT to control the useless firestick, trash company Amazon..
Never could find any of my 3 fire tv or 2 fire stick
awful used work fine then all sudden stopped working and wont connect to tv or even add tv! not good when have no tv remote
aweful! Every password I picked would not work for whatever reason! I tried 5 different times and no luck. so, I uninstalled! Good riddance, 🤬💩
Still Disappointing. Takes a long time to connect to fire stick when turned on. Frequently loses connection. Half the time the firestick does not react to commands when buttons are tapped on remote app or it reacts very slowly. Rest of time it's like buttons get stuck & screen runs thru lists or selections as it pleases, changes apps, quits apps, fast forwards, rewinds, etc without any input from user. To be honest, it's frustrating to use.
bakwas
mindbendingly pathetic. a simple task to connect to the fire tv and let me click some buttons. it can't do that. it won't connect, despite always being on the same wifi and giving it background usage permissions. there's so many bugs in there even after you somehow manage to make it connect. AND STOP ADDING MEDIA BLOATWARE IN IT. the app already cannot handle the fundamental up/down buttons.
can never connect
Not a fan of the layout and how many steps it takes to get to where you want to go.
app is bugging the controls are not working even when paired
this app is honestly the most annoying app on my phone. it will work fine one day and then the next time you need to use it, it won't connect to anything. idk why it has to connect ever single time I use it anyways. we've had the same 3 firesticks in our house for years and it still can't connect to them half the time. it's so frustrating.
please Add volume control again, it's to difficult increase and decrease volume
v4.3.2[SDK35!]: BACK TO RAPID SERIAL UPDATES. PASTE TO KEYBOARD DOESN'T ALWAYS TRANSMIT! ARROGANTLY, NO CHANGELOG, EVER! IN DESPERATE NEED OF FULLSCREEN FTV NAV, FULL-SCREEN MOUSE EMULATION TRKPAD FOR APPS NON-NAVIGABLE VIA CURSOR KEYS! broken AFTB cursor navigation inside too many apps. erratic/unreliable text entry&/or paste-from-clipboard inside too many apps. no non-destructive bkspace when composing text in all apps. INSANE APP LIST REFUSES TO DISPLAY NON-APPSTORE APPS.
No more forced updates please!!! You're removing the features I need, and the new app is not compatible with my older fire stick. Such a pain, I have to resetuo the app every time I use it cos otherwise it blocks the screen, telling me to update. Total nonsense!
I didn't understand why I have to keep updating this app every week and it takes more space. pretty ridiculous!
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)