Review Insights · Google Play
Amazon Fire TV
Amazon Mobile LLC · 596,725 ratings · ★ 4.6
4.6
★★★★★
596,725 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"control"
6 negative reviews mention this · 21% of all complaints
★★★★★ "no volume control! Why?" - Vencislav Nikolov
2
"work"
6 negative reviews mention this · 21% of all complaints
★★★★★ "didnt work at all" - Catherine
3
"remote"
4 negative reviews mention this · 14% of all complaints
★★★★★ "garbage remotes. we've gone through 4 now. and at $40 a pop they've made their money off me? Just go with the competition, I did and its better in every way." - Eric V
4
"volume"
3 negative reviews mention this · 11% of all complaints
★★★★★ "no volume control! Why?" - Vencislav Nikolov
5
"volume control"
3 negative reviews mention this · 11% of all complaints
★★★★★ "no volume control! Why?" - Vencislav Nikolov
6
"every"
3 negative reviews mention this · 11% of all complaints
★★★★★ "garbage remotes. we've gone through 4 now. and at $40 a pop they've made their money off me? Just go with the competition, I did and its better in every way." - Eric V
7
"doesn"
3 negative reviews mention this · 11% of all complaints
★★★★★ "doesn't work." - Geraldine Bryant-Gumbs
8
"doesn work"
3 negative reviews mention this · 11% of all complaints
9
"works"
3 negative reviews mention this · 11% of all complaints
★★★★★ "This app sucks on so many levels. Refused to pair to my tv, then when it did, yes it worked, but then about 2 minutes later disabled and wouldnt let me re pair to try to fix it. I have bluetooth on, giving it the permissions it needed, and …" - Juliana F.
10
"download"
3 negative reviews mention this · 11% of all complaints
★★★★★ "This app sucks on so many levels. Refused to pair to my tv, then when it did, yes it worked, but then about 2 minutes later disabled and wouldnt let me re pair to try to fix it. I have bluetooth on, giving it the permissions it needed, and …" - Juliana F.
11
"prime"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Latest update made an absolutely moronic decision to require logging into your Prime account. The app worked perfectly fine before, just needing wifi connection and the code to the TV you were accessing, but apparently working well isn't en…" - Chad Phillips
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
no volume control! Why?
garbage remotes. we've gone through 4 now. and at $40 a pop they've made their money off me? Just go with the competition, I did and its better in every way.
Would be great if there was any volume control. Why on earth would you want a remote without it???
It keeps on kicking me out the app
After the last update, all of my devices were gone and unable to reconnect.
didnt work at all
doesn't work.
This app sucks on so many levels. Refused to pair to my tv, then when it did, yes it worked, but then about 2 minutes later disabled and wouldnt let me re pair to try to fix it. I have bluetooth on, giving it the permissions it needed, and nothing works. Please don't download this if you don't wanna go to a mental hospital
Not working properly
garbage. keeps disconnecting. spent hour after hour following instructions from amazon and every tech expert on the Internet and still keeps failing to connect.
Why do I need to log in to use my local TV
worst app
To use this as a headache, I had to keep putting in a code every time I use it but it comes in handy when the remote doesn't work
Used to be good but is now the WORST APP EVER! Why do you need an account for a REMOTE?
la última Ia actualización de la app, desvinculó el fire.tv, ya no sirve
🚨🚨STOP DON'T DOWNLOAD🚨🚨 This app is the worst! If you try to change the channel or go up, down, side to side on the remote it literally does a never ending scroll which ever way you press on the remote! It literally causes you to want to throw your phone at the wall with frustration! You are better off buying a universal remote! Because unfortunately trying to find another app you have to pay! so either deal with a remote that drives you crazy like this one or get 1 that charges u to use.
It constantly ghost clicks and scrolls way to far
Latest update made an absolutely moronic decision to require logging into your Prime account. The app worked perfectly fine before, just needing wifi connection and the code to the TV you were accessing, but apparently working well isn't enough. Now amazon wants to control what tvs you can access to prevent sharing. Sorry, Amazon, you can buzz off; you have zero say inside my home. Edit: now it wants Bluetooth access when before it just needed wifi. What a joke.
I really liked this app until recently. The turn on/off button disappeared, replaced by a crescent moon which does not do anything. Now, the telly turns on immediately as soon as I open the app, and have to use voice control to turn if off. Not happy
idk why it's a nightmare to download Crunchyroll app. whenever I try it forces me to use it through prime videos and make it almost impossible to Bypass that.
Doesn't work
works haphazardly, lost volume control to my actual Fire TV that I had previously within the app.
Not work properly
crashes mostly
difficult connecting with galaxy
it's not connecting the tv fast. it is slowly connecting
works for one minute then controls dont work IE scrolling although there is vibration feedback
theres an issue with it it glitches and you cant control anything it runs all over. for example on prime i press left once and it goes left 45 times.
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)