Review Insights · Google Play
Amazon India Shop, Pay, miniTV
Amazon Mobile LLC · 10,396,254 ratings · ★ 4.4
4.4
★★★★★
10,396,254 ratings
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Top complaints - extracted from 46 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"amazon"
16 negative reviews mention this · 35% of all complaints
★★★★★ "fraudster, cheated me .. I have an offer of prime 1499 plan to get 500 cashback but after signed up 10 days passed but , cashback not received... their customers service is a joke.. don't trust this fraudster company Amazon 😡" - Syed Aleemuddin
2
"order"
14 negative reviews mention this · 30% of all complaints
★★★★★ "worst app for tracking order details" - Uzma Farheen
3
"product"
8 negative reviews mention this · 17% of all complaints
★★★★★ "very Bad service ..very bad rerturn policy here in amazon i return product because they sent me wrong product and aslo not refund me my amount....mus boycott amazon" - Mohammed
4
"customer"
8 negative reviews mention this · 17% of all complaints
★★★★★ "fraudster, cheated me .. I have an offer of prime 1499 plan to get 500 cashback but after signed up 10 days passed but , cashback not received... their customers service is a joke.. don't trust this fraudster company Amazon 😡" - Syed Aleemuddin
5
"prime"
7 negative reviews mention this · 15% of all complaints
★★★★★ "fraudster, cheated me .. I have an offer of prime 1499 plan to get 500 cashback but after signed up 10 days passed but , cashback not received... their customers service is a joke.. don't trust this fraudster company Amazon 😡" - Syed Aleemuddin
6
"delivery"
7 negative reviews mention this · 15% of all complaints
★★★★★ "very very bad delivery services and it happened so many times. even after raising a complaint I didn't receive my order. its terrible bad" - Meghana Bantupalli
7
"service"
6 negative reviews mention this · 13% of all complaints
★★★★★ "fraudster, cheated me .. I have an offer of prime 1499 plan to get 500 cashback but after signed up 10 days passed but , cashback not received... their customers service is a joke.. don't trust this fraudster company Amazon 😡" - Syed Aleemuddin
8
"without"
6 negative reviews mention this · 13% of all complaints
★★★★★ "order a product 19June2026 still not received 4 July 2026 due to incomplete and incorrect information by Amazon they want the customer will cancel the order without prior information they decided to reschedule this product multiple time wor…" - Kailash Panwar
9
"refund"
5 negative reviews mention this · 11% of all complaints
★★★★★ "very Bad service ..very bad rerturn policy here in amazon i return product because they sent me wrong product and aslo not refund me my amount....mus boycott amazon" - Mohammed
10
"times"
5 negative reviews mention this · 11% of all complaints
★★★★★ "very very bad delivery services and it happened so many times. even after raising a complaint I didn't receive my order. its terrible bad" - Meghana Bantupalli
11
"experience"
5 negative reviews mention this · 11% of all complaints
★★★★★ "very bad experience with Amazon i two times ordered from Amazon and I can't happy with delivery 🚚 both order cancel by Amazon 😐" - Techno Provider
📋 All 46 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
fraudster, cheated me .. I have an offer of prime 1499 plan to get 500 cashback but after signed up 10 days passed but , cashback not received... their customers service is a joke.. don't trust this fraudster company Amazon 😡
very Bad service ..very bad rerturn policy here in amazon i return product because they sent me wrong product and aslo not refund me my amount....mus boycott amazon
worst app for tracking order details
order a product 19June2026 still not received 4 July 2026 due to incomplete and incorrect information by Amazon they want the customer will cancel the order without prior information they decided to reschedule this product multiple time worst service by Amazon still facing issue and the second thing is that if payment was done within a minute then why they refund will be done within a week
Nowadays Amazon is no 1 fraudsters.
very very bad delivery services and it happened so many times. even after raising a complaint I didn't receive my order. its terrible bad
When I get offer from Amazon and order they cancelled my offer every time froud activity happens at Amazon
very bad experience with Amazon i two times ordered from Amazon and I can't happy with delivery 🚚 both order cancel by Amazon 😐
nice
worst app ever y log apke star par bhi hold hing bana rahe h .agar ham 5 star na d to y comment or review upload nahi hone de rahe h . please guys stop Using this app.they fraud with me . comment upload karne k chakkar m 5star dene pad rhe h fraud company
Order status is showing delivered but didn't get product Tired contact to customer care but they are saying they can't do anything from outside Very annoying 😡
I doesn't like like app now anymore it is asking to join prime and which items I it doesn't come only I am very tired with this app this app is the worst nowadays 🤬
🎊
prime and non prime both item price are same . prime member received item after 2-3 days . no proper customer care . price are to higher then other platforms and also from shop . amazon claim 299 pm for what ? only for movies ? if I rec'd one day delivery from other platforms without any extra charges then why I spend prime membership for 2-3 some times 10 days delivery .
my order not received
bad
worst app don't buy anything from this app mene ek product mgaya phle to vo pura used tha then in logo n usko return krne m hi 15 din lgae and one month hone ko h avi tk refund ni hua h mujhe worst management. bs ghumate rhte h kl hojaega prsu hojaega should work on management team .
worst experience every time i use this app, to contact customer support there is no option at all, delivery partner won't contact us properly and iam facing issues with evertime trying to take my order, a 100 times i told to the Amazon support team to make the process easy to contact the customer support or to contact the Delivery Agent, now agent has left without delivering my order iam trying to contact to delivery agent and support team yet it's redirecting me to FAQ's instead of connecting.
fraud app
bakwaas app more price less quantity
Without user permission, they're cancelled our order
The Amazon app is just bad, if you order things on time, you won't get them.
very slow app opening time.. very bad during upi payments
worst app i order some products with upi payment...app show the product out of delivery agent..I waited that day but every evening they app can show ur delivery cancelled...an other time I order the same product cash on delivery same thing will be happened... this thing is very worst an never order again anything in amzon app👎👎
wrost experience it was full of excitement of getting i phone 17 pro in prime day sale but what its system do order get cancelled every time my credit limit over can't do order anymore asking to coustomer service say wait for 48hrs is prime day sale a scam??
extremely disappointed with the delivery experience with amazon. I didn't get my order but still showing delivered without giving any information on call how my product can be delivered very bad experience.
bad
Ghatiya filter h ik dam jo chiye wo hi na dikhwe
It doesn't open at all.
very bad 😞😞
i didn't like it, doesn't resolve my query quickly.
crashes many times .... third class update.
i want to buy any item or something but it shows join prime it's is bad i think another only platform is better to buy any items
date bhut khata hai amazon isly main usse kabhi shoping nhi karta 🤬🤬🤬🤬
poor customer service and refund issues
Amazon has ruined the customer service experience. Since more than a week I've been waiting for an essential product to be delivered as a prime member it was supposed to be delivered within 2 days. Their delivery channel partner India post are least bothered for the delivery of the products we are suffering with this type of delivery experience from months now.
amazon pay upi facing technical issues over a month.pls correct it Amazon soon
amzon fek froud multi account sow my pan card is froud Amazon is starting to get 5-6 accounts or so.I have 5-6 accounts showing in my cibil report. Or customer care keeps giving no answer.or Money is in demand, so be careful, even if you have money, you will still be able to do this.
There appears to be a significant issue with the Amazon ecosystem. They first increased the Prime membership cost, then added ads to Prime Video, and now they've introduced ads in Amazon Music as well. Because of this, I've completely left the Amazon ecosystem. I'm now shopping with Flipkart, watching videos on JioHotstar, and listening to music on Poweramp app. Amazon really needs to provide at least one good reason to continue using their services, but they haven't offered any!
this app doesn't even deserve one star it never give me refund easily or directly the process was so bad it takes return next day only but no refund credited in my bank account fix it don't blame bank it was your responsibility to give refund ‼️ even meesho works better than this app..
There latest app amzon now is a fraud app to steal money. I ordered luvlap baby feeding chair from Amzon now with some vegetables. they ordered only vegetables and marked whole order delivered. almost 14 days no solution and thus ate my 2000/- by doing fraud. Would have given half star if options permit. such a fraud app and consumer court should ban such App
not good
abhi to download hi kar pata aage ko fayda ho ya nuksaan
the application logout again and again within few min as if there is a timer
good
Once the most reliable shopping app, Amazon has become increasingly frustrating due to bugs, glitches, and customer-unfriendly policies. The return policy penalizes customers for making multiple returns by flagging them as high-return users and even warning of account restrictions. How are customers expected to judge a product's quality without seeing or handling it in person? Genuine returns shouldn't be treated as abuse.
Sentiment summary
85%
Positive (4-5★)
4%
Neutral (3★)
11%
Negative (1-2★)