Review Insights · Google Play
AMC Theatres: Movies & More
AMC Theatres · 304,545 ratings · ★ 4.8
4.8
★★★★★
304,545 ratings
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Top complaints - extracted from 60 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"error"
19 negative reviews mention this · 32% of all complaints
★★★★★ "will not let me add new form of payment - continues to throw errors" - Michele Green
2
"sign"
16 negative reviews mention this · 27% of all complaints
★★★★★ "Account sign in doesn't work when I am connected to wifi." - Andrew Matheson
3
"occurred"
10 negative reviews mention this · 17% of all complaints
★★★★★ "been trying to sign into the app since friday & keep getting "oops an error has occurred". 3rd time changing my password, reinstalled app multiple times. meanwhile the website on the browser works great. FIX THIS BUG!!" - emmy rose
4
"error occurred"
10 negative reviews mention this · 17% of all complaints
★★★★★ "I can't log in, says error occurred. can log in on the web just fine. Very annoying." - Jennifer Payne
5
"doesn"
8 negative reviews mention this · 13% of all complaints
★★★★★ "the entourage doesn't work" - Karen Dela Cruz
6
"login"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Can't login! I keep getting an error so we couldn't scan for the points 😩" - Elena R.
7
"oops"
8 negative reviews mention this · 13% of all complaints
★★★★★ "been trying to sign into the app since friday & keep getting "oops an error has occurred". 3rd time changing my password, reinstalled app multiple times. meanwhile the website on the browser works great. FIX THIS BUG!!" - emmy rose
8
"password"
7 negative reviews mention this · 12% of all complaints
★★★★★ "I just paid for a monthly subscription and this app won't log in. I've done a reset password, I work in IT. I will improve the rating once I can actually use the app, but otherwise I'm pretty angry right now." - Jacob Van Ekelenburg
9
"oops error"
7 negative reviews mention this · 12% of all complaints
10
"work"
6 negative reviews mention this · 10% of all complaints
★★★★★ "the entourage doesn't work" - Karen Dela Cruz
11
"list"
6 negative reviews mention this · 10% of all complaints
★★★★★ "What's the point if all your movies are excluded from A-List?" - Michael Trad
12
"unable"
6 negative reviews mention this · 10% of all complaints
★★★★★ "unable to buy tickets" - Zet Cake
📋 All 60 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I can even buy a ticket through this app
the entourage doesn't work
Account sign in doesn't work when I am connected to wifi.
I just paid for a monthly subscription and this app won't log in. I've done a reset password, I work in IT. I will improve the rating once I can actually use the app, but otherwise I'm pretty angry right now.
mice in the theater in Marple
slow at operating
your app isn't working 8/10 times.
I can't sign in.
trash app
What's the point if all your movies are excluded from A-List?
app hasn't worked correctly
unable to buy tickets
The app itself is convoluted, however the bigger issue is the company itself. they do not have customer service at all, meaning there is no phone number or chat function cause they dont have any staff. Any emails will get you an automatic response telling you to check the faq, but will never have a person or even an ai respond to you. every attempt to either use this app, the a list program, or any other interaction has been a huge hassle with no possible means of resolution
glitching out when trying to buy tickets for some reason
they make it as hard as possible to contact them with issues.
Not intuitive. Can't filter by just the theaters you actually go to. When a movie isn't out yet and you're looking at seats, you have to constantly scroll down to the dates you're looking at; it's not out yet, why does it default to "Today" every time!? App glitches regularly. Reservations don't show up, some won't cancel and get deducted from your weekly A-List count even after you cancel, and there's no way to chat with support. Emailing through the contact form doesn't work, no one responds.
Can't login! I keep getting an error so we couldn't scan for the points 😩
doesn't work, can't sign in
app isn't letting me log in on Android Samsung device. i have to use the AMC website. i will change my review once they fix whatever bug the app has.
makes you pay a cancelation fee thats almost double the subscription do not recommend just steals your money if you dont cancel it on time
been trying to sign into the app since friday & keep getting "oops an error has occurred". 3rd time changing my password, reinstalled app multiple times. meanwhile the website on the browser works great. FIX THIS BUG!!
glitches. even after an update
Cannot log in using the app. login in works find on web browser, but not app, despite uninstalling and reinstalling.
it doesn't let me sign in it keeps saying oops.. changed my password and everything and still nothing. I can't access my old account.
I'm unable to sign in on the app so it's basically useless.
I can't log in, says error occurred. can log in on the web just fine. Very annoying.
Won't let me sign in anymore. I've updated the app to the latest version and changed my password. I can log in on the website, but the app just keeps saying "oops an error occurred"
Updating this review because like others I haven't been able to log into the app in what seems like forever. Please fix this (and simplify the UI while you're at it) and I'll be glad to update my rating.
why can I not sign into the app?
not letting me login
App is currently non functional. will not allow me to login and cites "Oops an error has occured". will change review once this issue is fixed.
App constantly having issues/errors when trying to log in.
everytime I open it, I have to log back in. the last 2 days... it wont let me log in... I even do password resets.... and it wont let me log in. Just keeps giving random error... have to use the website instead... and I've Uninstalled amd reinstalled the app multiple times, too
App shows error when I try to login
I am trying this app again after a 2-year hiatus and surprised that it has gotten worse - now it just doesn't work at all. Every time I try to log in I get some generic message "an error has occured". I've flushed the cache, reinstalled the app, and tried a few other things but nothing fixes it. I like the A-list program but I'm surprised in the vibe coding age they still haven't been able to get a simple app working - one of the exec's kids could literally do this over a weekend...
Always says my log in cant be authenticated this app is the worst one
I have yet to be able to login to the app. For multiple days now it just errors out when I attempt my login. I tried everything I can think of to fix it. It's unusable
Buggy. will not let me purchase because it's saying I am missing a birth year.
Terrible ... Constantly having Login issues.. Reset Password an Still unable to login
Fix your dam app its got a bug and won't let me sign in!
This app use to be great, now all i ever get is an error had occurred and i can not sign in.
only on the app i cannot log in. I'm an a-list member having the use my Firefox browser to log in each time bc every time I try to log in on the app 'an error occurs' and I'm unable to show a barcode when checking out at the theater because of this.
too many errors
for a second time, the app discontinued my subscription, and the system crashes everytine I try to reactivate it!
can't use the app anymore. if I try to sign in it just says error has occurred. even if I clear everything out and even reinstall the app it happens.
no notification that spiderman came out for presales even though I requested it and I can't even purchase the ticket on the app. But if I go online all the information is there. What is the point of this app? Maybe I'm wasting money here!
Switched from Cinemark for A-List, but your UI is frustrating. Active reservations often disappear from the main screen, frustratingly hunting tickets down in History. Also, for presales, we must scroll through empty dates instead of jumping straight to the premiere like Cinemark does. Please separate Fan Events, early screenings, and standard versions into another tab; having 3 cluttered versions of the same movie completely ruins the entire booking flow. Take notes from Cinemark’s clean UI!
I can't log in
Frequently unable to login. I received an error message that says "oops there was an error". This makes it impossible to use my Stubs membership to purchase tickets in the app. SO FRUSTRATING!!
I can log into my account on the website just fine. When I try to log into the app it just says "oops, an error occurred". No one I have asked knows what the issue is.
+ 10 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)