Review Insights · Google Play
Amex Canada
American Express · 9,779 ratings · ★ 4.6
4.6
★★★★★
9,779 ratings
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Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"card"
4 negative reviews mention this · 31% of all complaints
★★★★★ "This app is useless. It gives me notification I have a pending card charge, but when I open it, the app cannot find this transaction because I can only see posted transactions in the app. The functionality to see pending transactions is not…" - Mark Dee
2
"credit"
3 negative reviews mention this · 23% of all complaints
★★★★★ "these clowns preyed on a bunch of people most recently offering credit limit increases followed by halving a lot of customers limits based on a change. therefore no notice will cut your credit limit in half. I had a 15000 limit pushed to 7k…" - Vincent Ring
3
"limit"
3 negative reviews mention this · 23% of all complaints
★★★★★ "these clowns preyed on a bunch of people most recently offering credit limit increases followed by halving a lot of customers limits based on a change. therefore no notice will cut your credit limit in half. I had a 15000 limit pushed to 7k…" - Vincent Ring
4
"customers"
3 negative reviews mention this · 23% of all complaints
★★★★★ "these clowns preyed on a bunch of people most recently offering credit limit increases followed by halving a lot of customers limits based on a change. therefore no notice will cut your credit limit in half. I had a 15000 limit pushed to 7k…" - Vincent Ring
5
"amex"
3 negative reviews mention this · 23% of all complaints
★★★★★ "worst card id amex card" - Shabok Rahman
6
"fine"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Amex gave me a 13k limit so we could travel the world then dropped it to 1700 a short time before booking out hotels flights and rentals.... GUT WRENCHING, FEELING KNOWING THAT WE MAY NOT HAVE ENOUGH MONEY FOR THIS TRIP NOW.. never missed a…" - Terry Martell
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
No notification when a supplementary card is charged.
customer support won't help you and will make all excuses instead ... however if you actually put in a request to cancel your card .... then the "retention" team will magically has all powers and approvals to resolve all your problems
these clowns preyed on a bunch of people most recently offering credit limit increases followed by halving a lot of customers limits based on a change. therefore no notice will cut your credit limit in half. I had a 15000 limit pushed to 7k only using 4k of the 15k limit. pushed usage from 35% to over 50% and hurt my credit score. based on my spending habits they said even though I was under 35% usage. I have other cards that treat me great that I've had longer and shorter periods of time
worst card id amex card
The app itself is quite good, but there are significant limitations. As someone who works in both Canada and the U.S., I have accounts in both currencies. Unfortunately, you can’t download both the U.S. and Canadian versions of the app on one phone. As a result, I need two phones just to manage my accounts on the go.
clumsy app. and does not give separate balance for different cards on the same account
Doesn't work
After 6 years of perfect payments, Amex slashed my credit limit from $18,000 to $6,900 without notice. Customer service gave vague excuses and no real solution. If you value your time and money, think twice before using Amex - even loyal customers can be penalized harshly.
unable to login to my account. it constantly shows invalid password or incorrect password even after resetting the password multiple times. iOS version of the app works fine when logged -in with new password. fix this asap
needs to generate QR code for priority access from the app....not some website hidden in the fine print
pretty good functionality but uses play integrity API
This app is useless. It gives me notification I have a pending card charge, but when I open it, the app cannot find this transaction because I can only see posted transactions in the app. The functionality to see pending transactions is not implemented in the app. I have to open the website. They got it backwards, yet they charge premium to use the card because merchants complain it's expensive cost. If my work didnt force me to use this card I would have gone with Visa or MasterCard.
Amex gave me a 13k limit so we could travel the world then dropped it to 1700 a short time before booking out hotels flights and rentals.... GUT WRENCHING, FEELING KNOWING THAT WE MAY NOT HAVE ENOUGH MONEY FOR THIS TRIP NOW.. never missed a payment and have good credit... i think it's terrible to treat customers in this manner but whatever. I will apply for the TD Aero plan when we return to Canada 🇨🇦. keep in mind, this company can screw you over at any moment. Its in the fine print
Sentiment summary
91%
Positive (4-5★)
0%
Neutral (3★)
9%
Negative (1-2★)