Review Insights · Google Play
Amex
American Express · 77,634 ratings · ★ 4.9
4.9
★★★★★
77,634 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"card"
4 negative reviews mention this · 15% of all complaints
★★★★★ "When I signed up for this card I was told there would be no foreign transaction fees. That turned out not to be true. I therefore won't be using this card." - Michael Hurley
2
"phone"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Most recent update made my phone, that still works fine, incompatible with the app. No longer able to access Amex on my phone." - Kelly Jenkins
3
"amex"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Most recent update made my phone, that still works fine, incompatible with the app. No longer able to access Amex on my phone." - Kelly Jenkins
4
"work"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Most recent update made my phone, that still works fine, incompatible with the app. No longer able to access Amex on my phone." - Kelly Jenkins
5
"payments"
4 negative reviews mention this · 15% of all complaints
★★★★★ "horrible company!! They canceled my $20k line of credit and destroyed my credit score with only 1 supposed email as warning of "inactivity". No app notification, no follow up email, messages, etc. Only bare minimum effort taken to not screw…" - Twitch RedEye
6
"website"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Worked great and was pretty easy to use...until it was made to be incompatible with my phone. I can't afford to buy a new phone just to use an app even if the mobile website is worse. All other apps I have work except this one." - Vespera Wood
7
"does"
3 negative reviews mention this · 12% of all complaints
★★★★★ "amex delta doesn't care anymore" - Jay Philby
8
"login"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Does not work. Simply dumps back to login page after entering credentials (with no error message) on version 7.28.1" - Kyle Winters
9
"credit"
3 negative reviews mention this · 12% of all complaints
★★★★★ "horrible company!! They canceled my $20k line of credit and destroyed my credit score with only 1 supposed email as warning of "inactivity". No app notification, no follow up email, messages, etc. Only bare minimum effort taken to not screw…" - Twitch RedEye
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
When I signed up for this card I was told there would be no foreign transaction fees. That turned out not to be true. I therefore won't be using this card.
Most recent update made my phone, that still works fine, incompatible with the app. No longer able to access Amex on my phone.
Worked great and was pretty easy to use...until it was made to be incompatible with my phone. I can't afford to buy a new phone just to use an app even if the mobile website is worse. All other apps I have work except this one.
amex delta doesn't care anymore
don't install this app i got hacked and everything else this needs to stop right now this hacking needs to stop this app is a joke they disabled my card and stuff do not download this app at all what a joke i hate American express 👎🏽👎🏽👎🏽👎🏽
Does not work. Simply dumps back to login page after entering credentials (with no error message) on version 7.28.1
Randomly stopped allowing me to sign in unless I complied with a forced update. The previous version worked just fine for me until they "broke" it.
They provide information that they find convenient for themselves, lacking a lot of the information and explanation you would expect from such a big company.
horrible company!! They canceled my $20k line of credit and destroyed my credit score with only 1 supposed email as warning of "inactivity". No app notification, no follow up email, messages, etc. Only bare minimum effort taken to not screw me over completely, and zero remorse for screwing over a loyal 5 year customer with 100% on time payments. They have no loyalty to their customers and are perfectly happy destroying your finances.
The app keeps logging me out in the middle of doing things when being transfered by the chat. please fix this or increase the silly timeout
two factor authentication every time, even with biometric login. why bother?
It is pointlessly lowering my credit score even though I never miss payments and always pay off my balance.
cannot use it with my device
how do I pay my bill
connect to my bank was a process, nearly 7 times to connect to AMEX, and it still doesn't work
Waited on hold 1 hour and 40 minutes and still no one picked up and I hung up. Had to listen to the same generic 10 second dumb music clip on repeat that whole time. They can't even afford to play music for people they keep on hold forever. Glad I just transferred all my money to other savings accounts.
this card is the worst ive ever used for business and is constantly on hold, declined, and does not work with keyBank by constantly refusing payments and losing bank account information
the app refuses to make my cell phone a trusted device which is incredibly annoying
After 31 years of having the Amex card, they decided to cancel it because we had not used it recently. According to them they sent out emails (but not mail or website warning), the first we heard of it was when we called in to see why we received a renewal card for wife and not for husband. According to them they cannot reinstate the card, so we would have to apply for a new card which wouldn't do our 800+ credit rating much good. So I think the app sucks because it's attached to idiots.🙄
Does not care about customers since 1982
not a very user friendly design overall. Fails to effectively send notifications, and navigation is a nightmare due to poor backend integration.
I've had the same password and now I couldn't use it or biometrics.
Repetitive login issues, this app is basically useless, and the customer support for it is ZERO. What was the eschelon for customer service is now worse than Capital 1.
The app won't let me make payments.
app was downloaded but it never shows in the app library of my Samsung android phone :(
System not responding. Fix your app. You want my payment? Fix this nonsense. The website is substandard too.
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)