Review Insights · Google Play
AMP Bank GO
AMP Services Limited · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
8 negative reviews mention this · 22% of all complaints
★★★★★ "clunky and cant seem to open a joint Go account from a joint transaction account. keeps on opening in one name." - Anne Steer
2
"bank"
7 negative reviews mention this · 19% of all complaints
★★★★★ "It's a bank app, which should follow the common practice instead of being different from others. People don't want to spend time to figure out what to do." - William Xu
3
"other"
6 negative reviews mention this · 17% of all complaints
★★★★★ "It's a bank app, which should follow the common practice instead of being different from others. People don't want to spend time to figure out what to do." - William Xu
4
"transfer"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Perfect bank just declined your transfer 😂" - Hamed Khademi
5
"savings"
6 negative reviews mention this · 17% of all complaints
★★★★★ "The joy of agile development, releasing a Minimum Viable Product, so you are first to market and then drip feeding new updates. Hate to tell you, you're 10 years too late with your banking app. We tried to open a joint savings account, to b…" - Ashley Hoff
6
"money"
6 negative reviews mention this · 17% of all complaints
★★★★★ "criminals (just check the royal commission). no customer service and make information impossible to find, bury crucial details at the expense of customers money." - Ben Brocchi
7
"banking"
5 negative reviews mention this · 14% of all complaints
★★★★★ "The worst banking app I have ever seen. They could not even copy some of the very good apps by other banks. I am a bit surprised as to how someone can provide good review to this app. Another big negative is that the app does not have Log o…" - Telstra Rush
8
"accounts"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Clunky app, lacks intuitive flow. No ability to schedule transfers between savings and personal accounts which is realy a negative attribute. Just remediating this issue would earn a couple of additional stars. Current request and link to u…" - David Wright
9
"does"
4 negative reviews mention this · 11% of all complaints
★★★★★ "The worst banking app I have ever seen. They could not even copy some of the very good apps by other banks. I am a bit surprised as to how someone can provide good review to this app. Another big negative is that the app does not have Log o…" - Telstra Rush
10
"customer"
4 negative reviews mention this · 11% of all complaints
★★★★★ "0 stars as AMP blocks hardened systems like Graphene and CalyxOS. Thanks AMP, well done, you've lost a new customer." - Matt Montgomery
11
"funds"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Suddenly cannot transfer funds from savings to personal account (cannot connect to server on this app). Reported to AMP and been told it can take up to 30 days to get resolved. So potentially 30 days without access to your own money." - Jason
12
"between"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Clunky app, lacks intuitive flow. No ability to schedule transfers between savings and personal accounts which is realy a negative attribute. Just remediating this issue would earn a couple of additional stars. Current request and link to u…" - David Wright
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The worst banking app I have ever seen. They could not even copy some of the very good apps by other banks. I am a bit surprised as to how someone can provide good review to this app. Another big negative is that the app does not have Log out button. It says that every time you exit, app will ask for login details, however that is not the case. You have to kill the app to make sure it is logged out. They didn't even test it to find out that the app doesn't log out by exiting.
Cannot even open the app on GrapheneOS. Crashes immediately after opening.
rubbish. slow as. always changing. .
Perfect bank just declined your transfer 😂
Who is approving these atrocious UI flows omg
0 stars as AMP blocks hardened systems like Graphene and CalyxOS. Thanks AMP, well done, you've lost a new customer.
You need to fix the misleading and deceptive omissions around your AMP Go Account. It is hidden that you do not earn interest on the account that gets opened because it's a transaction account. This error cost me almost $1000 this month. In addition, it is also not clearly stated before opening the account that you only earn QFF points based on your transaction account balance only.
not what I was looking for
The joy of agile development, releasing a Minimum Viable Product, so you are first to market and then drip feeding new updates. Hate to tell you, you're 10 years too late with your banking app. We tried to open a joint savings account, to be told that feature is not available yet... That was the point of us joining. App seems reasonably slick, but is missing what I would call base functionality. Now take that back to your scrum master and stick it on your Kanban board.
lol a video, no thank you
They don't answer our phone call and logging in is very complicated. This is the worst ever bank .
UPDATED EDIT: I advise against using this financial institution. My experience with them has repeatedly put me in significant financial stress and consistently caused prolonged inconvenience to me and my finances. When brought to their attention, they had no urgency to resolve any situations they were responsible for, give me any explanation, and repeatedly assured me that nothing was wrong and that it wouldn't happen again.
criminals (just check the royal commission). no customer service and make information impossible to find, bury crucial details at the expense of customers money.
Saying it is out of date when only app available for download
cant make new payments, any correspondence is severely slow. bank took $99 off me the other day and I'm still unsure as to why
the advertising is misleading
Suddenly cannot transfer funds from savings to personal account (cannot connect to server on this app). Reported to AMP and been told it can take up to 30 days to get resolved. So potentially 30 days without access to your own money.
Clunky app, lacks intuitive flow. No ability to schedule transfers between savings and personal accounts which is realy a negative attribute. Just remediating this issue would earn a couple of additional stars. Current request and link to update app does not provide the ability to do so, kinda usless. Bit of a puzzle realy.
I'm still stuck on verifying my identity so I can use the app, even when I've been a customer. The app just asks and asks for documentation for my identity, I feel a little violated. No other bank has ever done that, app or no app. And verification process is very long, at least half a day, slower than signing up for gas and electricity.
don't use this. go with a different bank. This app is poorly designed. caused me a loss of interest on a large sum of money.
still will not work in Samsung secure folder.
absolutely a nightmare of banking app save yourself the heartache
Not very intuitive to use
absolutely disgusting for a massive company .
takes way to long for verification
the worst banking app I've ever used. not at all intuitive. difficult to navigate. sometimes takes 5 or 6 attempts to open the app. can't see all of your account balances on one page. can't set up automatic transfers from the every day account to savings. doesn't remember reference numbers for BPay payments. you have to make 3 transfers to get money from "spaces" to pay a bill. you have to put a reference just to transfer between you own accounts. I could go on...
The app is very unstable and randomly crashes. I have to restart my phone to get the app working again. It would be good to have a website as a backup to log into our accounts when the app crashes. Also, the app does not allow me to schedule a transfer between my Personal and Savings accounts.
no easy way to transfer my list of payees from my other AMP app also no way to get a joint saver account. very poorly planned
Mum didn't go out so I not get money to go to the store
I have been an AMP customer for a number of years and use the older My AMP app, which I have found to be very good. But, I find this AMP GO app very disappointing and confusing. Rather than displaying debits and credits as other accounts in apps and online it adds a daily balance as well on any day there is any transactions in the same column. These extra entries lead to confusion. They also don't indicate credit or debit. I got totally frustrated and moved my funds back to the old app.
it's not so much the app but it's the bank account that gives you zero interest on your money
It's a bank app, which should follow the common practice instead of being different from others. People don't want to spend time to figure out what to do.
clunky and cant seem to open a joint Go account from a joint transaction account. keeps on opening in one name.
Clunky app that requires you to switch between everyday and savings accounts instead of just showing you all balances on the front page. Adding funds to savings spaces would be far better if it were part of the transfer into the savings account rather than requiring a second process after the funds have gone in. It would be good if the app developers used some other banking apps to see how a good app works.
it's a decent app that is easy to use . A few limitations the main one being unable to receive funds from overseas unlike ANZ plus. AMP needs to keep innovating and not just turn into another ING that stopped innovating and developing over a decade ago
The debit card does not use the EFTPOS network
Sentiment summary
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Negative (1-2★)