Review Insights · Google Play
Amtrak
Amtrak · 46,890 ratings · ★ 4.3
4.3
★★★★★
46,890 ratings
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Top complaints - extracted from 32 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Hard to navigate. Doesn't relate to recent travel as a new rewards member." - Jeff Bailey
2
"trip"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Regardless of route, app shows only the Roomette option when trying to book a trip with sleeping accommodations- no Bedroom, no Family Room." - Dell Bellflower
3
"info"
4 negative reviews mention this · 13% of all complaints
★★★★★ "trips won't update when changed and I can't retrieve the info. fix this." - Ray
📋 All 32 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
the app won't let me do anything it can't make a reservation are anything
Regardless of route, app shows only the Roomette option when trying to book a trip with sleeping accommodations- no Bedroom, no Family Room.
this is a scam that's stupid company stole my money. They pass before the time and said you're late to buy another ticket very expensive more than the first one.
extremely difficult to navigate
this is getting really aggravating. can't even log in anymore. Try to contact someone and can't get a person to respond.
doesn't show upcoming trips. lags and times out a lot
can't leave negative feedback.
Horrible app
can't get rid of it
sucks all around can't get prices for a trip
cant make a reservation
doesn't work
the app installs but does not open
doesn't work half the time.
trips won't update when changed and I can't retrieve the info. fix this.
Still absolutely terrible app. I have a monthly pass, which NEVER shows up when I am logged in. Every month.
The whole customer interaction is delayed to the point where someone may miss their train ride.
I just got a notification from Norton that you guys shared my info to the Dark Web improperly
not happy
pixel 7 pro. doesn't allow booking.
can't get in
can't auto fill forms
app is horrible. I can't find the downeaster info
Nothing but problems with purchasing tickets online. Amtrak tried to blame my bank but why is it only Amtrak that I have issues with. Ineffective & overpriced services. Not to mention I saw a wet moldy train on my last trip. I posted pics. Disgusted.
after picking dep and arr there are no further instructions
Hard to navigate. Doesn't relate to recent travel as a new rewards member.
It is nice to see current train status, but navigation is difficult and confusing, and many things just bring you to the Website.
Can't log on. They've validated my email, I have an account, but the site and the app won't sign me in. When I contacted mobile services, they send me some computer generated stuff about what I can do now on my accout .
Is it so HARD to put the date of ARRIVAL on each segment in the upcoming tab? Also sometimes you can't cancel a segment. fix your app!!!!
app works well until I get to the traveler info page. that's as far as I can go. can not book a seat
The app will not apply current discount codes listed on their website with instruction for use on the app.
The app on my Android is much, much better than the online web site - but after 3 or 4 tries in the past 24 hours to book a reservation I haven't succeeded yet - I'm seriously considering spending the additional $300 and flying this trip. The app forgets what I was doing and asks me to log in again. If I follow a link for more information, it forgets everything I've entered. After I'm sure that I have entered everything correctly through payment, the "Purchase" is greyed out and inoperative.
Sentiment summary
84%
Positive (4-5★)
4%
Neutral (3★)
12%
Negative (1-2★)