Review Insights · Google Play
ANA
All Nippon Airways · 83,899 ratings · ★ 4.4
4.4
★★★★★
83,899 ratings
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Top complaints - extracted from 69 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"slow"
12 negative reviews mention this · 17% of all complaints
★★★★★ "very lag n slow" - Quek E.
2
"currency"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Not user friendly at all. Despite all your promotions the app is so difficult to use. For example i cant even change the currency. Why is it even showing pounds for Singapore!? Cant even find the option to change. Deleted the app. Made a re…" - The Love Guru
3
"user"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Not user friendly at all. Despite all your promotions the app is so difficult to use. For example i cant even change the currency. Why is it even showing pounds for Singapore!? Cant even find the option to change. Deleted the app. Made a re…" - The Love Guru
4
"change"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Not user friendly at all. Despite all your promotions the app is so difficult to use. For example i cant even change the currency. Why is it even showing pounds for Singapore!? Cant even find the option to change. Deleted the app. Made a re…" - The Love Guru
5
"airline"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Worst airline app, loading never completed" - Ong Say Wei
6
"work"
7 negative reviews mention this · 10% of all complaints
★★★★★ "This airline has no integrity, when things happen they really don't bother. my flight was cancelled by the airline due to unforeseen event, therefore I'm eligible for change of flight. But the replacement they given is really out of selecti…" - Vincent Ng
📋 All 69 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Stinker.
terrible app. Can't login as guest. Can't look up your reservation. Totally useless.
Not user friendly at all. Despite all your promotions the app is so difficult to use. For example i cant even change the currency. Why is it even showing pounds for Singapore!? Cant even find the option to change. Deleted the app. Made a reservation and it does not even show in the app....goodness ....
Worst airline app, loading never completed
very lag n slow
not sur what's wrong but there is no way for me to cha ge th currency from gbp to my preferred currency
The worst application I have ever seen. When I tried to register my name, the app restricted me with some restrictions on my name especially it rearranged my name in the wrong order. Every time I make a booking and try to add the mileage number, the application can't accept because there is a mismatch between my name on the boarding pass and my name on the mileage club. Even the ANA staff members can't make anything!!!! AMAZING
keeps showing the wrong currency eveb though i've set it correctly!
crashes. awful setup.
useless
why make the register process sooooo complicated
way too slow. took an hour plus to book a ticket.
cant even check in online.
terrible experience using the apps
why can't I change the currency and it just selected whatever currency it wants? why is both the app and the web version so slow? why can't I pay for better seats? and why error when paying? this is probably one of the worst experiences ever booking a flight.
horrible. shows more info that you can't even scroll over to view. online chat just sends u back to the portion of the app that you were having problems with. and goodluck getting ahold of anyone on the phone
Mobile app is horrible. ANA insisted that I spelled my name wrong and that I didn't know my own cell phone number. Fire your IT department and hire competent employees next time! Lucky for you, the JAL app is just as horrible.
worst app ever. not designed for 21st century
Absolutely worthless app. Very frustrating to navigate. The app is made pointless since you have to load your reservation details from your email everytime you want to look up booking details.
This airline has no integrity, when things happen they really don't bother. my flight was cancelled by the airline due to unforeseen event, therefore I'm eligible for change of flight. But the replacement they given is really out of selection due to my work schedule. ANA don't have the flexibility and is very demanding when it come with Involuntary Flight change. They just don't bother at all, the attitude given was just take it or leave it. I definitely won't be taking ANA any
This app is so confusing and useless.
Ganz furchtbar zu bedienen
The logging in is impossible. Trying to reset anything is equally impossible. I managed to use this app once with great pain. It has not worked since, despite repeated attempts. ANA was great to fly on, but the app is all but worthless.
Slow app.
always unable to login "service unavilable for now"
Doesn't work, can't look up reservations or reset password. No reason to use this app.
Horrible. Good Lord, probably the worst airline app of a modern country's air carrier. Almost nothing works properly. Good luck integrating reservations that weren't created inside the app itself. Having to switch to desktop login to do certain things also an indicator of a badly functioning app.
This app is pointless if you have to use the web browser anyway for local currency and better search functionality
did anybody test this mobile app?... cannot change seat reservations for two passengers despite plenty of alternative stats. very disappointing for otherwise great airline
Dog water
Most useless app. First, it didn't like that I had more than one last names (I needed to combine the two). It never load up my upcoming trip. It just gives me "You have no reservation" error. Only occasionally it goes to a website and asks me about my cookie preferences every freaking time 🙄
I cannot change the currency to my country currency
freeze all time, never loads first time, have to refresh it and is super slow. things are not easy to find and when you find them they are like an old website with no functioning buttons
very not user friendly
everything greyed out. useless please help.
For Japan's largest airline, the app is terrible and it takes ages to respond, make changes, or enter information. ANA should look at the UA app and see what's best in class.
missing translate menu in app.
Very challenging to use. eg was not able to enter cellphone number in 11 digit format but was able to enter 11 digit number in home number field
slow, bad user experience
does not work on my second phone.
doesn't let you login using saved credentials
言語設定がアプリ上でできない。
why the fees all in different currency!!!!
error while getting reservation
The MOST confusing App. Couldn't see my bookings like other airline apps.
酷い。使いにくいし、反応が鈍い。どうしたらこんなに使いにくいアプリを作れるのか疑問。
clunky and slow
No matter how many times I type in my reservation number and my name it will not pull up my reservation. it's app is never worked for me in the last 3 years. it's completely unusable. anybody making it work? I have no idea how you're doing it.
needs work
for such a good airline I don't understand why this app and their website is so terrible. I can't easily add a reward booking from air Canada in their app even if it's on an ANA flight 😡🤬 So stupid!
+ 19 more in the clipboard copy
Sentiment summary
83%
Positive (4-5★)
6%
Neutral (3★)
11%
Negative (1-2★)