Review Insights · Google Play
ANZ Australia
Australia and New Zealand Banking Group Limited · 63,447 ratings · ★ 4.5
4.5
★★★★★
63,447 ratings
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Top complaints - extracted from 49 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
11 negative reviews mention this · 22% of all complaints
★★★★★ "Gouge customers with account keeping fees on extra savings accounts when they already deposit $2k and spend $ on credit card. WOULD NOT RECOMMEND ANZ" - D P
2
"card"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Gouge customers with account keeping fees on extra savings accounts when they already deposit $2k and spend $ on credit card. WOULD NOT RECOMMEND ANZ" - D P
3
"nothing"
6 negative reviews mention this · 12% of all complaints
★★★★★ "would not let me even register & setup the app. Even with details & passwords I've used for 30+yrs! over the phone etc with ANZ 🤦🏼. 2-3hrs on phone & given new number try and use to see if it works & still nothing works 🤦🏼. Not even the…" - Trevor Carman
4
"bank"
6 negative reviews mention this · 12% of all complaints
★★★★★ "would not let me even register & setup the app. Even with details & passwords I've used for 30+yrs! over the phone etc with ANZ 🤦🏼. 2-3hrs on phone & given new number try and use to see if it works & still nothing works 🤦🏼. Not even the…" - Trevor Carman
5
"phone"
5 negative reviews mention this · 10% of all complaints
★★★★★ "would not let me even register & setup the app. Even with details & passwords I've used for 30+yrs! over the phone etc with ANZ 🤦🏼. 2-3hrs on phone & given new number try and use to see if it works & still nothing works 🤦🏼. Not even the…" - Trevor Carman
6
"does"
5 negative reviews mention this · 10% of all complaints
★★★★★ "contact support does not work, neither does view CRN etc" - Stephanie Johansson
7
"know"
5 negative reviews mention this · 10% of all complaints
★★★★★ "this is used by the scammers to screw people and all the reviews are done by scammers that know all about this, quick find the identities of the reviewers." - Tim Brabazon
8
"find"
5 negative reviews mention this · 10% of all complaints
★★★★★ "this is used by the scammers to screw people and all the reviews are done by scammers that know all about this, quick find the identities of the reviewers." - Tim Brabazon
9
"access"
5 negative reviews mention this · 10% of all complaints
★★★★★ "I can't access different business profiles through the same CRN (I can on the desktop)...." - Hamish McGovern
10
"service"
5 negative reviews mention this · 10% of all complaints
★★★★★ "App is very limited compared to other banks Service is way below average... wouldn't recommend it to anyone." - Mitchell Loader
11
"customer"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Gouge customers with account keeping fees on extra savings accounts when they already deposit $2k and spend $ on credit card. WOULD NOT RECOMMEND ANZ" - D P
📋 All 49 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Gouge customers with account keeping fees on extra savings accounts when they already deposit $2k and spend $ on credit card. WOULD NOT RECOMMEND ANZ
would not let me even register & setup the app. Even with details & passwords I've used for 30+yrs! over the phone etc with ANZ 🤦🏼. 2-3hrs on phone & given new number try and use to see if it works & still nothing works 🤦🏼. Not even the menu system they use worked. Back to snail mail for account information. & new bank asap
shocking inability for one bank to avoid the Ning two platforms! two disparate systems. credit card balance takes days and days to catch-up. notifications are late by order of hours! absolutely appalling.
contact support does not work, neither does view CRN etc
cannot get into my account don't have CRN very inconvenient
I try to install the updated version of the app. Message says 'will be installed on your device soon' and nothing happens. So frustrating. Tried installing new updated anx app on my phone because the old version no longer works however it does not install. I've tried many times. So frustrating.
Horrible No Sense Lacks info
this is used by the scammers to screw people and all the reviews are done by scammers that know all about this, quick find the identities of the reviewers.
I have waited over 3 hours to speak to someone
App is very limited compared to other banks Service is way below average... wouldn't recommend it to anyone.
Useless, any way you look at it, what to expect from a bank run by useless incompetent people
Can no longer log in. App just says 'Something went wrong.' If I change my App Pin by logging in via PC the issue goes away but only for a few weeks. OS is ColorOS 13 (Android 13). Would appreciate it if this technical problem can be fixed.
I received 2 letters from ANZ on Thursday. they both indicated that the illegal debit of $104 was being disconttinued because I didn't respond. I have no idea how I was supposed to respond because you letter included the illegal entry from my account. that proved to me that you had as much information as I have so what could I tell you. it has cost me 7.4 percent of my pension payment to have your incompetence indicate that there was nothing you would do. it seems that anyone can debit my
Only if your Einstein can you figure this app out. As a 70 plus, it's nothing but a pain in the butt. No such thing as customer service any more. As soon as I get into town, anz, your gone, useless, complicated and half the time you can't get in, like today.
A truly awful app from a mediocre bank. Do not recommend it to anyone who values their own time.
cannot get into my account and the app is trying to find it never had this problem before
Difficult to navigate for account management functions. where is the access online to customer support. All I wanted to do was reduce my credit card limit.
Have to quit the app and log in again to access funds that have just been received. The transaction shows up but funds are not available until logging in again. App forces phone to vibrate even when set not to vibrate.
not working neither is your email account impossible to collect you in any way Only thing left cancel everything and find a bank that has customer service as you don't have any
Extremely disappointed with the app and also the people supporting it. The simple process of raising a dispute for a transaction is so complicated. Every time a human comes up to chat, they ask for my address, email and contact number again and again. Looks like they don't even trust their own app. I can scroll up the chat and see everything that I provided. The humans chatting from ANZ side need it again and again every few minutes. VERY DISAPPOINTED!!!!
where notifications for transactions?
I don't know what's happening here but I cannot get onto the ANZ banking app. I can get onto the westpac app with out a problem that is from my home address but if I go to someone else's house I can usually access it .its so weird 😕 😐 😅 🙃 😑 😒 😕 😕 😐. I have uninstall the app several times and reinstalled it and have restarted my phone but to no avail. it's getting very frustrating 😕 😒 😑 😐 🙃 😪 😕 😒 😑 😐 🙃 😪
very annoying app and service charges un usual fees
Showing "Balance" on the account summary is misleading. No option to show "Funds" instead, which makes far more sense...
After a know your customer review they locked my app and I can't use it. I rang them multiple times but they keep transferring me saying its not their department. Nobody knows how to unlock the app. not helpful at all
support system is terrible, when you get an actual person to talk to they just feel like a bot too, no real answer. there transparencies is awful. don't loss your card as it might take a month to get a new one.
stop taking my money
The app’s chat option is completely not working.
Stay away from this financial institution. beyond useless and will cause you issues and problems that just don't new to occur. bank with anyone else
worst banking app ever, missing setting controls and doesn't navigate well 😕
Terrible app, doesn't even provide any transaction notifications
Why do I have to use an app whatever that is. I am nearly 80 and all I want to do is let you know I will be using my card while I am overseas.
Pathetic. having trouble for months, half the time Biometric log in does not work, but also doesn't give any notification it just greys out the keys. Now I cannot use the pin because of "too many failed attempts", even though IT HASNT CHANGED. switching to commbank, at least they have real time notifications. Get it together anz this is ridiculous.
very bad as they stole my money and closed my account which I have my Centrelink payment going into
This app is MVP at best. Tracking payments made via the app is a nightmare. It's clunky and outdated. It does the bare essentials okay. Don't expect any features other than that. I'd give it 1/2 star if I could. One star is extremely generous
When trying to redeem rewards it keeps crashing
ANZ thanks for avoiding responsibility again, by asking me to email when they know those at the email address won't do anything or send responses not related to my feedback. And by sending template responses asking for details of my phone etc and screen shot of issues with the app, when they can clearly see the issue has nothing to do with the app but to do with ANZ not accepting legal IDs like Qld Photo ID shows they won't do anything here either.
After going through the security process of updating my Gmail, less than two days later, the app wouldn't allow me access to my account. I called the 133350 number as per the instructions, only to speak to a very rude, and combative person, that kept talking over me, didn't offer an explanation of why the app was not allowing me access to my account, and was more interested in arguing with me than helping me, and this is not the first time.
there's no notification settings for credit card transactions in the APP?
I can't access different business profiles through the same CRN (I can on the desktop)....
very difficult to navigate and find things that should be simple
One of the most lacking banking apps you'll find.
Super account viewable on android was removed. Why? Who ever made that decision needs to be kicked
really annoying, EVERY month you have to click to turn on the payment reminders, which totally defeats the object! a really poor way of getting extra cash, I have ADHD and the whole point of a reminder is that it reminds me! but if I have to remember to turn it on every month it's USELESS!! I wrote to feedback but received nothing! come on ANZ you can do better.
Did notbhelp atall. Thanks
I experienced errors twice, not able to use the app until I uninstalled and reinstalled it again. I am wondering how much money anz wasted on this shabby app.
ANZ plus and Profile and security keeps coming up with an error message. Have had this issue for months even tried uninstalling and reinstalling still same problem.
doesn't install the icon. you have to re-open it in Playstore every damned time. painful
it does what it needs to. when it works! but sometimes it'll just, not??? it'll say "something went wrong, try again later!" then never work again. I've had to call customer service (which is the worst thing ever by the way) for them to reset it manually, which does fix the issue, but not for good! I've just given up using the app and instead use the website because at least that works!!
Sentiment summary
91%
Positive (4-5★)
6%
Neutral (3★)
4%
Negative (1-2★)