Review Insights · Google Play
ANZ Plus
Australia and New Zealand Banking Group Limited · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 46 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bank"
9 negative reviews mention this · 20% of all complaints
★★★★★ "This app/BANK doesn't seem to be USEFUL at all, i don't have passport or drivers license THIS APP IS NOT DIFFICULT TO USE🤣 BASIC & im trying to access my ANZ smart choice super" - Warren Honey
2
"update"
8 negative reviews mention this · 17% of all complaints
★★★★★ "lots of "service outage, trying to refresh" issues and very slow to update balance and only does so upon opening app. why not update amounts on your server while app isn't open and show the correct balance upon app opening?" - Paul Allan
3
"account"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Rubbish. I am ineligible as I created an ANZ plus account and no staff has helped me out." - J C (Engineer Cabbage)
4
"money"
6 negative reviews mention this · 13% of all complaints
★★★★★ "this is 100% scammer app is totally BS and I just found out they been stealing money from my savings and that's why most of my payment was unsuccessful and I tried multiple times calling and texting them no response (DO NOT DOWNLOAD THIS AP…" - Zaccariah Hector
5
"access"
5 negative reviews mention this · 11% of all complaints
★★★★★ "This app/BANK doesn't seem to be USEFUL at all, i don't have passport or drivers license THIS APP IS NOT DIFFICULT TO USE🤣 BASIC & im trying to access my ANZ smart choice super" - Warren Honey
📋 All 46 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
This app/BANK doesn't seem to be USEFUL at all, i don't have passport or drivers license THIS APP IS NOT DIFFICULT TO USE🤣 BASIC & im trying to access my ANZ smart choice super
useless experience with anz bank service
totally frustrating
using play integrity API to ban GrapheneOS
So convoluted and complicated, I can't say how much I hate this app and the bank itself. I don't understand why I have to have 2 applications to see everything and I can't access half of it from the internet. I have never dealt with such a useless bank, I can't wait to be rid of them. Never again with this bank.
Rubbish. I am ineligible as I created an ANZ plus account and no staff has helped me out.
this is 100% scammer app is totally BS and I just found out they been stealing money from my savings and that's why most of my payment was unsuccessful and I tried multiple times calling and texting them no response (DO NOT DOWNLOAD THIS APP)
hopeless. cannot use Singapore phone number ?????
lucky to get one star. Too bloody complicated. Hope anz is better
Reducing my review to 1 star due to how ANZ are managing their internal anz plus engineering team. The app could have been market leading, but due to ANZ's endless pursuit for greedy profit, we may never see another feature released for anz plus again. I'm shifting my money away to another bank for good
shame U have to have a passport or driver's licence to sign up😞
ten layers of ai with horrible text translation before talking to a real person only to be told that the person talking to me earlier In the day mislead me and wasted my time fighting through aforementioned AI layers.
Terminated my account after I put a grand in, and I'm yet to get my money back, thieving dogs
lots of "service outage, trying to refresh" issues and very slow to update balance and only does so upon opening app. why not update amounts on your server while app isn't open and show the correct balance upon app opening?
Don't receive text confirmation code, unable to make an account.
unable to update
really difficult to use
Your "advice" for me to provide all my personal information which you already have is curious to say the least and a complete waste of my time & yours! You are aware that I am overseas in the Philippines which you can easily verify! Unfortunately internet access is difficult and often not available! I am almost 83 years old and my computer skills are somewhat lacking! I have attempted to follow your instructions but so far I have failed! Nothing has changed in my personal details!
update required which i did now stuck in a loop and can't open
forced updates at inopportune times are crazy
disgusted
doesn't integrate or allow transfers with ANZ classic very well at all. The 'coaches' can't help with anything meaningful.
update disabled the App
I was keeping this account as a back up but apparently if you don't regularly use the card they turn the security up to 11 and when you do need to use it they will lock your card after the third lockout in a row the card was retained by an ATM closed all my anz accounts immediately
so bad I can't open and account because face recognition doesn't work I wish Anz fix this make it better because of that I have to open account with COM BANK
cant log in after update
The UI is confusing. There is a heavy emphasis on store, loans, and other products. The app is more designed as a means for users to see availability of other products rather than ease of use to manage the accounts. I cant even rename the accounts, even though the website states you can click manage under accounts section. No such section exists, and when I finally can see the accounts after hours of difficukt navigation, no such manage button exists.
says to update but won't allow me to this app is pathetic
it isn't working.
Update doesn't work, now locked out
it confus and stupid. impossible to do simple job
updated now won't open can't access money not happy
hopeless not good enough
can't open after the update
plagued with bugs. lock your account after every use. can take hours for an internal transaction and 0 support
nope ain't dope
Misleading and deceptive.
keeps sticking when updating so frustrating.
shocking-my other bank app don't ask for this many details that they already have on file, takes so long to set-up, whereas the other bank app pull your information that they've got
I have existing accounts with ANZ but this is like a completely new bank that sets up new accounts with a new contract, and the accounts aren't visible in the other ANZ app or Internet Banking.
i am trying to get started and adking me for a selfie...everytime i move and try different lighting it is plainly not accepting my selfie no matter what i do...it very frustrating
can't get any of my bank statement
To login you need to provide your Customer Access Number. Wouldn't it be good to be told where to find it?
If you're only intending to save and invest, it's a great app until you need to spend anything. You get little to no interest if you've taken money out say for travel or emergency, a horrible feature.
The last few days the ANZ plus app has given me big issues. Transfers not showing up in my app, unable to see transfer of funds from Flex saver to Everyday account. I contact ANZ plus team online after visiting a physical bank.. who can't help me. The bank staff can see the status of my accounts in their system, showing the money WAS moved and is there. However they cannot help me so I can pay my house deposit today. No response or help from ANZ plus on line not good enough.
could be better. I.e. getting locked out 3 times due to it thinking I'm scamming my self and waiting 1 and a half hours for a call
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
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Negative (1-2★)