Review Insights · Google Play
Apple Music
Apple · 720,880 ratings · ★ 4.6
4.6
★★★★★
720,880 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"music"
10 negative reviews mention this · 33% of all complaints
★★★★★ "Stop allowing AI music. Suddenly I have tons of artists I've never heard of in my feed and it all sounds generic." - Zane Edwards
2
"apple"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Music is so good and best, My account suddenly closed and no support from apple music" - Venkat Manohar
3
"song"
4 negative reviews mention this · 13% of all complaints
★★★★★ "App runs terribly on android. It sometimes doesn't know how to handle back button inputs, and it freezes way more than a premium app should. Just moving a song around in a playlist should not lock the app up for multiple seconds." - Theo Hoyer
4
"subscription"
4 negative reviews mention this · 13% of all complaints
★★★★★ "fraud app.. dont get subscription... without any reason they will just lock your account. and they will do it numerous times.." - Abhishek Das
5
"account"
4 negative reviews mention this · 13% of all complaints
★★★★★ "fraud app.. dont get subscription... without any reason they will just lock your account. and they will do it numerous times.." - Abhishek Das
6
"android"
3 negative reviews mention this · 10% of all complaints
★★★★★ "App runs terribly on android. It sometimes doesn't know how to handle back button inputs, and it freezes way more than a premium app should. Just moving a song around in a playlist should not lock the app up for multiple seconds." - Theo Hoyer
7
"doesn"
3 negative reviews mention this · 10% of all complaints
★★★★★ "App runs terribly on android. It sometimes doesn't know how to handle back button inputs, and it freezes way more than a premium app should. Just moving a song around in a playlist should not lock the app up for multiple seconds." - Theo Hoyer
8
"lock"
3 negative reviews mention this · 10% of all complaints
★★★★★ "App runs terribly on android. It sometimes doesn't know how to handle back button inputs, and it freezes way more than a premium app should. Just moving a song around in a playlist should not lock the app up for multiple seconds." - Theo Hoyer
9
"purchased"
3 negative reviews mention this · 10% of all complaints
★★★★★ "WHAT THE HELL IS WRONG WITH THIS APP? I PURCHASED FREE TRIAL, AND AFTER A MONTH, IT AUTOMATICALLY PURCHASED THE FREE SUBSCRIPTION, TOOK MY MONEY FROM MY ACCOUNT AND LOCKED MY ACCOUNT OUT?!!!!!!" - Melody Lacandola
10
"free"
3 negative reviews mention this · 10% of all complaints
★★★★★ "App runs terribly on android. It sometimes doesn't know how to handle back button inputs, and it freezes way more than a premium app should. Just moving a song around in a playlist should not lock the app up for multiple seconds." - Theo Hoyer
11
"trial"
3 negative reviews mention this · 10% of all complaints
★★★★★ "WHAT THE HELL IS WRONG WITH THIS APP? I PURCHASED FREE TRIAL, AND AFTER A MONTH, IT AUTOMATICALLY PURCHASED THE FREE SUBSCRIPTION, TOOK MY MONEY FROM MY ACCOUNT AND LOCKED MY ACCOUNT OUT?!!!!!!" - Melody Lacandola
12
"month"
3 negative reviews mention this · 10% of all complaints
★★★★★ "WHAT THE HELL IS WRONG WITH THIS APP? I PURCHASED FREE TRIAL, AND AFTER A MONTH, IT AUTOMATICALLY PURCHASED THE FREE SUBSCRIPTION, TOOK MY MONEY FROM MY ACCOUNT AND LOCKED MY ACCOUNT OUT?!!!!!!" - Melody Lacandola
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Stop allowing AI music. Suddenly I have tons of artists I've never heard of in my feed and it all sounds generic.
worst experience. The app is full of glitches Music stops playing on its own
won't play music from a search.
volume TOO LOW!! Seriously the volume is VERY low even when all the way up.
fraud app.. dont get subscription... without any reason they will just lock your account. and they will do it numerous times..
this app not even sign to know when we get a song for this in artel premium plans. Not worthy at all.
Music is so good and best, My account suddenly closed and no support from apple music
WHAT THE HELL IS WRONG WITH THIS APP? I PURCHASED FREE TRIAL, AND AFTER A MONTH, IT AUTOMATICALLY PURCHASED THE FREE SUBSCRIPTION, TOOK MY MONEY FROM MY ACCOUNT AND LOCKED MY ACCOUNT OUT?!!!!!!
logging in doesn't create a verification code on my trusted devices.
useless
Why are so many previously available songs unavailable now ?
Dùng tốt hdh của bon may di
Apple finally makes a good product and still finds a way to ruin it. I can not positively rate something that can lock you out for 24 hours with no reason and no way to let you back in early.
1 month free trail cheating full amount deducted from my account
totally bad
worst music app
Edit: This app runs horribly on the S26 Ultra. Skips songs randomly ~20 seconds in, app fails to open sometimes, menus never loading. Uninstall and reinstall now warrants a continously spinning loading icon on sign in with no actual progress. Needs fixed ASAP. Decent enough music app but it's killing my phones battery very quickly, even with songs downloaded.
you should fire your entire android app dev team for making this poor quality service.
though it is good to see this app here, but it makes it highly impossible for anyone to play a song without subscribing to apple, not good at all.
This app is cloned. Please remove all devices from this app.
Doesn't allow playback or download of the music previously purchased from iTunes
Couldn't transfer playlists to Apple Music. Told to go to Apple's accounts page (no link). Once there unable to to verify number despite entering code bc "something went wrong". No explanation given. Canceled my subscription during trial period so thankfully never had to pay.
"if it isn't broken, don't fix it", it's simple as that everything at the Home tab is deyum broken and unresponsive even though I have gigabit internet :/ what is this Apple?! your quality control is getting sloppy nowadays :c
cant access my purchased music, i cant even access any music i bought when i had an iphone basically money wasted hopefully i can download onto my computer so i dont lose all my music
Fake advertisement.. It said 1 month free trial and I bought it but the trial won't start they took the whole amount of the plan.. Fake app.. I don't want the subscription I want my money back
App runs terribly on android. It sometimes doesn't know how to handle back button inputs, and it freezes way more than a premium app should. Just moving a song around in a playlist should not lock the app up for multiple seconds.
i love 5.2.0 update and his colour is so beutifull. please give a update like 5.2.0
auto simmilar song recommendation is very bad
Amazing quality and interface, but playlist folders are broken on Android and have been for about 6 months. I hope this is able to get fixed.
I got off this app for a few years & decided to come back. It is worse than before. Too many glitches now, music keeps stopping to buffer & alot of songs unavailable. Also have Playlists showing on my old phone but won't show up on my new one. Back to YT music for me.
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)