Review Insights · Google Play
Arby's Fast Food Sandwiches
Arby's Restaurant Group, Inc. · 266,083 ratings · ★ 4.6
4.6
★★★★★
266,083 ratings
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Top complaints - extracted from 68 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
16 negative reviews mention this · 24% of all complaints
★★★★★ "Signed up for 1st time. Cant order from local arbys or use coupons from app. App deleted it seems like a scam" - D T
2
"food"
11 negative reviews mention this · 16% of all complaints
★★★★★ "this app is so stupid it doesn't even save your store or your address. they must be too cheap to spend the money( all the other food apps do.....) to have that info saved to your account. good bye app and good bye arbys." - C. Lam
3
"doesn"
8 negative reviews mention this · 12% of all complaints
★★★★★ "this app is so stupid it doesn't even save your store or your address. they must be too cheap to spend the money( all the other food apps do.....) to have that info saved to your account. good bye app and good bye arbys." - C. Lam
4
"arby"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Signed up for 1st time. Cant order from local arbys or use coupons from app. App deleted it seems like a scam" - D T
5
"every"
8 negative reviews mention this · 12% of all complaints
★★★★★ "what's the point? there are no points and no discounts. this is a useless app. Arby's needs to look at EVERY OTHER APP to see why they suck!" - Ed Wathen
6
"phone"
8 negative reviews mention this · 12% of all complaints
★★★★★ "how can an app have your phone number AND email, then tell you the account doesn't exist. Can't create a new account because it says my phone number is in use. Can't access Coupons if you can't get in the account. Guess I'll go another year…" - DIANA CLARK
7
"other"
7 negative reviews mention this · 10% of all complaints
★★★★★ "this app is so stupid it doesn't even save your store or your address. they must be too cheap to spend the money( all the other food apps do.....) to have that info saved to your account. good bye app and good bye arbys." - C. Lam
📋 All 68 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Signed up for 1st time. Cant order from local arbys or use coupons from app. App deleted it seems like a scam
this app is so stupid it doesn't even save your store or your address. they must be too cheap to spend the money( all the other food apps do.....) to have that info saved to your account. good bye app and good bye arbys.
Why would I use an app to pay full menu price, with no deals? Nah, McDonald's and Burger King are right across the street.
app does not enact coupons deals or specials successfuly.
new users get nothing
The app finally updated but it's still broken and still cannot log in. Never get anything for password recovery ever. this app has joined the dead app graveyard for me.
sucks buggy like the rest reviews say
Gave me a $3 for a french dip for spending $10, i spend $10.99 just to look at my payment afterwards to see i paid full price for the french dip. Don't advertise something and then not stick to it. I will no longer be ordering using this app.
useless app. can't order or use the coupon at all
You can no longer order sauce packets in the app, making it useless because you need to go inside to place/pickup your order.
They offer a deal , and then take it away
this app is horrible
Ordering multiple food boxes of the same kind restricts your ability to customize each one separately. You can customize the first box, but any changes make subsequent boxes affect the previous ones. This is quite inconvenient for group or family orders. Additionally, some sauce packets allow you to select only one, and if you need more, you’ll have to pay for them separately outside of the online order. ordering unavailable items or not in stock at a certain store refunds are a pain.
can't receive deals
Kissimmee location is thw worst. The food is never correct or fresh. The location never has their outside lights or menu board on. I will not be back nor would I recommend this location. I can not understand how the owner of this location can allow such poor customer service, allow the quality of the food to be served for the exspense that it costs the patrons to eat there. Does owner/corporate never just pop in and check out the condition of building and order food to see what is being served?
what's the point? there are no points and no discounts. this is a useless app. Arby's needs to look at EVERY OTHER APP to see why they suck!
the other reviews arent exaggerating. i made a new account, literally right after typing in the confirmation code, i got signed right back out. absolutely useless
haven't been able to sign in for two weeks
the app is trying to push some sort of subscription scam called fansclub. I expected a large corporation like arbys to earn their money by selling food not some stupid rewards club that costs extra.
terrible app can't place an order for anything and signs you out POS
When trying to buy a sandwich, it shouldn't try to push me Intk third party apps and services. I'd rather deal with a door to door salesman than deal with this garbage.
Unable to order a French dip due to an error saying I have to select the au just but the app not letting me make the selection.
fix your login system
Sucks!!
Slider unwrapped fell apart. Turnover in separate bag. Bag sealed so couldn't check contents. No offer of refund for missing turnover. Too far to go back to get one. Won't be going there again.
The app never allows for online ordering anymore. It only allows for delivery, at higher costs and fees of course. Yet I get spammed with emails and offers that I can't use for pickup or drive thru. I tried to be a customer but they essentially refuse my business.
how can an app have your phone number AND email, then tell you the account doesn't exist. Can't create a new account because it says my phone number is in use. Can't access Coupons if you can't get in the account. Guess I'll go another year without eating Arby's
This app is the worst I've ever used for a restaurant.It doesn't matter what brand of phone I use with it is useless Difficult sign in and then if I finally get signed in it is just the cow spinning forever lol. I have to use the website to mobile order. This has been an issue for years now.
the app is BARELY functional. why do you give your stores the option to have no edits or notes? anytime you press the back button you have to start EVERYTHING over again. its the WORST food app not to mention why are we charging for kids meal sides? that doesnt make any sense
False advertising. I received a text offering BOGO BBQ, but I could not enter the BBQ on the app. Store manager at Sparks, NV, told me corporate was in charge and too bad.
What a joke. ordered me a chicken sandwich made to order. so I waited about 5 min no big deal as long as it's fresh. fries and coke. a combo. my fries were so freaken cold. why would you give me a fresh chicken sandwich and cold cold fries. the chicken was nasty all breading and small as hell. I will never order food from them again. They used to have big chicken breast. not any more and the prices go up and quality goes down. I don't eat fast food much. only when I have to. Not anymore!!!!
Account logs out every other week, requires a text to your phone for every log in. Absolutely a waste of time for lack of deals. often get quoted 15-20 minute pick up, but the staff make it in 5 so it's cold upon arrival. Jumping through hoops every time I try to order is not worth it when every other company has good working apps.
Just doesn't work any longer. Payment never processes.
terrible website sucks
I have been trying to get this thing updated and open for a month it keeps saying it's down worst app ever, whoever you have running it should be fired.
App is broken. On the meals, you can't change your side or your drink selection so you're just stuck with what they automatically want to give you.
can't sign in. login form does nothing. build a proper login page, don't send me off to a browser. lazy development.
Haven't been able to log in for a week now. Keeps asking me to update my phone number which is already on file since I get text deal notifications. Every time I try to update, I get an error message and to try again later.
tired of having to up date every time I want to use you app, I'm just about to delete this app
if I could give this app a negative star I would. it doesn't and hasn't ever worked. this app sucks
Unable to Log In
Looks like your hiding some cost on the buy one get one free coupon. If someone is in a hurry they won't notice is the idea I assume. What is shown on the final payment before payment doesn't add up correct. Good job Jack in the box corporation for being shaddy and hoping people won't notice.
fail to authenticate
app does not work well. even Arby's employees tell customers to log into website instead of using app.
App has glitches with offers. Kicked me out and had to resubmit payment method. When I did, it didn't apply the offer and made me pay full price.
why is my phone not compatible with this app.
They've introduced dynamic pricing and prices will change when you check out. A pop up confirms this.
ordered off the app...would much recommend going to store to order. they do not seem to care about their system, seems im not the only one with this issue either, but if they do not have an item, you can report you didn't get that item, but they dont seem to give refunds or any feedback for that matter. not a customer friendly company.
the sucks, it won't take any of my credit cards
Dropped my account when logging in. Said I was using wrong phone number, change my phone number. Finally it locked up my phone. I could not restore app on my phone!
+ 18 more in the clipboard copy
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)