Review Insights · Google Play
Arriva Bus App
Arriva UK Bus · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 53 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"live"
11 negative reviews mention this · 21% of all complaints
★★★★★ "Unless I'm missing something, this is worse than the old app. I can't set a home and/or work location for quick journey planning. Journey planner doesn't give a list of my favourites or a select on map. Clicking on a live bus doesn't give i…" - Ally Cat
2
"buses"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Go back to your old app was much easier to see when buses where coming, the new app does work properly and is not very user friendly wouldn't recommend the app! please got back to the old one please" - misfit 86
3
"worse"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Unless I'm missing something, this is worse than the old app. I can't set a home and/or work location for quick journey planning. Journey planner doesn't give a list of my favourites or a select on map. Clicking on a live bus doesn't give i…" - Ally Cat
4
"ticket"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Unless I'm missing something, this is worse than the old app. I can't set a home and/or work location for quick journey planning. Journey planner doesn't give a list of my favourites or a select on map. Clicking on a live bus doesn't give i…" - Ally Cat
5
"stop"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Unless I'm missing something, this is worse than the old app. I can't set a home and/or work location for quick journey planning. Journey planner doesn't give a list of my favourites or a select on map. Clicking on a live bus doesn't give i…" - Ally Cat
6
"previous"
8 negative reviews mention this · 15% of all complaints
★★★★★ "the previous version of the app was much better and efficient. List of features that were better managed in the previous version of the app. 01. The live bus tracking was much better and very easily accessible compared to the newer one wher…" - jitothom jitothom
7
"arriva"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Live buses showing on my routes but disappointingly when you tap on a bus it does not show the times of arrival at each stop. For example the bus number 8 Middlesbrough to Netherlfields shows 1460,about this vehicle, app ticket, contactless…" - Bob Scott
8
"doesn"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Unless I'm missing something, this is worse than the old app. I can't set a home and/or work location for quick journey planning. Journey planner doesn't give a list of my favourites or a select on map. Clicking on a live bus doesn't give i…" - Ally Cat
9
"find"
7 negative reviews mention this · 13% of all complaints
★★★★★ "the other.I could find out what I needed and where I what to go and what time the bus goings this.one All I can see is. map." - Janet Wallis
10
"better"
7 negative reviews mention this · 13% of all complaints
★★★★★ "the previous version of the app was much better and efficient. List of features that were better managed in the previous version of the app. 01. The live bus tracking was much better and very easily accessible compared to the newer one wher…" - jitothom jitothom
11
"times"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Live buses showing on my routes but disappointingly when you tap on a bus it does not show the times of arrival at each stop. For example the bus number 8 Middlesbrough to Netherlfields shows 1460,about this vehicle, app ticket, contactless…" - Bob Scott
12
"other"
6 negative reviews mention this · 11% of all complaints
★★★★★ "the other.I could find out what I needed and where I what to go and what time the bus goings this.one All I can see is. map." - Janet Wallis
📋 All 53 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
absolutely shite
Unless I'm missing something, this is worse than the old app. I can't set a home and/or work location for quick journey planning. Journey planner doesn't give a list of my favourites or a select on map. Clicking on a live bus doesn't give it's timetable, just gives information about the bus' facilities (if its been entered) and a link to buy a ticket. To work out my eta I'm having look at departures for an upcoming stop as that's the only place I've found the progress of a live bus.
Go back to your old app was much easier to see when buses where coming, the new app does work properly and is not very user friendly wouldn't recommend the app! please got back to the old one please
Live buses showing on my routes but disappointingly when you tap on a bus it does not show the times of arrival at each stop. For example the bus number 8 Middlesbrough to Netherlfields shows 1460,about this vehicle, app ticket, contactless card payment, low access floor, security camera. No buses showing on live bus information at 8am today!
The latest update is useless. Nothing is working for me on my Android device. Unable to track buses or see departures.
the previous version of the app was much better and efficient. List of features that were better managed in the previous version of the app. 01. The live bus tracking was much better and very easily accessible compared to the newer one where it's hidden beneath layers of options. 02. Feature that stored my last 4-5 stops that was searched in memory to help quickly find the bus timings the newer app may look good on the outside but from a functionality perspective it's way worse than the old.
old app clears (idk how thats possible but it is), new app doesnt load bus stops, you can't see the times busses gonna be getting there tmrw (some bs), and it just feels clunkier somehow. bring back the old app!
All it's good for is buying a ticket. the tracking is inaccurate and often just blatantly wrong and has no use when it comes to planning. Even the ticket buying isn't that easy.
inaccurate bus times, new bus times for Redcar and Cleveland wrong, missing buses because of it, needs updating properly, when the bus says it's leaving Redcar clock at 14 mins past the hour and leaves at 10mins past the hour. THe bus app said 8.01am departure from where I live but came at 7.50am luckily I just caught the bus
When you think the Arriva service couldn't get any worse, they somehow manage it. It seems my village and any of the stops there no longer exist? Then when using stops from the next town over to find my bus to work, apparently there are no journeys available! hard enough getting to work not knowing if the bus will even show up/be on time - now I can't even check the times, never mind see if the bus is coming or not. The service is a disgrace.
WHY can't you click on a bus and see what time it will get to a specific stop! about just says " buy a ticket" POINTLESS. New app lacks functionality that the previous app had. Tried to engage with Arriva to point this out and see if they are going to include previous functionality but they wont even respond. Arriva have received hundreds of reviews and messages complaining about the downgraded app and are ignoring this. The idiots who created the Uno app must have got this gig.
I have to use the Arriva app frequently and every time I use this updated version it makes me wanna jump off my nearest bridge. It was perfect before, I have never seen an app get updated and have it's quality decline but thank you arriva, you have once again managed to disappoint me, as if your terrible bus service wasn't enough you had to go on ruin the app too. I really appreciate your company effort in keeping all your services completely unreliable and borderline usable!!
rubbish app and rubbish service busses always cancelled 😒
It doesn't seem to know the places busses go! said I had to change to get to MK station. The no 2 goes there!
Would give zero if I could. Tried setting account up and it kept logging me out and I had to create again. Live bus info inaccurate. App is really difficult to navigate so deleting it. Arriva need to do better.
Why wont the arriva bus app download on my samsung phone ??Why wont the arriva bus app download on my samsung phone
This app is terrible. In the old app I would buy tickets and scan them on the bus with no issues. Now with this app I can buy the tickets, but as soon as I activate them and then at the appropriate time to scan them. The QR scanner on their busses do not scan! I can't even use the app for its intended function!
If something works fine why break it this new Arriva app is completely unusable not sure what they've done but very disappointed 😞
The other app was much better/easier for timetable...
UI is unfriendly, I can't find any of my routes
poo!
The app ticket doesn't even scan on the bus half the time and the tracker doesn't adjust when the bus is late
they are delaying busses or not even showing up on route and feeling like they can change routes but i rely on them to get me to town as i have exama ans they are delaying me from getting to them. unbelievanble and disgusting. do better!
Had to set again my account as didn't transfer data from old, my journeys, places all gone. no option for Google pay or any other option than card. Poor ☹️
absolute waste of time
can't understand app ok with original
One star because I'm forced to provide a score. I have travelled on 2 cancelled services (cancelled according to the new app) and today on a service that, according to both the new app and new website, wasn't running. As others have mentioned, the previous app provided timing information for the whole journey and was accurately updated if there were delays or diversions. For those who were only interested in a specific bus stop, the original time was shown alongside the new expected time.
such a massive downgrade on the previous app
QR code never works on the bus
The only thing that is better than the old app is the presence of dark mode, everything else is worse, live buses, timetables are wrong etc etc
Well done arriva the first app never worked in all the time it was an operation very inaccurate and now this new app stop working altogether can't see any buses on the live map what's a pathetic company a pathetic company you are
how arriva approved this app. and how the testing department gave approval. worst ui. like developers' empty minds.
this app is AWFUL. somehow worse than the old one. it's so difficult to use and much more complex. the tracker is unbelievably inaccurate and overall it just sucks.
In the old I could access my favourite stops when in the route planner. There is no way to do that now.
this app is not senior people friendly.. I cannot navigate my way around it.. the other App was straight forward.. told you if there was a delay or a cancellation.. this is NOT just my view in my age group..
I really hate this new app. cant get where I need to be and keeps coming up with London places when im in North Yorkshire ....despite the fact I have my location on. Can't find the bus times at all. The old one was so much better and so simple to use. I've had to go back to using an old school timetable because I really cant get to grips with the updated version.
Even worse than the previous app!
I just upgraded to the new app and it doesn't recognise my log in. i have purchased 2 tickets that I can't get to, and if I click on reset password, it says check your email to reset password, but no emails arrive.
what is the point in having an app if it doesn't give you the bus times it just says no journeys available you couldn't just keep the other app which was alot better
lowkey bad, when you click the bus your tracking it doesnt show the stops its passed like the old app. Also told me to walk to a stop 35 minutes away although my nearest stop was 5 minutes away from me. Doesnt update the timetable of the bus when its delayed
New app is directing me to a bus stop 20min walk away from my house when there is a bus stop 5 mins away.
1st time using. Absolutely rubbish. can't find roads. Used location gor journey home and missed bus as app was 10 mins behind!!! Rubbish.
If I could give a zero, I would. This is miles worse than the older one, which was actually pretty decent. It's so difficult to navigate the app and just doesn't make any sense, despite many other people complaining about the same thing, it seems the devs are stubborn and attached to their wicked creation
Tickets (QR Codes) can't be scanned on the bus. I have purchased 4 single way tickets over the past 4 weeks, every time I have tried to scan them on the bus they do NOT work. Thankfully, the bus drivers have allowed me to board without needing to purchase a physical ticket. How is this an upgrade over the previous app which worked without issue? Tickets are Adult single north west Liverpool City Region Plus.
This is an awful upgrade. The old app was excellent.
Absolute downgrade from the previous app. The worst parts being the live map. You have to enter the bus route numbers to see live buses which you didn't have to before. It's too dark and no way to change that. The live bus icons are giant bus images now so it is harder to make out when there are multiple buses close together. And the 1 aspect that made me give a bad review which makes livetracking pointless. Live buses NO LONGER shows how late they are! worthless.
in need of sorting out, keeps jumping around, I'm in Yorkshire and it keeps jumping to Durham or York, or 🚌's disappear. As it is the app is of no help.
total joke can't find buses on maps every time u use the app it shows York which is no where i live ,needs 2 be more precise as 2 complicated especially for elderly users, not all bus stops r listed tells u to go 2 a stop that is further away then the one I use, finally find a bus for it 2 just disappear of the map you wait and find out it doesn't turn up as they've cancelled it, never tells you how late it'll be. Doesn't tell you which stop it's at so you have to judge where it is on map.
Firstly, the accounts that are giving 5 star reviews are simple minded bots. Secondly, it's far worse than the previous app; the "live tracking" is useless and doesnt state whether the bus will be delayed or cancelled- a blessed feature of the previous app. Thirdly, I noticed the app is precisely designed to ONLY account against potential loss of company income ( screenshotting a ticket). It severely bothers me that the company, in their infinite wisdom created this "upgrade". Very Horrible
the other.I could find out what I needed and where I what to go and what time the bus goings this.one All I can see is. map.
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Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)