Review Insights · Google Play
Atlas - Rewards Credit Card
Exto Inc. · 137,641 ratings · ★ 4.5
4.5
★★★★★
137,641 ratings
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Top complaints - extracted from 25 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
9 negative reviews mention this · 36% of all complaints
★★★★★ "I opened an account & made a deposit, but ran into an issue when asked to provide my ID. I explained that I had ordered a new one and only had a copy saved on my phone in the meantime. Unfortunately, that wasn't accepted, and they were unwi…" - Tantania “Tany” Conquest
2
"credit"
7 negative reviews mention this · 28% of all complaints
★★★★★ "I want to delete my account, but the chatbot just keeps telling me they've put in a support ticket and someone will get back with me within 1 business day. It was trying to charge an annual fee of $89 for $20 of credit. Actually insane. I'm…" - Autumn Glascock
3
"bank"
6 negative reviews mention this · 24% of all complaints
★★★★★ "Perhaps this app would be good if the Plaid verification worked, or your CS agents would try to resolve the issue instead of telling me to "connect a different bank or wait a few days". A response that I have received multiple times. Plaid …" - anne hamilton
4
"membership"
6 negative reviews mention this · 24% of all complaints
★★★★★ "this app is no good it doesn't help you get money and you constantly pay to close your account you have to get a ticket to get in line to be reviewed to close account my experience want to close it because I keep getting charged and not bei…" - Jay Brown
5
"company"
4 negative reviews mention this · 16% of all complaints
★★★★★ "look that bad about atlas they charge you 8.99 and they won't reimburse you and I closed it but this company keeps on trying g to charge me again why if I closed the account" - Jaime Portillo
6
"trying"
4 negative reviews mention this · 16% of all complaints
★★★★★ "look that bad about atlas they charge you 8.99 and they won't reimburse you and I closed it but this company keeps on trying g to charge me again why if I closed the account" - Jaime Portillo
7
"service"
4 negative reviews mention this · 16% of all complaints
★★★★★ "no customer service. only talking to AI. tried to activate my card but have been locked out already. really frustrating" - Melek McIntosh
8
"money"
4 negative reviews mention this · 16% of all complaints
★★★★★ "money taken without my permission and I wish to close this account in immediately" - Dauna Ellis
9
"cancel"
4 negative reviews mention this · 16% of all complaints
★★★★★ "will lower your credit score if you cancel membership" - Maritza Varela
10
"cancel membership"
4 negative reviews mention this · 16% of all complaints
★★★★★ "will lower your credit score if you cancel membership" - Maritza Varela
11
"deposit"
3 negative reviews mention this · 12% of all complaints
★★★★★ "I opened an account & made a deposit, but ran into an issue when asked to provide my ID. I explained that I had ordered a new one and only had a copy saved on my phone in the meantime. Unfortunately, that wasn't accepted, and they were unwi…" - Tantania “Tany” Conquest
12
"until"
3 negative reviews mention this · 12% of all complaints
★★★★★ "I opened an account & made a deposit, but ran into an issue when asked to provide my ID. I explained that I had ordered a new one and only had a copy saved on my phone in the meantime. Unfortunately, that wasn't accepted, and they were unwi…" - Tantania “Tany” Conquest
📋 All 25 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I opened an account & made a deposit, but ran into an issue when asked to provide my ID. I explained that I had ordered a new one and only had a copy saved on my phone in the meantime. Unfortunately, that wasn't accepted, and they were unwilling to wait until my physical ID arrived in the mail. As a result, they closed my account - and kept my deposited funds without issuing any refund. Very disappointing experience. I would not recommend doing business with them. Stay safe out there!
look that bad about atlas they charge you 8.99 and they won't reimburse you and I closed it but this company keeps on trying g to charge me again why if I closed the account
so confusing someny signing in
no customer service. only talking to AI. tried to activate my card but have been locked out already. really frustrating
Perhaps this app would be good if the Plaid verification worked, or your CS agents would try to resolve the issue instead of telling me to "connect a different bank or wait a few days". A response that I have received multiple times. Plaid states that it is your issue, which it clearly is as my bank shows it is connected. Not one single CS agent has any interest in sending the issue to anyone who can resolve it. I'm tired of trying. i'm glad it works for some people.
wouldn't acknowledge my password.
money taken without my permission and I wish to close this account in immediately
stop this trying to debit my cards. I don't use your cards are service. stop your stealing of my money I don't want anything to do with your company
seems like a scam, they withdrawl money from your bank and deposit to theirs without warning and very stressful to reverse it
I want to delete my account, but the chatbot just keeps telling me they've put in a support ticket and someone will get back with me within 1 business day. It was trying to charge an annual fee of $89 for $20 of credit. Actually insane. I'm so frustrated.
this app is no good it doesn't help you get money and you constantly pay to close your account you have to get a ticket to get in line to be reviewed to close account my experience want to close it because I keep getting charged and not being able to use anything since the first time it's really a scam to where I'm paying you all and I would just rather stop I don't feel out in this did anything to help me out you only gave me a $20 limit and seven and eight of it had to go to membership 🤦🏿
will lower your credit score if you cancel membership
does not let me in after I connect my bank. keeps repeating the process of connecting my bank. I knew this was too good to be true.
I have closed this account and they are still making unauthorized charges out of my checking account I wouldn't trust these people. They are getting sued for sure.
customer service is a joke. they will take payments every day every other day twice a week it doesn't matter normal credit cards normal payment schedule them whenever they want it they will take it. there is no Rhyme or Reason they alert you and let you know it's coming today there's no choice very sketchy and very Seuss of being a scam company
you guys make things too difficult and ask too many questions and then you say things that ain't their verified like my email question after question when you get together Dan we're glad to accept your card and work with you guys and you know get things going with my credit and things until then
false information. said I had a credit limit of 1000. but it's not showing
this was a setup and now I can't cancel my membership or account to get my refund back it was a complete and total waste. False advertisement
Subscriptions as far as the eye can see. Get robbed by a traditional bank with fees or get robbed by some fintech with guaranteed monthly fees and the absolute bear minimum customer service. What a joke.
Was ok at first. Each time you pay your balance it increases your limit. But lately they have been telling me my membership fee can't be processed and resetting my limit back to $10. I know they're lying because there is plenty in my account to cover it and they charge it right after they say they can't. Don't recommend.
won't let me delete my acc even though I haven't used it at all or remove my bank
why am I getting this, I do not have any atlas credit cards
this company get a zero I never setup direct deposit and my entire paycheck went to them not my bank and I haven't been able to reach anyone yet to cancel the membership which I tried to do for days now please do not use this company
so I really wanted a credit card to improve my credit,but had no idea it would be hard to cancel my membership if I so choose to. I opened the account May 3.2026 soon wanted to cancel but Atlas team did not cancel until May 7 2026. its a good credit building card.
still not understanding it
Sentiment summary
89%
Positive (4-5★)
4%
Neutral (3★)
7%
Negative (1-2★)