Review Insights · Google Play
Atlas - Rewards Credit Card
Exto Inc. · 156,049 ratings · ★ 4.6
4.6
★★★★★
156,049 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
6 negative reviews mention this · 32% of all complaints
★★★★★ "it's not what I thought. you have to switch you direct deposit and pay money before using it" - Timothy Lott
2
"credit"
5 negative reviews mention this · 26% of all complaints
★★★★★ "they gave me a 15 $ credit limit what a joke lol for 8.99 a month I should of came and checked the reviews first lol I see they are still charging folks after the cancellation . I started today and ending today. I wanted to see the layout a…" - Rare Rap
3
"account"
5 negative reviews mention this · 26% of all complaints
★★★★★ "don't used ts it deverts your pay from you bank account to this and canceling it takes ways too long and when I wanted to cancel and have my money in my account it said it would take 3 days" - Cameron Baylessdolan
4
"service"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Edit: I've just seen the developer's reply and sent the email. Waiting for response. Can't log in because I've changed my phone number. Clicking on customer service does absolutely nothing." - Shawna Stewart
5
"give"
4 negative reviews mention this · 21% of all complaints
★★★★★ "I was overcharged 85.20, and they refused to give me a refund. I am currently arguing with support to figure it all out, but they are seemingly not going to give me the refund. DO NOT USE THIS APP. They also have a membership fee that they …" - Benjamin Halligan
6
"membership"
4 negative reviews mention this · 21% of all complaints
★★★★★ "I was overcharged 85.20, and they refused to give me a refund. I am currently arguing with support to figure it all out, but they are seemingly not going to give me the refund. DO NOT USE THIS APP. They also have a membership fee that they …" - Benjamin Halligan
7
"joke"
4 negative reviews mention this · 21% of all complaints
★★★★★ "they gave me a 15 $ credit limit what a joke lol for 8.99 a month I should of came and checked the reviews first lol I see they are still charging folks after the cancellation . I started today and ending today. I wanted to see the layout a…" - Rare Rap
8
"card"
4 negative reviews mention this · 21% of all complaints
★★★★★ "I never received my atlas card and they want a payment. get a grip, follow up on your customers. Atlas is a joke" - Jeffrey Garner
9
"customer"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Edit: I've just seen the developer's reply and sent the email. Waiting for response. Can't log in because I've changed my phone number. Clicking on customer service does absolutely nothing." - Shawna Stewart
10
"customer service"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Edit: I've just seen the developer's reply and sent the email. Waiting for response. Can't log in because I've changed my phone number. Clicking on customer service does absolutely nothing." - Shawna Stewart
11
"wanted"
3 negative reviews mention this · 16% of all complaints
★★★★★ "they gave me a 15 $ credit limit what a joke lol for 8.99 a month I should of came and checked the reviews first lol I see they are still charging folks after the cancellation . I started today and ending today. I wanted to see the layout a…" - Rare Rap
12
"cancel"
3 negative reviews mention this · 16% of all complaints
★★★★★ "they gave me a 15 $ credit limit what a joke lol for 8.99 a month I should of came and checked the reviews first lol I see they are still charging folks after the cancellation . I started today and ending today. I wanted to see the layout a…" - Rare Rap
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Edit: I've just seen the developer's reply and sent the email. Waiting for response. Can't log in because I've changed my phone number. Clicking on customer service does absolutely nothing.
I was overcharged 85.20, and they refused to give me a refund. I am currently arguing with support to figure it all out, but they are seemingly not going to give me the refund. DO NOT USE THIS APP. They also have a membership fee that they do not advertise.
horrible services they dont answer or want to help they only want their payment but wont help out with issues on going
it's not what I thought. you have to switch you direct deposit and pay money before using it
I can't even get pass verification page, and once I hit go back it goes dark, I done clear cache, storage, redownload app not helps
don't used ts it deverts your pay from you bank account to this and canceling it takes ways too long and when I wanted to cancel and have my money in my account it said it would take 3 days
I never received my atlas card and they want a payment. get a grip, follow up on your customers. Atlas is a joke
Don't Use with Direct Deposit, can't even order Walmart groceries!
THIS IS NOT A CREDIT CARD THEY MARKETED AS A CREDIT CARD IT'S JUST A DEBIT CAR this is so ridiculous I didn't even want the $89 annual membership I was just clicking on the button to see what it entailed and all of a sudden it's signed me up for an 89 dollar membership then when I get the card it tells me to activate it no matter what they tell me per their instructions I cannot activate it to save the life of me.... and then these guys respond as if I haven't tried to contact them... nah mean?
It Is A Trap. They have no option to deactivate the account and keep charging me and no one answers their customer service. There is no actual purpose to this app either. If you want a service like this one but a real one, message me ill give you info, but dont trust liers and cheats like this one. I just wanted to see what it was. ow I can't cancel my membership and they keep charging me.
this is a bad credit card service if you enroll in the annual service they will automatically take your almost $100 right out of your checking account without even asking they just take it then you have to wait 10 days for a refund to get the money back meanwhile they leave you broke with a $10 credit there is no $1,000 sign up bonus it's all a scam don't do it guys
DO NOT USE THIS APP !!! THIS APP TOOK EVERY LAST CENT OF MY MONEY OUT OF MY BANK ACCOUNT!!!!! I can't get up with anyone to find out what is going on, all I did was download the app for a line of credit which I didn't use at all but they robbed me blind and now my bank wants to close my account because ATLAS took everything out of both my accounts!! I have since blocked them from my bank account but they refuse to give my money back , BEWARE OF ATLAS THIS IS A FRAUD APP THAT WILL RIP YOU OFF!!!!
stop begging for reviews.
predatory pretending lending, they will take $15 from your account every week or every other week I'm preparing to sue them right now I practice law and this is a joke. credit is a right and is based on a consumer transaction and they literally charge you for everything, $90 for a metal card, Even if you accidentally click on it you cannot cancel and it will bill your account within 24 hours.... I highly recommend anybody stay away this is just a scam and a money pit.
lier lier
App is misleading and confusing to use. Customer service is a joke and takes hours and hours to get a response and when they do, they ignore you and just give a boilerplate response that solves nothing.
don't waste your time. the ads are a lie. you start with ten bucks. and you have to pay 8.99 to even be able to spend ten bucks . rip off scams!!!
they gave me a 15 $ credit limit what a joke lol for 8.99 a month I should of came and checked the reviews first lol I see they are still charging folks after the cancellation . I started today and ending today. I wanted to see the layout and exactly what I was getting totally not worth it kik off is way better even if it's just a trade line you can't spend lol I'll just stick with kikoff if I'm still charged monthly or if my credit is affected I'll be pissed
its taking money saying I have to pay for this membership I though I could just throw extra couple dollars on it but it took it saying I owe money now
Sentiment summary
91%
Positive (4-5★)
4%
Neutral (3★)
4%
Negative (1-2★)