Review Insights · Google Play
ATM Cash Advance・Instant Money
ATM.com, Inc. · 51,393 ratings · ★ 4.5
4.5
★★★★★
51,393 ratings
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Top complaints - extracted from 23 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
9 negative reviews mention this · 39% of all complaints
★★★★★ "could not get a cash advance but they are taking 4.99 out of my account." - narcissa clink
2
"cash"
8 negative reviews mention this · 35% of all complaints
★★★★★ "could not get a cash advance but they are taking 4.99 out of my account." - narcissa clink
3
"advance"
8 negative reviews mention this · 35% of all complaints
★★★★★ "could not get a cash advance but they are taking 4.99 out of my account." - narcissa clink
4
"cash advance"
4 negative reviews mention this · 17% of all complaints
★★★★★ "could not get a cash advance but they are taking 4.99 out of my account." - narcissa clink
5
"advances"
4 negative reviews mention this · 17% of all complaints
★★★★★ "This app really went downhill! I was able to get cash advances all of a sudden they don't have enough information from me.... nothing has changed! I tried to get a hold of customer service it's been over a month and no response! screw this …" - Nathon Beall
6
"nothing"
4 negative reviews mention this · 17% of all complaints
★★★★★ "This app really went downhill! I was able to get cash advances all of a sudden they don't have enough information from me.... nothing has changed! I tried to get a hold of customer service it's been over a month and no response! screw this …" - Nathon Beall
7
"customer"
4 negative reviews mention this · 17% of all complaints
★★★★★ "This app really went downhill! I was able to get cash advances all of a sudden they don't have enough information from me.... nothing has changed! I tried to get a hold of customer service it's been over a month and no response! screw this …" - Nathon Beall
8
"been"
4 negative reviews mention this · 17% of all complaints
★★★★★ "This app really went downhill! I was able to get cash advances all of a sudden they don't have enough information from me.... nothing has changed! I tried to get a hold of customer service it's been over a month and no response! screw this …" - Nathon Beall
9
"scam"
4 negative reviews mention this · 17% of all complaints
★★★★★ "1st off u idiots cant get me an advance bc data is limited but had no problem telling me to link my banking information just to get denied. then I cant close my acct bc some other user is in process of closing it. BEWARE PEOPLE, THAT TELLS …" - Anonymous
10
"bank"
4 negative reviews mention this · 17% of all complaints
★★★★★ "1st off u idiots cant get me an advance bc data is limited but had no problem telling me to link my banking information just to get denied. then I cant close my acct bc some other user is in process of closing it. BEWARE PEOPLE, THAT TELLS …" - Anonymous
11
"card"
4 negative reviews mention this · 17% of all complaints
★★★★★ "I've been writing to customer support about my cash advance still showing that I owe a balance even though I paid it off and shows on the app that I did. I've sent even a screenshot showing that it was paid off but for some reason it shows …" - Monica Gomez
12
"reason"
3 negative reviews mention this · 13% of all complaints
★★★★★ "its one of the worst cash advance apps I would not recommend this to my enemy. what good is a cash advance app that never gives cash advance. I mean its the reason you created the app in the first place." - Robert
📋 All 23 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
after using this for some time I have come to find it's more of a hassle than a convenience. takes forever and has withdrawal conditions I'd rather skip
could not get a cash advance but they are taking 4.99 out of my account.
its one of the worst cash advance apps I would not recommend this to my enemy. what good is a cash advance app that never gives cash advance. I mean its the reason you created the app in the first place.
This app really went downhill! I was able to get cash advances all of a sudden they don't have enough information from me.... nothing has changed! I tried to get a hold of customer service it's been over a month and no response! screw this app
1st off u idiots cant get me an advance bc data is limited but had no problem telling me to link my banking information just to get denied. then I cant close my acct bc some other user is in process of closing it. BEWARE PEOPLE, THAT TELLS ME THAT THEY ARE LEAKING OUT MY PERSONAL INFO..SCAM,SCAM SCAM STAY AWAY
I've been writing to customer support about my cash advance still showing that I owe a balance even though I paid it off and shows on the app that I did. I've sent even a screenshot showing that it was paid off but for some reason it shows I have a balance owed. Someone got back to me by email telling me to link my bank account and to pay my balance because it shows my bank account isn't linked. Hello!!! My bank account is linked and my card, that's not the problem. Wrote them back and nothing!!
every time I put my card in some kind of error
uses Plaid for banking and my bank isnt in its choices… scam
They charge you $3 for being inactive. God forbid life happens and they take your earnings from you. I'm uninstalling this app!
Useless scam of an app. I applied twice with my bank accounts that have positive activity and have had for over a year and they still denied me. The application for instant cash takes a million years to process so there's nothing "instant" about it and seems sketchy when other instant money apps just require you to connect your bank and bam, instant money. This app is garbage and I'll never use it again. Deleted account and uninstalled immediately.
can't even verify my email
Do not use this app at all, i used it for a while until they gave me a run around for the payments that they only half paid, after I accepted that this was just the case, they then charge their fee to my account multiple times. stay far away from this app please read my edits for the full story
Error when I try to add my debit card. probably done purposely. Uninstalling this trash.
I haven't been able to get an advance. it logs into my direct express account through plaid and at the very last step it tells me there's no account available. I get social security every month.
I have changed password and it will not login into the account in order for me to close the account
Completely done with this app was finally able to update my card.You charged me the 4.99 for the monthly subscription.But now you're saying i'm ineligible for in advance, because of my old debit card that I have replaced, and you took the subscription payment from the new card as soon as I added it..So i'm completely done with this app. And I do not recommend anyone use it.
I'm having issues with my App. I repaid my ATM cash advance on June 17, 2026 and it's still isn't reflected on my account. I was hoping to get another cash advance by now. I've sent several emails and haven't gotten a response back. This is very poor customer service and is honestly ridiculously.
This is a scam company who promises cash advances, then pulls a bait and switch. Report them to the CFPB, FTC, and your state's Attorney General.
this app won't work on my Google pixel it says it's an unofficial app
I've been emailing them about my acct for over 3 months with no response. Poor communication
extremely aggressive collection tactics... stay away
Advertises instant advances then doesn't approve a linked bank account until days later.
Edit: Management says to email them, but they don't respond. It won't let you get any more cash advances. They give you a bs reason about how you are ineligible based on limited account data. Customer service repeats the same email about how it's due to failure repay, deposits, or past repayments. Responding to explain how none of that applies, they just say the same thing back. They don't even read emails. I check back monthly and nothing changes. I get the same reason why I can't advance.
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
8%
Negative (1-2★)