Review Insights · Google Play
Audible: Audiobooks & Podcasts
Audible, Inc. · 1,740,127 ratings · ★ 4.6
4.6
★★★★★
1,740,127 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"customer"
4 negative reviews mention this · 20% of all complaints
★★★★★ "worst customer service ever. Don't care about the members at all. Don't even care about retaining members apparently. can't do anything beyond what they see on the screen at a prompt. canceled" - Grayson Topping
2
"books"
4 negative reviews mention this · 20% of all complaints
★★★★★ "terrible. waste of money. the books you want to read need credits and after paying you can't read more than one books" - DIVYA KAMATH
3
"book"
4 negative reviews mention this · 20% of all complaints
★★★★★ "terrible. waste of money. the books you want to read need credits and after paying you can't read more than one books" - DIVYA KAMATH
4
"listen"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Bad reception? Get ready to wait for the app to decide it can't sell you anything before allowing you to listen to what you've already paid for. The new layout is terrible. I thought they reverted back after so many people complained, but I…" - Drew M
5
"without"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Long time customer to this billion dollar company. It is embarrassing that I can not link my account to the app on a Samsung phone. An app that fails at the basics and charges you money is a contributor to the rise of piracy. Why is it that…" - Taylor Coffman
6
"downloaded"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Long time customer to this billion dollar company. It is embarrassing that I can not link my account to the app on a Samsung phone. An app that fails at the basics and charges you money is a contributor to the rise of piracy. Why is it that…" - Taylor Coffman
7
"month"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Uninstalled this because the damn mini player kept popping up. ditched it with almost a full month of the subscription left. If I want to listen, I will open the app, I don't need that thing constantly going. The damn app was like a virus w…" - Anthony Andrew
8
"playing"
3 negative reviews mention this · 15% of all complaints
★★★★★ "this is a great app in so many ways.. easy to use great quality and so many options. But when connected to a bluetooth stereo there was no way to stop it playing without uninstalling. I turned of all auto play settings and tried force stopp…" - Huey Parker
9
"free"
3 negative reviews mention this · 15% of all complaints
★★★★★ "the app is really good but it has some kind of glitch so you will only get 1 free book overall and there teck-suport dosen't really exist" - Shona Heaton
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
worst customer service ever. Don't care about the members at all. Don't even care about retaining members apparently. can't do anything beyond what they see on the screen at a prompt. canceled
Bad reception? Get ready to wait for the app to decide it can't sell you anything before allowing you to listen to what you've already paid for. The new layout is terrible. I thought they reverted back after so many people complained, but I guess they were just adding back the features they removed in random places. Either way, still a garbage app. It's amazing how Amazon manages to take great products but deliver them with garbage apps.
Long time customer to this billion dollar company. It is embarrassing that I can not link my account to the app on a Samsung phone. An app that fails at the basics and charges you money is a contributor to the rise of piracy. Why is it that open source thievery is safer, more reliable, and easier to use than this nonsense. Don't go anywhere without internet, you literally will be denied products you paid for and downloaded on your device. Check what they do to smaller authors.
terrible. waste of money. the books you want to read need credits and after paying you can't read more than one books
Uninstalled this because the damn mini player kept popping up. ditched it with almost a full month of the subscription left. If I want to listen, I will open the app, I don't need that thing constantly going. The damn app was like a virus wouldn't close unless I went into the app settings and forced stopped it. Not worth it.
Pues yo quisiera convertirme en suscriptora pero dado que me es imposible encontrar los libros gratis, siento que estaría dándole mi dinero a una app mentirosa.
annoying ui, keeps showing me ads. i am a paying customer f off with the ads
I subscribe. I download books. it's a point of downloading, I thought is so that you can listen to things when you have a poor cell signal, or no cell signal. that's not the case. it works fine when you have a good signal, and it works fine in airplane mode but when there is a marginal signal it cuts in and out. I thought I downloaded it? what kind of idiotic design is this?
LIES ABOUT THE NUMBER OF BOOKS YOU CAN READ! Their standard subscription is one book per month. But they don't say that when you're subscribing. They lie that you will have access to all their library. Once you subscribe and pick a book you like, they then charge you extra for the next book or force you to get a more expensive subscription. I'll be canceling at the end of the month. More false advertising from the ultra greedy.
very bad selection and its wayyy too expensive for what they provide
app is ridiculously low volume. to have it loud enough to hear you need to turn it up so much you get hearing damage when the ohone makes any other noise. they are aware of this but done nothing to correct it.
after 2 months free trial provided by jio voucher. but don't able to make account on this app. showed me alert ❗
Auto-playing a "recommended title" by default at the end of my current book is extremely annoying.
These companies draw you in with a 1 month free trial, but you MUST give them.your card info. If I like the app/service I will renew, but to require card info for a free trial is ridiculous. HARD PASS for me.
Can't play my downloaded purchases without internet connection. Consistently. For years now. This has been an issue on iOS and Android and persists through all updates so assume it's a design choice. Without internet the entire app gets greyed out and nothing short of accessing the internet will fix it. And it can happen in the middle of playing a book- app just decides to cut off access. and your gigabytes of downloads become completely useless. Worthless.
this is a great app in so many ways.. easy to use great quality and so many options. But when connected to a bluetooth stereo there was no way to stop it playing without uninstalling. I turned of all auto play settings and tried force stopping audible but it just reopened itself and started again. I tried to just pause it but it would automatically unpause. so I was forced to uninstall
I hate how the app opens to suggested purchases instead of books I already own and am in the middle of listening to. I have to tap around several times to do what I want. It feels like an ad I can't skip instead of a bookshelf.
the app is really good but it has some kind of glitch so you will only get 1 free book overall and there teck-suport dosen't really exist
The interface is wonky. Some chapters won't let me navigate at all. Some will jump back to the first chapter when I try.
The app has issues that have not been fixed for weeks, and when trying to get in contact with support im greeted by a "person" that talks like chatgpt in its early versions, and halfway through reporting my issues the customer care specialist 'Allen' just closes the conversation. Putting me back to the start despite the audible customer support chat function stating that I will have 24 hours where the chat will stay active.
Sentiment summary
90%
Positive (4-5★)
2%
Neutral (3★)
7%
Negative (1-2★)