Review Insights · Google Play
Authenticator - 2FA & Password
FIRE Ltd · 972 ratings · ★ 2.5
2.5
★★★★★
972 ratings
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Top complaints - extracted from 70 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
10 negative reviews mention this · 14% of all complaints
★★★★★ "This isn't what I wanted. Iwant it removed and my money refunded." - Paul Triska
2
"authenticator"
9 negative reviews mention this · 13% of all complaints
★★★★★ "never used and never wanted since there are free Authenticators." - Elaine Baughman
3
"card"
8 negative reviews mention this · 11% of all complaints
★★★★★ "fraud alert. had to lock my card" - Joshua Pettyjohn
4
"cancel"
8 negative reviews mention this · 11% of all complaints
★★★★★ "I accidentally purchased the app, immediately uninstalled and cancelled the subscription. But, I cannot get my $39.99. How is that possible?" - Yalcin Haksoz
5
"work"
7 negative reviews mention this · 10% of all complaints
★★★★★ "did not work" - Donald Deross
6
"free"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Only free for 3 days, virtually an advertisement." - Philippe Nutis
7
"charged"
7 negative reviews mention this · 10% of all complaints
★★★★★ "FRAUD. notice banner of no charge to register. no dollar amount displayed. but required visa card??? stupid me...Asa I hit register, I was charged 34.76. my bank was on it, thank goodness" - EMA
📋 All 70 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
fraud alert. had to lock my card
I accidentally purchased the app, immediately uninstalled and cancelled the subscription. But, I cannot get my $39.99. How is that possible?
There is no way to cancel subscription before trial periods end. do not understand how to use app
did not work
Only free for 3 days, virtually an advertisement.
charges fees. said was free, but is not
This isn't what I wanted. Iwant it removed and my money refunded.
Fraud again. I do not know how this billing started.
FRAUD. notice banner of no charge to register. no dollar amount displayed. but required visa card??? stupid me...Asa I hit register, I was charged 34.76. my bank was on it, thank goodness
too hard to figure out!
I never ordered this but was charged. Is t his malware? if not please credit my account-
I didn't download this app! suddenly I noticed I have been charged! I want refund! how can I do it?
Can't cancel this! Waste of money!
I'd give it zero stars if I could. Did not seek the app. It then froze my phone. It will not allow me access to cancel the service. Website will not open. Do not trust this app.
tried to cancel, it won't let me. DO NOT SUBSRIBE!!
how do I get rid of this app?
I did not purchase this.This is what you folks do at google under our radar.I am going to be watching you more Now Google Play.
I have paid for a year's subscription and the app wont work
it doesn't work. I don't want it. please cancel. I was in the hospital and couldn't delete this. please cancel and give me any funds back.
i hate this app. i cant cancel it after 3 days!! no way to cancel it.
how do I cancel?
What a pain!
never used and never wanted since there are free Authenticators.
this app is a scam trying to imitate the bitwardarn app do not download it report it they abused the advertisement system above trusted secured authenticator apps. this app will likely share your secret keys will any two factor authentication requests untrusted app made by an insecure developer remember use Microsoft authenticator or authy or bit warden and make sure you don't install any third party add if an ad has an advertisement for an authenticator stay away
horrible!!!!!!!!
Using misleading ad placements to confuse people looking for the Microsoft authenticator
Do not download this app, I don't fill up for the subscription on this app but it will automatically deduct to my gcash account for the subscription, even I don't use this app. please return back my money. I don't use this app.
ads for days, you also need to pay to use it
This is not the app you are looking for! they probably pay a lot of money to come up in the sponsored list first thing if you look for Microsoft Authenticator. STAY CLEAR! Full of ads and asks to access your data!
ببتیب شگن
hard to understand and use
too much ads
fake
deceptive app designed to trick you into installing it, it's pretending to be forgerock authenticator
fraud it said it would be 0 charge to activate yet it charged me 34.79. now can't reach the email address they provided. Your response is just another lie. You have changed it so many times, I wrote again asking for my money back. My bank is investigating your fraud. it never said anything about additional services, it only said it was 0 dollars to activate, then automatically redirected me to some sports link wanting money knew something wasn't right, it's a scam
This app is a scam designed to trick people into clicking it then stealing their money and possibly data in addition to just displaying a series of ads
scam. sports thing. wants credit card info
I was charged without consent for this app. I am now working on getting a refund, although it's proving very difficult.
get this one if you want a million cookies tracking your internet usage forevermore
as soon as you open this authenticator, the one used for the UKs patient access App. it asks for your credit card details to validate your location, very very very dangerous. Can only assume this is a Trojan of some sort.
you need to pay to use it
freaking Advertisement
Asks for money to do anything, and it's loaded down with ads. I installed, didn't subscribe, and uninstall. all in less than 30 seconds. a new record
most features don't work without payment
This is a scam!!! DO NOT USE!!! They are not Microsoft!!!!
It comes up first when searching for Google Authenticator (while Google Authenticator comes 2nd) and the AI description insists that it is free, but when on it, it first starts off with a disguised ad that takes you off on a tangent and tries to get you to pay for that random thing misleading you into thinking it's the app, and if you bypass it then the app tries to force you to pay for an expensive plan to use the app. Seems totally illegal.
ask for the Microsoft authenticator and get this garbage instead it shouldn't have come up on the search results it's not Microsoft don't install it
evil app. pure evil.
had to pay
I was trying to install another authenticator and it spammed/redirected me to something else that I accidently charged my card to something else. I hate these apps that force advertise other stuff, and this was terrible. I had subscribed to something monthly that I didn't know. Thankfully I hope I cancelled it.
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Sentiment summary
35%
Positive (4-5★)
8%
Neutral (3★)
57%
Negative (1-2★)