Review Insights · Google Play
Authenticator App - 2FA Auth
Universe Digital Hizmetler · 63,511 ratings · ★ 4.5
4.5
★★★★★
63,511 ratings
🎯 Build a better version
Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"code"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Forced to use this app to login to a necessary gov website to receive required code with no other option available. Then forced to provide my credit card info." - Lisa Keathley
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
didnt even let me use the app before asking for a rating...
terrible. 2fa auth is not something that needs to be paid for, uninstalled the app and reinstalled it and suddenly no info was there i was locked out and now i have to probably make a new rockstar account because of this app. would rate 0 stars if possible
Forced to use this app to login to a necessary gov website to receive required code with no other option available. Then forced to provide my credit card info.
I would give zero stars. App won't allow to do anything. I tried to cancel and sent several emails to support requesting to cancel and not onlybare they not responding, but they are charging us as well
disgusting and frustrating
asked for review before even used
first thing this app does when you open it is ask for a review. Bro I dont even know what your app looks like yet
trash
garbage
This immediately tried to get me to pay. That's how I knew I downloaded the wrong app.
Your\n App isn't letting me get rid of the subscription. I'm just trying to get rid of it. So I don't have to pay money for it, and I'm getting mad, I'm gonna write a bad review if you all don't actually help me return it.
False advertising. The app only has a FREE TRIAL. Then it is charge upon charge. I'm not providing my cc# for a free trial. I provide only upon purchase of item.
HOW IS THIS 4.5 STARS??? I CANT EVEN MAKE 1 KEY BEFORE IT SHOWS A PAYWALL???
you literally need to pay for it to even work as an authenticator app.
hate this
pay to use it. not worth
very messy & really annoying process in the middle of the logging. 😇🤐😬
deceptive false advertising
Demands i need pro to even scan a qr code!
to much of a bother
Used this once then when I needed to get my authenticator code. Amonth later I had to repay a subscription just to get it. instantly removed. ridiculous paywall.
for asking before I even used the app
trash
WHY NEED PRO TO SEE CODE. ITS STUPID IVE NOW LOST MY ACC TO THIS
It's wants a scan code but theres nothing to scan. Totally Worthless. Uninstall and unsubscribe
it's forcing me to do the 3day trial witch I don't wanna do and I can't scan any QR codes bc when I do it makes me do the 3day trial or pay witch I don't wanna do this app just wants your money
yeah this app is garbage
asked for a review after 1 second of use
poor... will push for paid version and doesn't take no for an answer
They are still trying to charge my debit card for this app that I have already uninstalled & deleted Please delete all my card information& stop trying to charge me
paid trash
horrible
I just wanted to sign into sometimes, forces you to try and purchase their subscription to even use, -10/10 actually just looks like a scam app
not helpful at all.
My yearly subscription didn't carry over to my new phone even though it's using the same account, my other authenticator app did. I won't better giving this company any more money, that's for sure.
not free. cannot be used atall without purchase.
does.not work
this is stupid
to many adds
same paywall like everyone else
does nothing without payment. completely useless.
doesn't work without paying.
completly usless. i needed to log into my school email to put in my yearbook quote so i do that. when i put in my email details im told to use authenticator. so, i intalled authenticater then it tells me to scan the qr code... i dont have 2 phones? how on earth am i gonna do thay. so i do manual and that does absolutley noting and its complety usless now i wont have a year book quote. thanks alot-ollie
not letting me in my Instagram cause of have to pay
How can I uninstall this app, so they stop charging me?
Impossible to authenticate by scanning a QR code with your phone camera which is on your phone screen. Followed alternative instructions to copy and paste code and every time I submit it pops up and asks me to sign up to the paid version so I can't proceed. This app literally has one job and it can't do it.
was trying to get a code but was hidden behind a paywall
7.99€ a week. thanks, I don't need
worst app ever I enter the manual code but it keeps teleporting me to the premium version and telling me to buy it
free my arse
+ 4 more in the clipboard copy
Sentiment summary
89%
Positive (4-5★)
5%
Neutral (3★)
7%
Negative (1-2★)