Review Insights · Google Play
Authenticator App - 2FA Auth
Universe Digital Hizmetler · 47,517 ratings · ★ 4.5
4.5
★★★★★
47,517 ratings
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Top complaints - extracted from 50 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
6 negative reviews mention this · 12% of all complaints
★★★★★ "I don't understand why I have to use this in order to login to my nhs account" - Iliyana Encheva
2
"subscription"
6 negative reviews mention this · 12% of all complaints
★★★★★ "cant use anything without it asking to buy a subscription" - Harr6 Jones
3
"free"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Not free. After installing a pay wall pops up with pro subscription details. If you're not careful you can accidentally endup with auto fill doing it's thing before you realise what's happening." - fran lees
4
"anything"
5 negative reviews mention this · 10% of all complaints
★★★★★ "cant use anything without it asking to buy a subscription" - Harr6 Jones
5
"authenticator"
5 negative reviews mention this · 10% of all complaints
★★★★★ "its not free. I was told to download this to click and authenticator link. it keeps going right back to "purchase pro". it doesnt do anything unless it wants me to pay. yeah the pro is for unlimited, but when I cant even do it once for free…" - Madame Costello
6
"unless"
5 negative reviews mention this · 10% of all complaints
★★★★★ "its not free. I was told to download this to click and authenticator link. it keeps going right back to "purchase pro". it doesnt do anything unless it wants me to pay. yeah the pro is for unlimited, but when I cant even do it once for free…" - Madame Costello
📋 All 50 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
sucks that I HAVE to use this.
asks me to rate before giving me a chance to use.
no good
I don't understand why I have to use this in order to login to my nhs account
I don't know what this app is or where it came from but I've been being charged
give me more than 30 seconds before you ask me what I think about it and I might change my mind
cant use anything without it asking to buy a subscription
Not free. After installing a pay wall pops up with pro subscription details. If you're not careful you can accidentally endup with auto fill doing it's thing before you realise what's happening.
Wants you to do the trial for Pro before doing anything.
it is not free. asking to pay after 3 days.
scam
Have to pay to use
terrible do not get
its not free. I was told to download this to click and authenticator link. it keeps going right back to "purchase pro". it doesnt do anything unless it wants me to pay. yeah the pro is for unlimited, but when I cant even do it once for free.
completely worthless. this pos app hides behind and expensive paywall when all i want is a simple auth. for Eneba. not wasting money for only 1 thing. greedy af
I can not access my old account with my old phone this app has little to no help centers and no way of gaining access from a different phone and lost an account worth thousands of dollars
Paid it's way to the top of the search for the Microsoft authenticator. Not going to trust anything that relies on pretending to be a bigger name app.
subscription?
tried to unsubscribe right after I realized I downloaded wrong Authenticator.
forces you to get their paid plan
⚡SERIOUS SCAM WARNING⚡ apparently WHATEVER THIS IS iz charging me $10 a week for what did I use this application a single time much less on a weekly basis did I even get it with my account? for no reason in the universe would I ever pay $10 a week for ANYTHING that is a straight up lie ⚡SERIOUS SCAM WARNING⚡
I would give 0 stars if possible. NOT LEGIT DO NOT DOWNLOAD THE ORIGINAL 2FA APP DOESN'T ASK FOR YOUR CARD DETAILS, NOR DOES IT LOCK YOUR ACCOUNT FOR DIRECT DEBIT.
bro it told me I had to use a card, I don't got one
one of the worst authenticators. Why do I need to pay for it. horrible
charges first & offers trial to to take from the bank by the end of month instantly deleted it thanks but I'll look for one with ads
No No! Me not like that it's public
This app is free to download but not free to use. At no point in the play store description does it say that a subscription is required for use. This app is falsely advertised.
its a stupid thing
no one wants to subscribe for an authenticator
failed 1st time around hi
scanner and key don't work forces a plan
No one should ever have to be forced to use an authenticator.
only usable by paying for it
SCAM. it guve it zero uf it let u. it does not have any deactivating account or canceling account option IT JUST TAKES My money and NOONE will answer the support emails ive tried for days!!!!
you can't get your 2fa code unless you pay for their stupid subscription 😒
doesnt work and is filled with predatory ads
forces you into free trial mode and subscription to use it. useless when i would be using it for id.me login very rarely
Hey, how money, I don't like it, you're greedy. congratulations
don't want to pay, just e t to scan for free
sux and confused
Doesn't work unless you pay for it, completely false advertising. Wouldn't recommend unless you have money.
Stop asking me to review something before I'm able to use it! I will rerate if you remove this feature.
Unusable unless you give access to ur bank!
I never used it. I deleted it off my phone and then you charge me
asked for rating the instan I open app
this is BS
makes u pay
worthless
terrible. this app is a scam don't use it unless you have nothing to do and feel luke wasting time.
Stop trying to make me pay just to secure my Roblox account
Sentiment summary
86%
Positive (4-5★)
6%
Neutral (3★)
8%
Negative (1-2★)