Review Insights · Google Play
Avast Cleanup - Phone Cleaner
Avast Software · 1,501,404 ratings · ★ 4.6
4.6
★★★★★
1,501,404 ratings
🎯 Build a better version
Top complaints - extracted from 37 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"clean"
8 negative reviews mention this · 22% of all complaints
★★★★★ "literally CCleaner ripoff" - Ayxan Paşayev
2
"paid"
7 negative reviews mention this · 19% of all complaints
★★★★★ "purchased the ultimate subscription on a 30% offer through this app. I am unable to access the vpn and the antivirus even though it says it is part of what I paid for. so I've now cancelled the subscription." - mike nisbet
3
"avast"
7 negative reviews mention this · 19% of all complaints
★★★★★ "Don't buy!! On May 4, 2026, I purchased Avast Mobile Security Ultimate Yearly and Avast Ultimate. Shortly, on May 4, 2026, that SAME day, MALWARE APPEARED! My refund requests are pending." - Stacey Shimabuku
4
"subscription"
6 negative reviews mention this · 16% of all complaints
★★★★★ "purchased the ultimate subscription on a 30% offer through this app. I am unable to access the vpn and the antivirus even though it says it is part of what I paid for. so I've now cancelled the subscription." - mike nisbet
5
"premium"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Avast premium plus doesn't deep clean any files. no response from customer service after one week. paid in full. It used to be the best program but now it sucks." - pinakin patel
6
"cache"
5 negative reviews mention this · 14% of all complaints
★★★★★ "I have paid a subscription for a full version of Avast cleanup on my new Pixel 10, it failed to clean anything, just kept cycling through and trying up to two attempts or more on each app. I've uninstalled reinstalled switched off and back …" - Alan Dollery
7
"doesn"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Avast premium plus doesn't deep clean any files. no response from customer service after one week. paid in full. It used to be the best program but now it sucks." - pinakin patel
8
"through"
4 negative reviews mention this · 11% of all complaints
★★★★★ "purchased the ultimate subscription on a 30% offer through this app. I am unable to access the vpn and the antivirus even though it says it is part of what I paid for. so I've now cancelled the subscription." - mike nisbet
9
"work"
4 negative reviews mention this · 11% of all complaints
★★★★★ "-100* I'm continuing my Avast security app review, I bought the ultimate which has everything and I got the worst virus I've ever imagined, it completely took over my phone, with flashing messages of all sorts and no function was able to wo…" - Robert Miller
10
"working"
4 negative reviews mention this · 11% of all complaints
★★★★★ "significant cost for the package but clean-up consistently not working, complete waste of money." - John Charles
11
"money"
4 negative reviews mention this · 11% of all complaints
★★★★★ "significant cost for the package but clean-up consistently not working, complete waste of money." - John Charles
12
"clear"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I have paid a subscription for a full version of Avast cleanup on my new Pixel 10, it failed to clean anything, just kept cycling through and trying up to two attempts or more on each app. I've uninstalled reinstalled switched off and back …" - Alan Dollery
📋 All 37 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
literally CCleaner ripoff
useless
purchased the ultimate subscription on a 30% offer through this app. I am unable to access the vpn and the antivirus even though it says it is part of what I paid for. so I've now cancelled the subscription.
Don't buy!! On May 4, 2026, I purchased Avast Mobile Security Ultimate Yearly and Avast Ultimate. Shortly, on May 4, 2026, that SAME day, MALWARE APPEARED! My refund requests are pending.
I have paid a subscription for a full version of Avast cleanup on my new Pixel 10, it failed to clean anything, just kept cycling through and trying up to two attempts or more on each app. I've uninstalled reinstalled switched off and back on the phone, cleared the avast cache but still the same. When I checked the results just a long list of red unidentified errors.
-100* I'm continuing my Avast security app review, I bought the ultimate which has everything and I got the worst virus I've ever imagined, it completely took over my phone, with flashing messages of all sorts and no function was able to work, I was panicking for at least an hour and Avast ultimate security did nothing, I couldn't access assistant or anything, eventually I was able after 8 tries do a factory reset and lost all my data, family photos that I will never get back, and all the info!!
significant cost for the package but clean-up consistently not working, complete waste of money.
I paid for this expecting to down load straight away but it is to complicated for me I would like my money back thank you as it has not be used
Avast premium plus doesn't deep clean any files. no response from customer service after one week. paid in full. It used to be the best program but now it sucks.
doesn't work
support it non existing they did charge me for 1 year where I have even canceled the subscription support number doesn't work no Gmail to contact dont recommend for anyone SCAMMERSS!!
not working
it used to be free
app no longer works on android sixteen would like a refund please?
it's not working at all
this app want money 🤑💰
It was no longer in my initial subscription and I if I can find it, I will use the free one. I feel like I've been duped after a well rounded antivirus made it a stand alone opinion. Not happy.
EVEN AFTER PAYMENT you're showing up selling ads???? get lost
Tried all the tips for deep clean and still getting unidentified error. I paid for premium and am not happy. Likely to try to get my money back since it hasn't worked since I downloaded
HIGHLY NOT RECOMMENDED FOR ANYONE
Not possible to cancel a subscription which I unconsciously signed. Cancelation neither through Game nor on Avast sides possible. They rob me weekly 7,49 Euros!
Been using for years, watching adverts to clear cache. Now I've paid for Premium for a year, I can't get it to work. Goes through the motions, but deletes nothing.
Very disappointing when recommended for free. They do 1 scan which everything is locked so u have to upgrade to fix or something simple like general cleaner then u have to download its in a separate app! Like I said disappointing for described as free! nobody wants to download a bunch of other things so they can access the free features!
It clears everything except settings. Why is that? I have to go back & clear settings cache myself..☹️🤨😕👎🚽
happy
I have downloaded on my laptop top but can’t instal on my iPad or IPhone ???
Won't clean any hidden cache storage so why use this app?
too pushy for feedback.
too many ads
paid for premium and avast still wants to charge me for services I had already paid for
Worked fine until the recent Google Pixel System Update on android version 16 dated 5th April 2026. Can you please fix as cleanup now fails to clear any of the app caches and shows red Undefined Errors? I've tried reinstalling the app and no difference. Please resolve.
longest ads of any app. like TV commercials
Why is it not working anymore? stopped working pixel 10 pro XL last few months? any one elses reported any issues? Can't clean the hidden catches automatically? I was really enjoying the apps 😞
good
This should be a great app, but now I've upgraded to the premium suite of Avast products, every item the Avast Cleanup wants to clean, it demands a PIN or fingerprint because of Avast AppLock. Literally dozens of repeated PIN entries because each cleaning action requires a fresh authorisation. Edit: Your response telling me to "check Applock settings" doesn't take me any further. What am I supposed to do??
This app constantly suggests that you up your subscription
genuinely sucks and doesn't clean up my phone. takes a while to clear 1 cache. cancelling my premium.
Sentiment summary
92%
Positive (4-5★)
5%
Neutral (3★)
4%
Negative (1-2★)