Review Insights · Google Play
Avast One: Antivirus, Security
Avast Software · 7,293,950 ratings · ★ 4.6
4.6
★★★★★
7,293,950 ratings
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Top complaints - extracted from 14 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
5 negative reviews mention this · 36% of all complaints
★★★★★ "Regret "upgrading" to the new app. I pay for premium subscription that's supposed to include VPN, but the it doesn't work on the new app. It just constantly says "The server is currently unavailable. Please try again later."" - Jack Andrew
2
"doesn"
3 negative reviews mention this · 21% of all complaints
★★★★★ "Regret "upgrading" to the new app. I pay for premium subscription that's supposed to include VPN, but the it doesn't work on the new app. It just constantly says "The server is currently unavailable. Please try again later."" - Jack Andrew
3
"unavailable"
3 negative reviews mention this · 21% of all complaints
★★★★★ "Regret "upgrading" to the new app. I pay for premium subscription that's supposed to include VPN, but the it doesn't work on the new app. It just constantly says "The server is currently unavailable. Please try again later."" - Jack Andrew
4
"support"
3 negative reviews mention this · 21% of all complaints
★★★★★ "it was good... now even payment... no way... no support... last year" - Dreimal
📋 All 14 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
terrible
Regret "upgrading" to the new app. I pay for premium subscription that's supposed to include VPN, but the it doesn't work on the new app. It just constantly says "The server is currently unavailable. Please try again later."
not sure yet need more convincing tell later year keep app clear indeed were looking work jobs centre journal as put words journal so jobs centre see looking work
Antivirus that doesn't work and only slows down my phone
everyday I have to turn the VPN on its riduculous and frustrating especially when I keep getting calls from the same people over and over when you this should be blocking them very hard to contact, email says reply I replied and it came back same problem everyday sometimes even twice in one day I have to reset VPN that was your last response and I tried it, it still happens and I've given up turning it on and doing whatever it says because it DOES NOT WORK it's an Oppo 78 email me respond ther
new app update and VPN will not work. it says server unavailable please try again. when I try again the app just freezes.
always scare you for unnecessary things to buy plan, removed it
installation is slow with problems
Scan Center is gone. Only scan available is Smart scan pop up.Typically this new version is worse than the old version. I'm uninstalling and going back to 26.3. Clearly another example of GENIUS tech bros. Translation: stupid, stupid, STUPID!!!
Two subscriptions and it doesn't specify or distinguish which one is installed; Ultimate or Premium. Charged for both! Paid twice but not receiving the benefits of what was paid for! ZERO support because Avast has 3rd party sellers.
I'm bought avast ultimate 10 devices and this is the worst company I've ever dealt with and recently they made it extremely difficult to reach out to support and even when I managed to get in contact with them they just ignored my problem after asking me for a lot of information and I provided them with everything they asked for and they just stopped responding after that.
Ever since I downloaded the new app, the vpn has been unavailable
it was good... now even payment... no way... no support... last year
Seems free to try with a hard sell to subscribe or be left with too many ads and data sharing. the app wants a lot of access and constantly especially for 'core protection' that includes notifications, pass
Sentiment summary
92%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)