Review Insights · Google Play
AVG AntiVirus & Security
AVG Mobile · 7,836,634 ratings · ★ 4.6
4.6
★★★★★
7,836,634 ratings
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Top complaints - extracted from 12 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
4 negative reviews mention this · 33% of all complaints
★★★★★ "This is the worst company to work with. I canceled my account 2 years ago, and every year they try to charge me with a subscription renewal. Do not do business with them, they will do everything to try and take your money. I've checked mult…" - Cheryl Dickson
2
"phone"
4 negative reviews mention this · 33% of all complaints
★★★★★ "what good is it to scan my phone and then say I have critical issues but I got to purchase your plan first transparency is the only way I'd rather not have downloaded your app to find this out" - Sonia
3
"paid"
3 negative reviews mention this · 25% of all complaints
★★★★★ "AVG CAN YOU GIVE ME A WAY OF ACTUALLY CONTACTING YOU? THE SITE GIVEN IN THE ORIGINAL REPLY LOOPS TO THE SAME 'GET SUPPORT' PAGES WITH NO WAY TO CONTACT. App update no longer recognises I've already paid subscription! Writing a 1 star review…" - Michelle Bruce
4
"something"
3 negative reviews mention this · 25% of all complaints
★★★★★ "can you keep having me download more and more things I don't want to download all of those things but you forced me you are using false advertisement every time something is done you say it's got to be done again why would it need to be don…" - B DUB
📋 All 12 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
This is the worst company to work with. I canceled my account 2 years ago, and every year they try to charge me with a subscription renewal. Do not do business with them, they will do everything to try and take your money. I've checked multiple times and it shows it's canceled on my end. Last year I even contested the payment with my bank and won because I had email verification and screenshots from the app showing I had canceled the year before.
what good is it to scan my phone and then say I have critical issues but I got to purchase your plan first transparency is the only way I'd rather not have downloaded your app to find this out
J put this on without thinking because I have a tick in my thumb sadly after I put it on I was informed I had 61 viruses on my phone when clearly this is not the case asvi have a brand new mobile. my other new mobile has crashed it is jot working, this is another brand new nobileNONEW VIRUSES ON THIS PHONE IT IS BEING WATCHED BY NORTON AND GMAIL SCANNERS DO PLEASE SHOVE OFF MY JOBILE BECAUSE I WANT THIS APP GONE I DID NOT NEED THIS APP, IT HAS FALSE APPS BEHIND THE SCENE SO GET OFF MY MOBILE .
AVG CAN YOU GIVE ME A WAY OF ACTUALLY CONTACTING YOU? THE SITE GIVEN IN THE ORIGINAL REPLY LOOPS TO THE SAME 'GET SUPPORT' PAGES WITH NO WAY TO CONTACT. App update no longer recognises I've already paid subscription! Writing a 1 star review hoping someone replies with a solution, as there's no way of actually contacting AVG! Site support takes you into a loop. App updated yesterday and is now telling me to renew so I've lost all Ultimate features.
fake application
scammers! I don't know if it is AVG or Google Playstore but I received an early push notification to renew the subscription & I renewed it without thinking till I found out I actually now have TWO subscriptions one ending in Sept this year and another June next year. WTH, who needs two of the same virus protection on the phone. Refused to return my money too!! Thieves!!
TERRIBLE APP works more like a virus than something to prevent them...
this app says it's paid for, I didn't approve a payment, how do I cancel I guess I got something on some kind of free trial I did not want, it didn't come up in Google Play either so I deleted the app so cancel anything I have with you
Just an upsale hub. Ask me once, fine. But that's not your goal. The paid subscription for this app is trash. The response from the developer implies that I have questions about the pro subscription. I absolutely do not. What I'm saying is that it should not be shoved in your face over and over and over. You guys get that, I'm certain of it.
too many pop up adds I use the free version and it's constantly self promoting it when I scan and most features you need to pay for you only have like four things you can do in the app it's a bit pricey in my opinion not really worth it
can you keep having me download more and more things I don't want to download all of those things but you forced me you are using false advertisement every time something is done you say it's got to be done again why would it need to be done right away so I'm going to turn this off now because I'm going to bed so I'm turned on my phone now and I will see how other 6:00 in the morning and then I will go from there I got a place to go to people to talk to thank you for the trouble I am unhappy I w
the updates really pissed me off..I'm already subscribed and there is a prompt that mentioning i need to subscribe..if this goes on I may unsubscribe your service.
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)