Review Insights · Google Play
AVG Secure VPN Proxy & Privacy
AVG Mobile · 83,830 ratings · ★ 4.3
4.3
★★★★★
83,830 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"paid"
5 negative reviews mention this · 26% of all complaints
★★★★★ "After last antivirus update (I have a paid version) it is impossible to start VPN. It stops with the message: "This license won't work on this device or platform"" - Vadim Bel
2
"work"
4 negative reviews mention this · 21% of all complaints
★★★★★ "After last antivirus update (I have a paid version) it is impossible to start VPN. It stops with the message: "This license won't work on this device or platform"" - Vadim Bel
3
"start"
3 negative reviews mention this · 16% of all complaints
★★★★★ "constantly having to re-start phone and tablet due to error that constantly appears 🙃" - Peter Heksel
4
"phone"
3 negative reviews mention this · 16% of all complaints
★★★★★ "constantly having to re-start phone and tablet due to error that constantly appears 🙃" - Peter Heksel
5
"error"
3 negative reviews mention this · 16% of all complaints
★★★★★ "constantly having to re-start phone and tablet due to error that constantly appears 🙃" - Peter Heksel
6
"update"
3 negative reviews mention this · 16% of all complaints
★★★★★ "After last antivirus update (I have a paid version) it is impossible to start VPN. It stops with the message: "This license won't work on this device or platform"" - Vadim Bel
7
"message"
3 negative reviews mention this · 16% of all complaints
★★★★★ "After last antivirus update (I have a paid version) it is impossible to start VPN. It stops with the message: "This license won't work on this device or platform"" - Vadim Bel
8
"device"
3 negative reviews mention this · 16% of all complaints
★★★★★ "After last antivirus update (I have a paid version) it is impossible to start VPN. It stops with the message: "This license won't work on this device or platform"" - Vadim Bel
9
"subscription"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Not safe from hackers since I downloaded this app . I have difficulty with the app verification all the time. I hate hackers! UPDATE: I got the subscription for the whole package,but every other day ,I noticed that my VPN is not working . I…" - Michelle Quinn
10
"keeps"
3 negative reviews mention this · 16% of all complaints
★★★★★ "keeps asking for payment already paid for multiple devices including android devices. sort this out AVG. This is bloody ridiculous" - Matthew Cairns
11
"devices"
3 negative reviews mention this · 16% of all complaints
★★★★★ "keeps asking for payment already paid for multiple devices including android devices. sort this out AVG. This is bloody ridiculous" - Matthew Cairns
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
constantly having to re-start phone and tablet due to error that constantly appears 🙃
After last antivirus update (I have a paid version) it is impossible to start VPN. It stops with the message: "This license won't work on this device or platform"
nothing but issues using it and it only works for one device. always says disconnected and won't connect
keeps asking for payment already paid for multiple devices including android devices. sort this out AVG. This is bloody ridiculous
Since new update on my Samsung s24 plus, mine won't work and comes up with an error message and 0 solutions I have no battery restriction on either
want payment for everything does not tell you this when you make your payment
not available in this area keeps showing and I find operating it very difficult so it is of no use to me and a waste of my money
I've had it with error messages! I subscribed last fall, a paid subscription. Thought about adding other devices but never did. Glad I didn't... I keep getting kicked off with an error message or no account messages! One star is too much!🤬
keeps turning itself on after a period of being used then switched off. very frustrating.
I'm not sure how it doesn't work sometimes even to start with I was being hacked jammed blocked and intercepted for more than the past ten years from 2013
really f's up the connection a lot, a lot of apps say something went wrong, check your connection, which is vague, aggravating and ridiculous when it's because of this VPN bs, which you have to figure out yourself.
it's never working
don't install , it only has one option for you, and that is subscription, desperate app developers nowadays are goofy
I thought it was free and the last time I paid and didn't see a bit of difference on my phone
doesn't work on my phone anymore
Not safe from hackers since I downloaded this app . I have difficulty with the app verification all the time. I hate hackers! UPDATE: I got the subscription for the whole package,but every other day ,I noticed that my VPN is not working . I got in touch with technical support last night because I have been hacked, and I asked him if I am paying so much for 3 services, and supposedly, your app blocks Hackers . How did I get hacked. He ignored my question a,d he said he would call me back,not,!
it turns off a lot.
Loved this app so much just paid for 3 year multiple device code. Unfortunately after using it for years I can now only use it on 1 device. App can't be used on my older devices if I had known this I would not have paid for a multi device code. Disappointed after years of great service from avg. AVG replied saying about number of devices allowed on code, but this is not the problem. My older device S5 mini says app is no longer compatible with this version of the app. That is the problem
shuts down without warning still. no matter. sitting doing the same thing, same place and it's shuts down.
Sentiment summary
82%
Positive (4-5★)
6%
Neutral (3★)
12%
Negative (1-2★)