Review Insights · Google Play
Avion Rewards
Royal Bank of Canada · 7,447 ratings · ★ 3.9
3.9
★★★★★
7,447 ratings
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Top complaints - extracted from 57 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"points"
13 negative reviews mention this · 23% of all complaints
★★★★★ "This app doesn't provide a way to transfer points to partner airlines, which means it serves zero purpose." - Dylan Buchfink
2
"doesn"
9 negative reviews mention this · 16% of all complaints
★★★★★ "This app doesn't provide a way to transfer points to partner airlines, which means it serves zero purpose." - Dylan Buchfink
3
"card"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Please just understand that people do not want to install an app to get their annual Amazon gift card." - Patrick Themessl
4
"work"
8 negative reviews mention this · 14% of all complaints
★★★★★ "used to be acceptable, buggy but it worked. after the latest update it won't even let me book flights. Just sits in a loop of asking me to choose my departing flight." - T
5
"update"
7 negative reviews mention this · 12% of all complaints
★★★★★ "QR codes for reservations booked prior to your latest update no longer render, where was the QC on this?" - Nathan Rodgers
6
"redeem"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Frustrating and annoying. Just updated and it simply doesn't work. can't even enter answers to prompts. Obviously, based on all the other reviews, this is intentional. RBC doesn't want to let people redeem rewards." - Rudiger Leonard
7
"useless"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Signed me out while I was using the app saying my session expired. Logged in again and app doesn't load anything Almost a year later and this app still doesn't work. The pages for redeeming points don't load at all. What is the point of thi…" - Kaylee Zago
8
"flight"
6 negative reviews mention this · 11% of all complaints
★★★★★ "used to be acceptable, buggy but it worked. after the latest update it won't even let me book flights. Just sits in a loop of asking me to choose my departing flight." - T
9
"every"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Re-link card every 60 days!? You've got to be kidding. No other rewards program on the planet makes you "re-link" your card every single 2 months. Super annoying and pointless. Please get rid of this!" - Juliano Dimartino
10
"frustrating"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Frustrating and annoying. Just updated and it simply doesn't work. can't even enter answers to prompts. Obviously, based on all the other reviews, this is intentional. RBC doesn't want to let people redeem rewards." - Rudiger Leonard
11
"doesn work"
6 negative reviews mention this · 11% of all complaints
12
"page"
6 negative reviews mention this · 11% of all complaints
★★★★★ "RBC avion literally broke their app with the update. It's already bad that the app often forces you to log in with password when you have already enabled biometric verification, which is never an issue with the bank app. Now the app literal…" - Alex
📋 All 57 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
QR codes for reservations booked prior to your latest update no longer render, where was the QC on this?
so unnecessarily complex. And passwords linked to your Online banking account? why
my personal bank is nobody else's business!
used to be acceptable, buggy but it worked. after the latest update it won't even let me book flights. Just sits in a loop of asking me to choose my departing flight.
This app doesn't provide a way to transfer points to partner airlines, which means it serves zero purpose.
Please just understand that people do not want to install an app to get their annual Amazon gift card.
the app told me it couldent give me my funds and exstange the points I have and exstange them for Canadian currency but I actly read the app stuff it suposto
Re-link card every 60 days!? You've got to be kidding. No other rewards program on the planet makes you "re-link" your card every single 2 months. Super annoying and pointless. Please get rid of this!
The app was not user friendly it terrible
Frustrating and annoying. Just updated and it simply doesn't work. can't even enter answers to prompts. Obviously, based on all the other reviews, this is intentional. RBC doesn't want to let people redeem rewards.
RBC avion literally broke their app with the update. It's already bad that the app often forces you to log in with password when you have already enabled biometric verification, which is never an issue with the bank app. Now the app literally does not work anymore and is completely unresponsive on the main page.
The last 3 times I've tried to book a flight, they gave me a price, then when you get in the payment section, they tell you that the price has change. They tried to charge an extra $1100.00 for one airplane ticket. THAT HAS HAPPEN THE LAST 3 TIMES IN 2 YEARS. TOTAL SCAM !!!!
when searching for travel, cannot type in origin or destination fields. So therefore unusable for booking flight.
For the last 2 weeks or more it is not allowing me to re-link my cards. keeps saying technical error and to contact support if it continues.
This app is extremely frustrating to use. I cannot access it at all just by opening the app and trying to login. it continually gives me the message "oops! something went wrong. try again later." but if I open up the app through my RBC bank app, it works every single time no problem. Then when it comes to actually navigating within the app, if I wanted to go back a single page while selecting my options for flights and I press the back key on my phone,I am brought completely back to the start.
cannot enter cities for tavel
I choose, for instance, shopping Best Buy...pick electronics...find a category...choose an item to look at...go back, to continue thru that category, and it takes you right back to the beginning...pick Best Buy...pick electronics...find a category...brutal...
Every time I try to re-link my cards I get a technical error. This has been going on for around two months.
i paid my credit card from avion points but they deducted my avion points but mavaion cc doesnt show balance reduced or anything
pretty buggy especially when setting a points range, I finally find something to use points on its in stock but unavailable, so why even have points
Signed me out while I was using the app saying my session expired. Logged in again and app doesn't load anything Almost a year later and this app still doesn't work. The pages for redeeming points don't load at all. What is the point of this app and how is it still even an app? It's useless! 2.5 years later I decided to give the app another try. Same errors and completely useless.
Impossible to navigate. I can't casually search anything because the back buttons always take me to the home page
getting no points, constantly has "errors" followed the replies advice, same problem tried calling support, no response awful
Just says experiencing technical problems when I try to see my pending balance. quite frustrating.
technical issues at every turn. Many of the options for redeeming points are broken due to errors.
Horrible app. I booked 3 hotels in March. all information were there last week under my trip. It disappeared 3 days ago and realized I only received 2 of emails confirmation. so now I can't prove i booked except credit card transactions. I called travel agent to cancel one of my booking. she said she will charge me for cancelation because I didn't use online cancelation lol I explained I had to wait 40 minutes to connect with her because my booking information is all gone. what a joke.
Desperately needs bugfixes and other QOL changes in order to be usable, one major flaw is that this app signs you out while in use after 2 minutes no matter what you are doing! On top of not being able to see what merchandise is actually in stock the number provided to call support in these comments is not in service in my region of Canada 😅 Whoever works on updates for this needs to step it up and actually respond to user complaints, absolutely horrendous to use.
Poorly designed barely works.
could not sign and I used the same sequence I use for my bank
such a complicate app. npt sure how it woeks,whst it does,or why i should jpin this when i already have a RzbC crefit card
when I'm asked to review I give 1 star
latest update broke the app. buttons all redirect to welcome page of website
Cannot redeem, or even access the merchandise or gift card section catalogues. Redirects to website to sign in again. Seems suspect. Already tried uninstalling, restarting, and still won't work.
this app is a dumpster fire. buggy, slow, randomly crashes or takes you back to the home screen. an absolute headache
Since the last update I can't redeem points for rewards. The app keeps asking me to login after I've already logged in.
just tried to finish and it dropped off of my screen and disappeared
It doesn't work. Input on keyboard won't work no matter what I do. New phone, reinstalled. Junk.
If you can manage to log in, it will log you out within 10 minutes. If you click away from the app, you will be logged out or have to restart from where you were browsing. It will take you back to the homescreen or the top of the page if you're lucky. If you click into an item for more details, you will lose where you were on the page and have to restart browsing. I've waited years for this app to get better, and it only gets worse.
cant type flight destination and have it stay . destinations disappear and you cant proceed
Can't type text. Can't search. probably the worst app I've ever used. Removing from phone. Pure garbage.
Totally frustrating and useless application. Since instalation failed to log in. every time I've tried to log, the app send me to RBC Online to reset my password. Resetting password doesn't help. Not visible sign of support. Useless
I live in a rural area and am trying to order a Christmas gift using my points. I don't have mail or package delivery in my area. I can not add a shipping address in the app. I can not call anyone. There are no phone numbers to talk to an actual human. Welcome to the future. Nothing but AI chat bots. God help us. I certainly don't recommend an RBC credit card for Avion points. They are pretty much useless. EDIT: I was offered a phone number to speak with a human. Contacted, still bo luck.
when I try to redeem it just says "resume" and clicking "resume" does nothing. so... this app is useless to me.
the new app to get into avion rewards points is not easy to use and is not going smoothly to redeem my avion rewards .I rate very poorly.
Despite the update, every page just comes up with "resume". Uninstalled, restarted my phone, and installed, and it still doesn't work. Most recent update did absolutely nothing.
Extremely buggy, outdated, and unusable on OnePlus 13R! Quality testing please!
seriously I just want to pay down my bill at times it works and I can do it but most of the times I cant what the heck seriously seriously they are my points should I not have the right to use them as I please I want to pay down my bills I dont want to shop
latest update broke the text box to search for the cities in the flight finder, now its just a useless app with no purpose. what are they even paying these developers for?
Doesn't work at all. Just let me redeem my points in the RBC app again!
it's broken, there's always just a resume button when you view giftcards. the button does nothing and I can see no gift cards
+ 7 more in the clipboard copy
Sentiment summary
70%
Positive (4-5★)
10%
Neutral (3★)
20%
Negative (1-2★)